Trustpilot
by Trustpilot · launched
View in Shopify App Store ↗Reviews (22)
We have used Trustpilot with our Shopify store since 2023, including a paid plan in 2023/24. Setting up the new app is quick. The problem is what comes after. When a review states something provably untrue, such as “never delivered” or “no refund”, and you hold the delivery scan and the refund record, the product gives you no real way to deal with it. The flagging tool has no category for false statements of fact, and rejections arrive as templates that do not address the evidence. Account management told us in writing that it has no say over moderation decisions, and we were never offered an appeal. In our experience, removals worked reliably only once a law firm wrote on our behalf, with the same evidence we had already sent ourselves. On the free plan, invitations are capped at 50 per month. If you are paying for review management, check first whether it covers the one task that matters most.
This app has been a complete waste of money. I paid $3,828 per year, but the app provided absolutely no value to my business. It is extremely overpriced and practically useless. I have already uninstalled the app and contacted their support team to request a refund, but I have received absolutely no response. It feels like there is no customer service at all. Charging customers such a high annual fee while ignoring refund requests is completely unacceptable. I strongly recommend that others think twice before paying for this app. Based on my experience, the service and support are extremely disappointing.
Trust Pilot needs a paid tier between free and $1k+/ year for small businesses. I would happily pay a small fee for my small business but the first paid tier is just too expensive as a percentage of revenue. They get really fussy about sharing your rating on your own site as well. Seems like it is a ploy to get you to upgrade to a paid tier. Going to explore other options, including paid options, to see if I find something with better service and value for my business, in a paid tier.
Developer reply ·
Thanks for sharing this feedback. We also appreciate your feedback around being able to showcase your Trustpilot rating on your own site. We understand how important it is for businesses to put the trust they’ve built with customers to work across their own channels. Feedback like this is valuable as we continue to evaluate how our plans and features can better serve businesses of different sizes. We’d be happy to learn more about what you need and see whether there’s an option that could work for your business. Please reach out to us at apps@trustpilot.com and we’ll connect you with the right team. The Trustpilot team
Honestly, the worst app ever. Can't customize the email so it looks like it is associated with my brand or give it a premium look and feel. It feels like trustpilot wants to be the arbitrator of reviews so you have very little control of how your brand is represented in these emails. Also if a customer does not reply to your review request you can't follow up. Trustpilot controls this process way too much. They also randomly remove reviews with no explanation. You are a review platform not the God of reviews. Get off your high horse. How ironic that truspilot has a 2 star rating.
Developer reply ·
Thanks for taking the time to share your feedback. We’re sorry to hear that the app hasn’t met your expectations particularly around customization of review invitations, follow-up options, and the level of control you have over the experience. We’d like to better understand your setup and what you’re trying to achieve so we can look into these concerns with you directly. Your feedback is also valuable as we continue to improve the Shopify integration and overall experience for merchants. Please reach out to us at apps@trustpilot.com and we’ll connect you with the right team to discuss your feedback and see how we can help. The Trustpilot team
I cannot even install the app. TrustPilot sends a code to my email to verify during log in but I dont get any code, its not in spam either. Have had this issue for a long time.
Developer reply ·
Thank you for bringing this to our attention. We’re sorry to hear you’ve been unable to access the app. We’d like to investigate this and help get you up and running. Please contact our team at apps@trustpilot.com with the email address associated with your account and details of the issue so we can troubleshoot this with you directly. We appreciate your feedback and hope to get this resolved for you quickly.
Har installerat appen men sidan är helt vit, har försökt att avinstallera och installera om appen flera gånger men resultatet blir det samma
Developer reply ·
Thank you for bringing this to our attention. We’re glad our team was able to connect with you directly and that you’re now able to access the app after switching browsers. We appreciate you taking the time to flag the issue. If you experience any other issues or have feedback for us, please reach out to apps@trustpilot.com and our team will be happy to help.
Funktioniert wieder nicht...... Unglaublich!
