Drip Culture Jewelry
Canada
Reviews (2)
Honestly, the worst app ever. Can't customize the email so it looks like it is associated with my brand or give it a premium look and feel. It feels like trustpilot wants to be the arbitrator of reviews so you have very little control of how your brand is represented in these emails. Also if a customer does not reply to your review request you can't follow up. Trustpilot controls this process way too much. They also randomly remove reviews with no explanation. You are a review platform not the God of reviews. Get off your high horse. How ironic that truspilot has a 2 star rating.
Developer reply ·
Thanks for taking the time to share your feedback. We’re sorry to hear that the app hasn’t met your expectations particularly around customization of review invitations, follow-up options, and the level of control you have over the experience. We’d like to better understand your setup and what you’re trying to achieve so we can look into these concerns with you directly. Your feedback is also valuable as we continue to improve the Shopify integration and overall experience for merchants. Please reach out to us at apps@trustpilot.com and we’ll connect you with the right team to discuss your feedback and see how we can help. The Trustpilot team
The app is great and does exactly what is advertised. Could not run my business without it. Customer service is amazing too! Fiona was great! Very helpful and quickly resolved my issues
Developer reply ·
Hi, Thank you so much for your kind words and for sharing your experience! We’re thrilled to hear that the app has been a key part of your business and that Fiona was able to provide you with such great support. If you ever need anything else or have more questions in the future, feel free to reach out — we’re always happy to help! DSers Team
