Sophia Webster
United Kingdom
••••••@••••••.com ••••••@••••••.com ••••••@••••••.com
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Reviews (2)
There are so many missing features. New features come along very rarely. Even their support documentation has lots of 404s. Their intent stuff is a mess, their AI stuff is half baked, their integration with Shopify is missing basics (e.g. B2B vs retail customers). Where other platforms are making leaps and strides, Gorgias stays still, and never gets better. When you make requests for improvements, they never listen, even for ones that would clearly make their product better. Its just not really where a customer service tool should be in 2026. I could not recommend it to others. They recently updated the UI.... fine... but the basic features just aren't there... it's like they don't have a dev team making improvements. Shame really. Will - Electric Labs
Developer reply ·
Thank you for taking the time to share your candid feedback. We appreciate you outlining the areas where you believe Gorgias can improve. We understand your concerns regarding feature development, product enhancements, Shopify functionality, and the overall pace of innovation. Customer feedback plays a significant role in shaping our roadmap, and while not every request can be implemented immediately, suggestions from merchants are regularly reviewed and considered by our Product and Engineering teams as they prioritize future development. Regarding the documentation issues you referenced, some Help Center articles temporarily returned 404 errors while content was being updated and migrated. These pages were quickly replaced or redirected, but we appreciate the feedback and recognize the impact this can have on the support experience. We are actively investing in new features, platform improvements, AI capabilities, and overall usability, and we remain committed to delivering meaningful enhancements that help merchants and support teams succeed. A member of our leadership team will reach out to you directly to discuss your experience in more detail and work through any concerns you may have. We appreciate your feedback and the opportunity to continue improving.
The app is unusable for any Shopify merchant who has a base currency that is not USD... It assumes USD in the connection to Shopify, which makes the filing completely wrong (they could just read in the USD values from the order, but they didn't think to do such a simple thing). A spoke at length with the support team, who eventually just said they are aware of the shortcoming, but said it wasn't on their roadmap to fix it. So for now, we are doing manual imports to TaxJar which defeats much of the purpose of even using them in the first place. Looking at other reviews of this app, I can see TaxJar are not concerned with building a robust platform that actually works. Very poor service. Hi Sophia, Thank you for taking the time to provide your honest feedback regarding TaxJar. I’m sorry to hear about the currency issue you experienced. At TaxJar, we always want to put our customers first, and I apologize that in your experience we fell short on that promise. I’m sharing your feedback with our team to see if this is something that we can prioritize in the future. Thanks again for the feedback, TaxJar