Developer reply ·
Hallo, es tut uns sehr leid zu hören, dass Sie auf Schwierigkeiten bei der Benutzung unserer App gestoßen sind. Wir verstehen vollkommen, wie frustrierend das ist, besonders, wenn Sie sich für Ihr Unternehmen auf Trustpilot verlassen. Das ist absolut nicht die Erfahrung, die wir uns für unsere Kunden wünschen. Unser Team möchte der Sache gerne auf den Grund gehen und gemeinsam mit Ihnen eine Lösung finden. Bitte kontaktieren Sie uns unter apps@trustpilot.com, damit wir uns das genauer anschauen und dafür sorgen können, dass in Ihrem Store alles einwandfrei läuft. Vielen Dank, dass Sie sich die Zeit für dieses Feedback genommen haben. Es hilft uns dabei, die App kontinuierlich zu verbessern. Viele Grüße Das Trustpilot-Team
Developer reply ·
Thank you for your 5-star review! We appreciate you taking the time to rate our app. If you have any feedback or suggestions on how we can make your experience even better, we'd love to hear from you. Please reach out to our team at apps@trustpilot.com.
The new Trustpilot Shopify app itself is ok - setup is straightforward and the Business review side works. The product review widgets are another matter. They are completely outdated: the widget renders as a window inside the page instead of being embedded into the site, review images are small and open blurred on mobile, and review dates are not shown at all - which is a real problem for products with a long lifecycle. I have submitted detailed, constructive feedback several times over the past 1.5 years. It gets acknowledged, and then nothing happens. Not a single meaningful update to the product review widgets in that time, despite improvements being promised. For a subscription at this price point, that is not acceptable. Competing review apps at a fraction of the cost solve all of the above out of the box.
Developer reply ·
Thank you for taking the time to share such detailed and constructive feedback. We appreciate the specific insights you’ve provided on the product review widget experience and recognize that you’ve raised many of these points with us previously. Your feedback has been shared directly with the relevant product teams, and we’re actively reviewing the areas you’ve highlighted and what we can action. We appreciate the time you’ve invested in helping us improve the experience.
FABULEUX
Developer reply ·
Merci pour votre avis 5 étoiles! Nous vous remercions d'avoir pris le temps d'évaluer notre application. Si vous avez des commentaires ou des suggestions pour améliorer encore votre expérience, nous serions ravis de les connaître. N'hésitez pas à contacter notre équipe à l'adresse apps@trustpilot.com.
unterstützt seit dem update nicht mehr den versand von Einladungen auf deutsch. Kundenservice kann (oder will?) nicht helfen... Schade !!
Developer reply ·
Vielen Dank für Ihr Feedback. Es tut uns sehr leid zu hören, dass Sie über unseren Kundensupport nicht die Unterstützung erhalten haben, die Sie benötigten. Trustpilot unterstützt den Versand von Bewertungseinladungen auf Deutsch sowie in vielen weiteren Sprachen. Sollte diese Funktion nach dem Update nicht mehr wie gewohnt arbeiten, würden wir Ihre Konfiguration sehr gerne überprüfen, um die Ursache zu klären. Bitte kontaktieren Sie uns unter apps@trustpilot.com mit Ihren Store-Details, damit unser Team sich das Anliegen ansehen und Ihre deutschen Einladungen schnellstmöglich wieder reibungslos aktivieren kann. Vielen Dank nochmals für Ihren wertvollen Hinweis. Dieser hilft uns sehr dabei, das App-Erlebnis kontinuierlich zu verbessern. Herzliche Grüße Ihr Trustpilot-Team
Ich habe die App installiert, und es öffnet sich einfach nicht. Es hat die ganze Zeit einen weißen Bildschirm und es funktioniert einfach gar nichts... Habe die app deinstalliert und ereut installiert und es funktioniert immer noch nicht.. Weil ich würde Trustpilot gerne benutzen, weil dass ein sehr Bekanntes Programm ist, aber wenn die App nicht funktioniert kann ich damit leider auch nicht Arbeiten. Nachricht an Trustpilot: Bitte verbessert eure App, damit sie für ALLE Benutzer ordnungsgerecht funktioniert.
Developer reply ·
Vielen Dank, dass Sie sich die Zeit genommen haben, Ihr Feedback mit uns zu teilen. Wir verstehen vollkommen, wie frustrierend das sein muss - besonders, wenn Sie sich darauf gefreut haben, mit Trustpilot durchzustarten. Wir möchten der Ursache sehr gerne auf den Grund gehen und Ihnen beim Einstieg helfen. Bitte senden Sie unserem Team unter apps@trustpilot.com ein paar Details zu Ihrem Anliegen, damit wir uns das genauer ansehen können. Danke, dass Sie uns darauf aufmerksam gemacht haben. Wir hoffen, dass wir das schnell für Sie klären können. Herzliche Grüße Ihr Trustpilot-Team
Trustpilot and their entire team have been absolutely incredible. Since implementing the platform, we have seen a significant uptick in both our conversion and click-through rates. We are extremely happy with both the product and the level of service provided. A well-deserved 5/5 stars!
