Zebrasclub
Canada
Reviews (7)
So far, its been only 1 day. But we finally found a back in stock app that works with multi-location. The app looks to fonction well. And we had amazing customer service with PAUL who helped us setup our buttons to match our website. Thanks!
Developer reply ·
Thank you so much for taking the time to leave us a review! It truly means a lot to our team. We're delighted to hear that STOQ has been a positive experience for you. Feedback like yours motivates us to keep improving and providing the best possible experience for our merchants. We sincerely appreciate your support and the trust you've placed in us. If you ever need any assistance, please don't hesitate to reach out — we're always happy to help. Regards, — Paul, Technical Support Team
The customer service is the best since day 1. Very helpful.
When it works, it can be beneficial but it doesn't work often, and the support for this app is useless. When you speak with Shopify support, no one seems to know or understand the app. I built a flow that should hold fulfillment orders when a product type it added to an order. Sometimes the flow works, and sometimes it says "Hold fulfillment order Succeeded" but it didn't succeed when you look at the actual order. And no one knows how to help. It's sad because it could be an excellent app!
Developer reply ·
Hi, thanks for your review. We are sorry about your frustration with Shopify support. We recommend always trying to ask first on Flow's community forums: https://community.shopify.com/c/shopify-flow-app/bd-p/flow. For holds, if Flow says that it held fulfillment, it did. But what can happen is that other apps or workflows can release that hold just as quickly. If you need more detail, consider trying to post on the community.
I have a bundle created with this app with 4 products in 1 bundle. Only 2 of those products have variants. When on the page of this bundle, I can't see the 2 products without variants. It can be confusing for our customers. https://zebrasclub.com/products/zebrasclub-hockey-referee-beginner-kit Here is the example. Also, there is a maximum of 100 variants. It's not very convenient when we have a bundle of different apparel (sizes from XXS to XXL). Also. we can't sell the bundle in Point of Sale. No clue why. Update: The Shopify Winter Edition 2024 didn't upgrade the variants limits. The maximum you can have is still 100. We would have liked to have about 250 variants for a bundle. I hope you guys change that soon or maybe for the summer edition. Also, it should be able to work with Shopify POS, SHOP, Google, and other sales channels.
Very good and fast customer service. Great app that lets us grow. It automates very well our customer review request.
