ラトリエ デ パルファム 公式オンラインストア
Japan
Reviews (5)
The support team was extremely helpful and resolved my issue in less than 24 hours. They were polite, professional, and updated me every step of the way. I’m very happy with their service and the app itself.
アプリ自体は良いと思いますが、アプリの変更で一部のフォーマットが変わった際に知らせを受けることがなかったので、そのフォーマットで仕様を決めていた社内のシステム連携が機能しなくなりました。 また、先方で何かをしてしまったのか、一部の大事なコンフィグレーションが上書きされてオペレーションに大きな問題を起こしたことも残念です。 そのことについて問い合わせても、なぜそれが起きてしまったかという追及はできず、対応があまりよくなかったことがさらに残念でした。 CSは担当者によってムラがあると思います。Manojは明確に回答をくれることが多いと感じます。
Developer reply ·
Hello There. Thank you for taking the time to review our app and for providing us with valuable feedback. We appreciate your honest evaluation, and we apologize for any inconvenience or issues you experienced during your usage. We apologize if our response to your inquiry was not satisfactory. Our aim is to provide timely and helpful support to our users, and we regret that we fell short in this instance. We appreciate your feedback about Manoj's clear answers, and we will ensure that all members of our support team are equipped to provide effective and concise responses to user inquiries. If you have any further concerns or require any assistance, please don't hesitate to reach out to us. We are dedicated to addressing your needs and ensuring a better experience moving forward.
They are very quick to respond and provided the exact solution that I was looking for. The materials they provided were very useful.
The app has the general wishlist features. Support team is always responsive. It would be better if it has the connection with one of the loyalty program apps.
Developer reply ·
ラトリエ デ パルファム 公式オンラインストア, Thank you for your kind words. Also thanks so much for sharing your experience with us and community. 😊
