The Dash Cam Guys
Australia
Reviews (5)
Was a 1-star, edited back to 4-star! Shopify has fixed the customer log-in requirement! HURRAY! Now we have an option to collect Name & Email only. This is a great move Shopify. Only room for improvement would be handoff from AI agent to Human, we turned it off only due to not knowing what the agent was up to - otherwise it actually did everything great.
Developer reply ·
Thanks, and following up on my email: there is now a middle option, not just the sign-in toggle. A new Inbox setting lets customers share their name and email to start a chat without signing in, like the old Inbox, so you get contact details for after-hours follow-up without adding login friction. It is rolling out to all stores now under Sales channels > Inbox > Chat settings > Collect customer details. Choose Require name and email there (the other options are Require customers to sign-in and Allow anonymous chats). One note: this applies to chats with your team. The AI agent still answers anonymous visitors instantly, by design, so customers get help in seconds even while you are offline. We default to sign-in because it confirms the customer owns the email they leave, but you now have both paths.
Developer reply ·
Dear The Dash Cam Guys, Thank you for your wonderful feedback! 🎉 We're thrilled to hear that you experienced great service. Your satisfaction is incredibly important to us, and we’re always here to support you. If you have any questions or need assistance, please don’t hesitate to reach out via live chat or email us at support@mappy-app.com
Great support team, awesome app - especially for automating invoice sending to customers (with a little bit of coding!)
Price Parrot has been absolutely invaluable to our operations, being able to easily track pricing across platforms and competitors. The support team have been responsive, friendly, and add features on request. Easy GUI, and easy to follow UI. Can't recommend enough
This app have been INVALUABLE to our operations with out of stock items. Support (even on free tier) was incredible. Cannot recommend enough!
