7eye by Panoptx
United States
Reviews (3)
Implementing the app was painless and gave the options and visuals needed to best represent our product. The app is robust in both features and design options. The Globo crew is especially helpful with any problems you may have. Helen was wonderful to work with and was extremely prompt and thorough with their responses.
Made the change over from mailchimp, not bad so far. Hopefully more custom template designs for seasonal holidays are in the works like the cool new black friday ones!
Developer reply ·
Hey there, Charlotte here from Shopify Support. Thank you for taking the time to share your feedback with us. At the moment, there is an option for adding social media icons to the footer of your emails, as well as button options to add to the body of the email which can link to your social media pages. I'm going to follow up with you with an email, to open up the lines of communication here, in case you had a different kind of social media button in mind so I can provide your feedback to my team. Best, Charlotte | Shopify Support
Worst customer service I have ever experienced!!! Do not Download this app. Just use shopify email system.
Developer reply ·
Sorry to hear you had trouble with your first campaign. There were some old contact emails on your list that no longer exist, so we had to pause the sending to protect your sender reputation. Approx. 30% of emails go bad in just one year, so regular list cleaning is a must to maintain a good sender reputation among the different inbox providers, Gmail, Yahoo, Outlook. We can now see that you unsubscribed some old contacts, so we resumed the sending for you. We apologize that your experience with customer service was upsetting. We truly hope you can give us another chance. Just get back to Xenia, and she will explain to you how you can benefit from the variety of great Omnisend features, such as omnichannel automation messages, SMS campaigns, segmentation, and more that you still did not get a chance to try out.
