Ristoss

We onboarded GoKwik Engage expecting a premium customer engagement platform. Instead, we were left questioning where the premium pricing actually goes. Our biggest disappointment was the customer support. Once the onboarding phase was over, it felt like getting timely assistance became an uphill battle. Every issue turned into multiple follow-ups, reminders, and waiting. Instead of proactive support, we experienced constant back-and-forth with no real ownership of problems. For a platform charging premium prices, this level of service was simply unacceptable. The platform itself didn't justify its cost either. The WhatsApp engagement and campaign performance fell well below our expectations. Despite investing significant money, the open rates and overall engagement were disappointing for our business. While results naturally vary by audience and campaign, we expected far better value from a solution positioned as an enterprise-grade platform. What made the experience even more frustrating was the repeated requests for changes from different team members. Rather than understanding our requirements upfront, it often felt like feedback was coming in bits and pieces, forcing us into endless revisions and repeated conversations that could have been avoided. The most surprising part came when we requested a refund of the unused wallet balance. Throughout our time as a customer, getting meaningful support felt difficult. Yet, the moment we asked for a refund, suddenly a dedicated point of contact was assigned and communication became much more active. Instead of simply processing the refund in a timely manner, we were repeatedly asked what went wrong, why we wanted to leave, what could have been done differently, and several other questions over multiple follow-ups. While customer feedback is valuable, it felt like more effort was being invested in delaying or questioning the refund request than in providing the level of support we had been asking for all along. Ironically, the urgency that appeared once we wanted our money back was nowhere to be seen when we needed actual assistance as a paying customer. If that same level of responsiveness had been shown while we were actively using the platform, our experience might have been completely different. Pricing is another major concern. GoKwik Engage positions itself as a premium solution, but the return on investment simply wasn't there for us. When you combine high subscription costs with average campaign performance, disappointing engagement metrics, and inconsistent customer support, it becomes extremely difficult to justify the expense. To fellow Shopify merchants, I strongly recommend doing thorough due diligence before signing up. Ask existing merchants—not just the references provided during the sales process—about post-sales support, response times, actual campaign performance, refund policies, and overall value for money. A polished sales pitch is one thing; the day-to-day experience is what really matters. Every business has different requirements, and your experience may differ from ours. However, based on our experience, GoKwik Engage failed to deliver on the three things that matter most: reliable customer support, value for money, and performance that justifies its premium pricing. For us, the most disappointing takeaway was this: when we needed support, we struggled to get timely assistance. When we asked for our wallet refund, suddenly there was urgency, a dedicated point of contact, and endless conversations. We would have preferred that same energy had been invested in helping us succeed while we were still customers.

excellent service

The app is very suitable for the store, and also, the customer support is very active and very helpful. I had multiple doubts regarding the setup and all, but Annie from their customer support helped me through the whole process, and overall great app.

UPDATED REVIEW Only updated as correct direction and guidance received from Tousif B from onboarding team. To all those who are thinking to onbaord first get your facts checked about the insights and services to expect. -1/5 — Very Disappointed with the Onboarding Team My experience with KwikPass has been extremely disappointing, especially when it comes to their onboarding process and communication. The onboarding team is slow to respond, and when they finally do, their answers are unclear, incomplete, and far from helpful. Instead of guiding us smoothly through setup, they left us confused and waiting for days at a time. For a service that claims to improve customer experience, their own internal communication is shockingly poor. The lack of urgency, clarity, and support made the entire onboarding process frustrating and unnecessarily time-consuming. Overall, the onboarding experience alone is enough for me to not recommend this product.

"UPDATE UPDATE UPDATE" Only the first few weeks were great then the entire team falls thru the cracks. They just care until you are onboard and when you have paid then they will not even bother to pick up your account. The main focus should be on customer retention and to convert it to sale. The customer journeys are never lookedafter once your account is old whereas it should be other way around and the cracks should be filled by addressing with the required strategy but not the case with BITESPEED. Invest your time and enrgy wisely so that your money is put at the right place. The Bitespeed team has been great to work with. They really understand eCommerce and helped us improve how we talk to our customers on WhatsApp. Their tools made it easy to recover abandoned carts and send personalized messages, which boosted our sales. What we liked most is how helpful and responsive their team is. They always made sure we had what we needed and were quick to support us. Notable work done by the POC we were assigned who goes by the name Ayush V.

good

I highly recommend using this extension. It features an excellent user interface and comprehensive settings. Additionally, the customer support is outstanding. @Anna from EcomRise has been exceptionally helpful, promptly addressing and resolving all my queries.