Developer reply ·
Thank you for taking the time to share your feedback. It's great to hear that you've seen improvements in both your conversion and click-through rates since implementing the Trustpilot app. We're also pleased that your experience with our team has met your expectations. We appreciate your partnership and look forward to continuing to support your business. If you ever have feedback or questions about the app, feel free to reach out to us at apps@trustpilot.com
App works great, got a lot of reviews quickly and drag and drop blocks are easy to use.
Developer reply ·
Thank you for your review! We're so glad to hear the app is working well for you and that you've been able to collect reviews quickly. It's also great to know you're finding the drag-and-drop blocks easy to use. We designed them to make customizing your storefront as simple as possible. If you ever have any questions, feedback, or need assistance, our team is always happy to help. You can reach us at apps@trustpilot.com. Thanks again for choosing Trustpilot and we appreciate your support!
Developer reply ·
Thank you for taking the time to update your review. We're delighted to hear that your experience has improved and truly appreciate you giving us the opportunity to investigate the issue and resolve it. If you ever have any additional feedback or suggestions, we'd love to hear from you. Please don't hesitate to reach out to us at apps@trustpilot.com. Thanks again for your support. We look forward to continuing to support your business.
A massive improvement on previous app. Makes adding Trustpilot widgets to your store a lot easier (can now be done in theme editor). Yes, Trustpilot is expensive. But, you're paying to utilise a brand your customers know & trust, which is becoming more important with the prevalence of AI and fake reviews. I only gave 5 stars, as we cannot use tagging feature with this app, which we are paying for. I think this is a big oversight by Trustpilot.
Developer reply ·
Thank you for your thoughtful review and for highlighting the improvements in our new Shopify app. We're delighted to hear that the native Shopify Theme Editor has made it much easier to add Trustpilot widgets to your storefront. We also appreciate your feedback on tagging. We understand how valuable this functionality is for merchants using Trustpilot, and we're actively working on expanding the capabilities of the new app, including support for features like tagging. Feedback like yours plays an important role in helping us prioritize future enhancements. Thanks again for taking the time to share your experience, and we're excited to continue improving the app. The Trustpilot Team
No ofrecen en correos para pedir reviewes en español.
Developer reply ·
Gracias por compartir su valoración con nosotros. Nosotros tomamos toda la retroalimentación de las empresas en serio y quisiéramos entender más sobre su experiencia. Queremos aclarar que la plataforma de Trustpilot le proporciona la funcionalidad para recolectar reseñas en español y en múltiples otros idiomas. Si hubo un aspecto del proceso de configurar la aplicación que no funcionó como usted esperaba, nosotros agradeceríamos la oportunidad para investigar y ayudarle. Por favor póngase en contacto con nosotros mediante nuestro correo apps@trustpilot.com para que nosotros podamos mejor entender su caso de uso y asistirle más. Gracias de nuevo por compartir su experiencia con nosotros mientras seguimos mejorando la experiencia de usuario de nuestra aplicación.
Developer reply ·
Thank you for trying the new Trustpilot app. We’re sorry to see the 1-star review and would really like to understand what led to this experience. As this is a new version of the app, feedback from merchants is incredibly important to us. If something didn’t work as expected, whether during installation, setup, widget placement, review collection, or another part of the experience, we’d be grateful if you could share more detail so we can investigate and improve it. Please contact us at apps@trustpilot.com so we can better understand what happened and help get things working for your store. Thank you again for taking the time to share your rating. The Trustpilot Team
The new Trustpilot Widget is a world apart to the original for customisability! Being able to add app block and custom CSS allows for far more unique use cases of injecting the widgets into the website, even allowing some to show on Mobile and not Desktop (and visa versa). A much more intuitive and Shopify native way of working. Huge improvements!
Developer reply ·
We’re really happy to hear that the new Trustpilot app experience is working well for you. We’re excited to keep improving the app with new features and enhancements, and are focused on making it the best possible experience for merchants. Please don’t hesitate to reach out with any additional feedback, we’d love to hear from you. Thanks again for taking the time to share your feedback.
