Don's Liquors & Wine
United States
Reviews (3)
Been paying $5 a month for years only to figure out that they have sent 0, yes ZERO, messages all of these years. 6,000+ messages have been pending. I expect them to reach out to me in this case and explain there is an issue instead of me having to figure out that thier app is not working. I am sure they will claim that I didn't do setup correctly or didn't do some action but why take my money all of these years and do nothing to help me?
Developer reply ·
Hi there, We sincerely apologize for the frustration you’ve experienced. We have issued full refund for the months you've been charged. We also want to resolve any issues you've faced, but we couldn’t find any record of your store reaching out to our support. We’d appreciate if you check your email so we can figure out what had happened. Kind Regards, Th SC Team
Slow support when there are clear bugs on their side. Cost me losing a lot of sales at a critical time. Only email support is available, they won't pick up their phone. Get this app if you want customers to never come back to your site due to high shipping.
Manohar was extremely helpful today. He was very knowledgeable and very patient with me. He was able to solve all of my problems quickly and also was able to explain why things worked a certain way and how to address my issue in the best way. Thank you guys for the great support. Keep it up.
Developer reply ·
Thank you for your review. We are glad to have assisted you and look forward to serving you again. Feel free to contact us anytime for further assistance. Thank you for your business. Best regards, PH Ship, Rate & Track App Team
