Little Bipsy Collection
United States
Reviews (5)
Route has saved our customer service department so much time by handling the majority of our lost, stolen, or damaged packages. We are always so excited when we see Route has been attached to an order with an issue because it will be taken care of quickly! Plus Route saves our company so much money by replacing packages with the money they collect, not our company funds. Our rep Robert and the customer service team have been so helpful when issues arise. We are so happy with Route's services.
Developer reply ·
Hi there, Thank you for the review! We appreciate you partnering with Route to navigate customers’ post-purchase experience. We look forward to continuing the adventure with you. Have a great day! Skylar, Customer Success
I have had a great experience with this app, and the Sami B2B team! I ran into some issues because of the previous apps I had tried, and the team at Sami B2B was kind enough to help me get everything repaired. The support team was so helpful and responsive, I'm very grateful.
I like this product but I have been trying to contact support and can't get ahold of anyone. All the features are great but I really need the cost per item, country origin and HS Code to transfer over and every other column seems to but not these. Is there a reason or is this a feature that will be added in the future?
Developer reply ·
Hi. I'm sorry to hear you haven't reached us. I looked for support tickets from you and only found one from Sept 26th that we replied to right away. The best way to reach out to us is via the help button in the lower right hand corner of our app. That button opens a ticket directly and bypasses any email delivery issues. The next best way is to send an email to support@oiizes.com which opens a support ticket in the same system. Regarding your questions on cost, country of origin, and HS Code, these were all implemented in a way that makes it much slower to synchronize. If we do these real time it could slow down your other sync operations and take away processing resources for all our shops, so we're still trying to figure out the best approach for these. For now, open a new ticket with the help button in our app, and I have some code that I can run to synchronize those fields on request. Sorry again you've expressed that you haven't been able to reach us. I see you've been our customer for over 6 months. I'd certainly love another chance to make sure we treat you right. - Shane - Shane
The shipping of orders is amazing - inventory management is horrible it always oversells inventory and the API with Shopify is not working currently. The customer service people are nice but it takes so long to get tech support help when we have urgent issues. (you can pay extra to have support, but why pay for tech support when the product should be working) You also must pay $99/user if you are on the basic plan. We have lots of packers and this is not ideal especially when you're paying for a service that only works 25% of the time. Hoping for improvements but until then I am shopping around for new systems. Also I will mention that when I recently spoke to support he was so nice and I told him my frustration was with the system and not him and he said "yes we get a lot of angry customer calls". Not impressed.
Developer reply ·
Hey Taylor, Nicholas here. Disappointing to read we're missing the mark for you and your team. I've spoken with support to get an understanding of what we're tripping up on - expect a personal reach out from Jen shortly so we can get back on the right track.
