Zukyun Beauty
Hong Kong SAR
Reviews (3)
Wow, i downloaded this app but had trouble setting up. I emailed them now 2 weeks back (asking for urgent help) - ZERO reply. Even followed up - nothing. Only downloaded it as the customer service is supposed to be good. Guess its useless to me now and will have to undownload. Quite frustrating given the loss of time.
Developer reply ·
This is Lea from the Geos app. I sincerely apologize for missing your email — the previous message accidentally ended up in the spam folder 😢 At Geos, we’re offering Early Bird customers lifetime free access to all current app features, along with dedicated support. Please let me know a time that’s convenient for you to go online, and I’d be more than happy to personally assist you in reinstalling the app, customizing the interface, setting up geo-location popups on your website, and ensuring your users are directed to the right language and currency. Wishing you a joyful and peaceful holiday season – I’ll be here ready to assist, what time will work best for you? Lea Geos team
James is really responsive and helpful! The app works great, however it does load a little bit slowly. However, understand that this should be fixed in the future, looking forward to it.
The customer service is non existent. Emailed with an urgent query and have been waiting for days. FYI I am on the paid plan with this app. No response at all and have followed up multiple times now. Very disappointed.
Developer reply ·
Thank you for your valuable feedback. We understand that you are dissatisfied with the support, which has negatively impacted your experience. We value you as a customer, and it is disheartening to know that we have not met your expectations. Additionally, we have checked but could not find any conversation over chat or email. As we were unable to locate any emails with your email ID or the store name - Zukyun Beauty. To address this, we are assigning dedicated support for your AfterShip Tracking account. Please check your inbox, as you will be contacted via email shortly. Trust us, we work very hard to provide a great customer service and support experience. You can always contact us via the live chat option available on your account or email us at support@aftership.com Regards, Team AfterShip
