CONCHUS - Natural Soap & Skincare

After much research I decided to move my email marketing, after 7 years with Mailchimp, to Omnisend. It promised so much, especially it's strong integration and powerful tools for Shopify. THIS PLATFORM DOES NOT FULLY INTEGRATE WITH SHOPIFY. I spent DAYS and DAYS and DAYS creating all my automated flows, only to realise that Omnisend hadn't sync'd my customer order data fully. I have customers who have ordered 22 times in Shopify, only showing 3 in Omnisend, I have customers who have ordered 15 times in Shopify only showing 1 in Omnisend - every customer I have looked into does not show the correct order number, so this means ALL my segments and triggers DO NOT WORK correctly. I have spent HOURS and HOURS and HOURS on the Omnisend live chat, i've spoken to 6 or 7 different people, who all took my on a wild goose chase making changes to my segment and email triggers, even though I mentioned several times that I didn't see what difference this would make if the actual order data wasn't correct. I was dismissed, and as they are 'experts' went along with all the changes they progressively asked me to make, and guess what, NONE OF IT WORKED because the customer order data isn't correct!!! It's been passed to technical teams, developers, etc and still it's not correct. I've paid for my membership for 3 months upfront (as a small business this is a lot!), I emailed them separately begging for help over a week ago and have had no reply, and now my live chat contact has gone quiet. I'm behind in all areas of my business as this has taken up so much of my time - JUST AVOID.

OH MY! I'm so grateful for this app and the amazing customer service from the developer. I use these bundles all over my website. They are easy to customise and deliver all the key information so clearly. I had a teeny issue with getting the bundles displayed where i'd hoped on my product pages. Thankfully the developer was SO HELPFUL and sorted it all out within minutes of me contacting them. WOULD HIGHLY RECOMMEND THIS APP!

OH MY! I'm so grateful for this app and the amazing customer service from the provider. I use these icon lists all over my website. They are easy to customise and deliver all the key information so clearly. I went a little crazy and created LOTS of icon blocks for different areas of my site, but I was overwhelmed trying to get them to all appear as i'd hoped. Thankfully the developer was SO HELPFUL and helped me to get them all in place and displaying perfectly. WOULD HIGHLY RECOMMEND THIS APP!