Kosas Cosmetics

Order Editing has been a game changer for our CX team giving customers the option to make address corrections, update shades or changes before fulfillment starts. Before our CX team would have to deal with 1000s of emails a month requesting order changes. Beyond that the upsell and add-ons have contributed to meaningful revenue. As a bonus, the Order Editing has been beyond helpful in getting things set up, responsive to making adjustments that are unique to our store and how we run offers, and all around great to work with.

We have been using SupaEasy for over a year to power our site-wide sales for our spring, summer, fall and BFCM events. The app has been rock solid and when we have run into questions or issues the team has been very responsive in helping out. Being able to run the functions in "high performance" mode powered by Rust allows us to make sure the discounts run with carts that have a high number of line items. As a team we have multiple custom app Functions we deploy, but SupaEasy is the perfect supplement that anyone on the team can easily set up and toggle on/off.

This app works incredibly well for our store and the support team was beyond helpful! We have our primary cosmetics retail shop, and a separate Shopify Plus store for PR / influencer gratis orders. The product syncing helps save the marketing team time by not having to make manual adjustments to product details over time. It also keep our costs of goods sold, UPC and other details synced in realtime.

This app helped us tremendously during BFCM. Three of our high-demand SKUs went out of stock during the sale, but more inventory was hitting our warehouse right after Cyber Monday. We decided to continue selling the products going on backorder. Knowing these products would result in a 2-3 day fulfillment delay we used Hideship to hide our express shipping options if the customer had any of these items in their cart. Normally we go into a full code-freeze during BFCM, but this app gave us the confidence that we could make this critical change for the thousands of orders impacted.

When Google sunsetted Optimize for AB testing we were on the search for an app for our team to be able to test variations of our shop's content, layout, and offers. ShopLift is a dramatic improvement over Optimize and it makes it easy for anyone on the ecom team (as well as dev team) to easily set up tests and have clear results. The ShopLift team is incredibly helpful as well when questions come up, and some of the features we have requests have made it into the app.

Sree was a great big help on my report needs. Support was fast and on point. Thank you.

Our team has been beyond impressed with both the app and how helpful the creator is when we ran into questions. In the first few days after launching a trial with the app we already covered the cost of the unlimited plan with one simple checkout upsell. Looking forward to seeing the improvements and additional features added over time!

Not only does this app work phenomenally well and out perform the performance of competitors, their support was very responsive and helpful. Many times the support team went above and beyond to help out with the installation and customization.

We had a long list of very specific requirements for finance, reporting and legal to make sure our loyalty (store credit) program launches flawlessly, and Rise.ai met our unique needs beautifully. Being able to use their credits as discount codes, rather than gift card codes is the flexibility we needed. Along the way as we ran into questions or issues their support team has been very helpful and responsive—thanks Pauline and John!