Bel Fiore Co.
United States
Reviews (4)
I've been a customer for over 3 years now. I've had wonderful help and service up to this point, but the last few days have left me frustrated. First, we discovered that our delivery dates suddenly were changed to include days we are closed. I fixed that issue. Next day - no one could place a same day order or an order the next day for delivery even though we confirmed that our settings were correct. No one on the team seemed to know why it happened. They did a reset and fixed that issue, but failed to check to make sure everything else was working. Yesterday we then discovered that the zip codes were not working for our radius of 20 miles. No one could place a delivery order. I reached out for help yesterday morning and kept checking back in - no response until 12:30 AM central US time. We went a second day with no orders. That issue was fixed but then our delivery rate was returned to zero. Why is it taking so long to get help? Why is the system going rouge? Why when one thing is fixed another problem is created? Mother's Day is coming up and I fear our trusted Zapiet app will not be there to support us. I'm not sure what is going on over at Zapiet but I am deeply concerned.
Developer reply ·
Thank you for taking the time to share this and for being with us for over 3 years. I am really sorry to hear about your experience over the past few days, especially with such an important period like Mother’s Day approaching. What you described is not the level of reliability or support we aim to provide, and I completely understand how frustrating it must have been to run into multiple issues in a row, particularly when they impacted your ability to accept orders. From what you outlined, it sounds like a series of configuration or syncing issues may have occurred. While resets can sometimes resolve a specific problem, we should absolutely be ensuring that everything is fully tested afterward so that new issues are not introduced. The delay in our response time is also not what you should expect from us, and I am very sorry for that. I have also escalated this to our development team to take a further look into what may have caused these issues and to help prevent this from happening again. We will be reaching out very soon once our development team has had a chance to investigate further and review everything thoroughly. Thank you again for your honest feedback. It truly helps us improve. Jessica
I wish all apps and companies were as great as Easy Routes. This app has been a game changer for our business. We love that they are constantly working on improvements, have affordable rates, and their team is there if we need them. When I first reached out the head guy walked us through everything. Can't say enough great things about the app and company.
Continuing to work on set up and the team is very responsive and helpful! Even on a Sudnay!
Developer reply ·
Glad that we are able to meet your requirements. Reviews like yours motivate us to work hard and continuously improve.
Tal and the team at Lion Wheel have been so kind and easy to work with. We started using the app during the pandemic and have been using it as we grow. It's fairly easy to use and the app allows you to take photos or signatures and send text messages which is super helpful.
