Smart Gift Co.
United Kingdom
Reviews (6)
This app is highly intuitive and incredibly easy to use. It’s comprehensive without being complicated, and I was able to customise the labels perfectly to match my website. The end result looks sensational - the labels really make my products stand out. I’m impressed by how smooth the whole process was, from setup (used online support) to customisation. Highly recommended!
Basic interface and online support could not or would not assist - couldn't use it as a result so had to uninstall it! Waste of time.
It's not free! It's a free trial if you want to an image e.g. you pay!
Disappointing experience—I spent considerable time setting up the form, which I found to be unintuitive. After saving the form without publishing it, I expected it to be accessible as a draft or listed for future editing. However, it appeared to have vanished entirely. The lack of a clear, user-friendly saving process is frustrating. I've decided not to continue.
I have no idea how this app has so many positive reviews, on this basis I installed it. However, I do not recommend it. Since installing it on Thursday, my website has crashed and I have lost many of my page 1 rankings on Google. It's now Sunday and I have uninstalled it! I can only hope my website recovers soon!
Developer reply ·
Thank you for your feedback. We sincerely apologize for any inconvenience you may have experienced while using our app. We would like to take this opportunity to clarify a few points regarding the issues you mentioned: 1. Drop in Google Search Ranking: Google’s algorithm typically requires several weeks or even months to update search rankings based on changes made to your store. Since you only used the app for five days with minimal modifications to the settings, it is unlikely that the app significantly impacted your ranking. However, we are more than happy to investigate this issue further for you. Please respond to our follow-up email so we can take a closer look. 2. Site Crashing Issue: Our speed optimization tool offers two implementation options: applying changes directly to your live theme or to a duplicated theme for safer testing. We always recommend using a duplicated theme first to avoid unintended conflicts—especially if your store uses custom code or third-party apps. Certain optimization features may not be fully compatible with all themes, which can occasionally lead to issues if applied directly to the live version. Please be assured that any changes made by our app can be fully reverted. Furthermore, our technical team is available to assist with any compatibility checks and ensure a smooth integration with your theme. We would recommend reinstalling the app so that we can help you properly set up everything for your storefront. Please let us know how you’d like to proceed, and we’ll be happy to assist you. Thank you for your kind understanding.
This company appears to be run by Bots/AI - it is impossible to speak with anyone - the app DOESN'T work and you simply get fobbed off again and again
Developer reply ·
I'm sorry to hear about your frustrations with our customer support team, we do our very best to ensure we provide 10/10 support to all customers. We understand the importance of this issue and apologise for any inconvenience this has caused. Our engineering team has been investigating, and a fix should be implemented soon. We will be in touch as soon as this has been resolved and as always, please contact us if you have any further issues in the meantime. Kind regards Support REVIEWS.io
