AFP | Aseptic Fruit Purees
United States
Reviews (4)
Do not use this app. Is the worst customer service experience when you need anything from them. In addition to that, if you mark your customer in your store as exempt, Tax Jar won't take this and will file ignoring this. This cause that you'll have to file an amendment with each State and eventually you'll loose money. Don't use this app. it doesn't do the job as expected. Do not use it. Hi there, Thank you for taking the time to provide your honest feedback regarding TaxJar. I’m sorry to hear you had issues with customer exemptions. At TaxJar, we always want to put our customers first, and I apologize that in your experience we fell short on that promise. I’m sharing your feedback with our team so they can ensure this issue does not happen again in the future. If you’d like to talk more, please feel free to reach out to marketing@taxjar.com. We’d love the opportunity to talk through this with you and make it right. Thanks again for the feedback, TaxJar
the concept is just great. The way they have their different payment plans is based on the type of support you can receive as customer, which makes that you get a poor experience when wants to upgrade.
Developer reply ·
Thanks for reaching out, and thank you for your patience with our reply. One of our team members attempted to send you a message late last week, but unfortunately, it looks as if that got lost in the Shopify support system. Our Head of Account Management has stepped in to help troubleshoot and resolve your issue. As a company one of our core values is to be responsive on every level. Whether that's a support email or a new inquiry on our services we are here and dedicated to helping merchants succeed. We offer different plans with varying functionality, pricing and support levels based on if it is a self-serve Lite plan, or Professional Services plan. However, both offer unparalleled support from our team of dedicated global shipping experts whether via email, chat, or phone support. Our support levels are outlined in detail on our pricing page: https://shipperhq.com/pricing?platform=shopify.
We just installed this app and they have a wonderful customer and technical support. The app seems to be very accurate and they are very flexible and take note on the needs of the customer
Developer reply ·
Thank you for leaving a review. Its great to know that you are happy with the app and the service.
