RYZ
India
Reviews (3)
Excellent support Helen, reached out in no time. resolved the issue within minutes.
you will get sucked in by the easy UI and an excellent presentation , then once your store starts growing and hits a mark of 200-300 shipments a month is when shiprocket fails you big time. Worst customer service, poor grievance redressal times, account manager that will never answer your call, tickets that stay open for weeks, mails that dont get answered. i lost 60,000 worth of business due to poor response time from shiprocket. They even refuse to change the account manager. Don't get lured. Go for a aggrigator that cares and bothers to respond.
Developer reply ·
Hey! I understand this must have been extremely inconvenient for you. I hope your concern has been addressed over the call. Please feel free to mail us at escalation@shiprocket.com for further assistance. - MB
