B: WhatsApp, Voice, SMS & Chat

We’ve had a good experience using BiteSpeed for our Shopify store. The platform helps us streamline customer communication, improve engagement, and manage customer interactions more efficiently. The team has been supportive, and the overall experience has been smooth. It’s a useful tool for brands looking to improve customer engagement and drive more conversions. Would recommend it to other Shopify merchants!

Highly effective platform with smooth automation flows that make abandoned cart recovery incredibly easy.

Migrating to Bitespeed has been a huge benefit for us as a brand. With WhatsApp marketing, AI calls, and other features under one umbrella, tracking data became much more streamlined and, in turn, helped us achieve better results. Features like integrating AI calls as follow-ups with broadcasts and other features have helped us tap into a new pool of customers and improve their overall journey. Our account manager, Veena, has been extremely helpful, especially in terms of strategies, following up with us constantly until the task is done in an effective way. Overall, Bitespeed has made our task easier and improved our retention marketing.

We had a great experience with the bitespeed support team. A special shout-out to Payal for being so helpful, patient, and responsive throughout the process. She went out of her way to assist us and made everything much easier. Really appreciate the quick support and personal attention. Thank you, Payal, for the wonderful help! Highly recommended.

We have been actively using AI voice calls for checkout and have seen increase in conversion rate. Highly recommended. Kaushambhi is very helpful, she guides us with what are the best practices and how to navigate.

Great features and customer support offered by the BiteSpeed team, helping businesses automate and optimise an increasingly relevant marketing channel.

Great Customer support and proactively helping in increasing RoI.

BiteSpeed has turned WhatsApp into one of our most profitable channels, driving consistent sales through automated cart recovery and targeted campaigns. A special shoutout to our account manager, Kaushambi—she’s been exceptional! Always prompt, strategic, and hands-on whenever we need support. Highly recommended for any brand looking to scale!

We’ve had a really good experience with BiteSpeed, especially with the support and guidance from their team. A special mention to Anees, who has been very helpful and responsive throughout

We’ve been using BiteSpeed for our WhatsApp marketing and customer engagement, and overall, it has been a really smooth experience. The platform is easy to use, the journey setup is quite straightforward, and it makes it much easier to reach customers with targeted campaigns. The automation and segmentation features have been particularly useful for us, and we’ve been able to run campaigns, track results and understand customer engagement better. The team is also responsive and helpful whenever we need assistance. Overall, BiteSpeed has been a great addition to our Shopify stack and has made WhatsApp marketing much more organised and effective for us.

The Bitespeed team has been incredibly supportive in helping us resolve issues and making sure we get the most out of their services. A special shoutout to Ojasva for always being available and quick to help whenever we need assistance.

Great way to connect with customers.

Some partnerships just work - and Bitespeed is one of them. What I really love is how they keep bringing in new features with real, practical use cases. It’s never just “new features for the sake of it” - they actually make you think, “Oh, this can really help us!” But what truly stands out is their customer support. When things get messy, urgent, or just plain difficult, they’re always there to support us. And a special shoutout to Payal, our Account Manager. She’s the sweetest to work with and someone I know I can depend on when things get challenging. Great product + great people + a team that actually shows up when you need them. That’s Bitespeed.

From chaos to conversions — BiteSpeed just gets it 8 months in, and BiteSpeed has genuinely become part of how we run sales on WhatsApp. Cart recovery works quietly in the background and actually brings people back, the broadcasts are easy to set up without feeling spammy, and the chatbot handles the repetitive questions so our team can focus on real conversations. Only real ask — better template management (filtering old ones out). Otherwise, solid app, would recommend to any Shopify store serious about WhatsApp.

We added Bitespeed to run WhatsApp for our store — started with a prepaid nudge on COD orders, then moved into full broadcast campaigns. Our first proper broadcast (a new product launch) came in at over 5x ROAS, which is our actual profitability bar for any channel, so this wasn't a vanity metric for us. What's worked well: easy to segment and send, doesn't feel clunky to set up campaigns, and the post-order automation quietly does its job in the background without us babysitting it. It's become a real second channel alongside our ads, not just a support tool. Special shoutout to Sunanda, our account manager — she's been prompt, hands-on, and genuinely helpful at every step, which made getting the channel set up and running a lot smoother than we expected. Would recommend for any Shopify store looking to add WhatsApp as an actual sales channel, not just customer support.

Using app from last 1 year. Customer support is great.

Been working with the Bitespeed team for a while now the experience has been great, and we have doubled the revenue from where we started. Our account manager, Sunanda helps a lot with the strategies and helps me come up with ideas to grow even further. Aman Farid CMO - Amir & Sons

Good option for WhatsApp CRM marketing, especially the abandoned cart/checkout automations. Areas to improve Templates - give ability to filter and delete templates. If you created a wrong template by mistake, it remains there in your view Whatsapp Support Inbox - Filters should have the ability to mass resolve all conversations matching a filter. Currently you can only resolve conversations which are visible in the current view (usually max 25). The AI chatbot generally works well, but if left to it's own devices, it hallucinates. You have to provide a thorough set of FAQs and ask the team to program it to stick to that only.

Have been using Bitespeed for over a year, have to say this is the best and the most seamless CRM software we've used till now, with the best tech. Will be continuing with them until the foreseeable future.

wort experience with Bitespeed team, no reply from account manager or setup team after getting the payment. no proper tracking of conversions, they only show conversions volume and stats, unable to show conversions tracking.

Its quiet reliable app for retention marketing. We have been assigned Payal Bajaj as our account manager and she really is very helpful at every stage. We come up with strategies and the bitespeed team makes its even better by sharing market insights with us. Thank you for your support. Team Invisel

BiteSpeed has been really helpful for our business, especially for WhatsApp marketing. The campaign features make it easy to reach customers with offers and updates, while abandoned cart and checkout calling help us follow up with customers and recover potential orders. Overall, a very useful platform for improving customer engagement and conversions.

-10/10 — Stay Away From Bitespeed I would strongly recommend any Shopify store owner to NOT even try Bitespeed. In my experience, the entire process feels completely different before and after payment. Before payment, the sales team is extremely responsive. Once you pay, you are essentially ghosted. The abandoned checkout recovery performance was also extremely disappointing. Out of 100 abandoned checkouts, sometimes fewer than 10 customers would receive a call or message. Even when we asked why the numbers were so low, nobody could provide a proper explanation or solution. The call bot is painfully slow and makes conversations frustrating for customers. The support experience was equally terrible. Yash, the sales representative, was very active before payment. After payment, he created a group and disappeared. Then came Sunanda, the KAM, whose availability and support were extremely inconsistent. After that, Harshvardhan told us to contact him with any queries, but when actual questions were raised, there were rarely any useful answers. Then comes the billing part. After one month, the billing team contacted us demanding payment and stated that the dashboard would be locked until the bill was paid. What makes this even worse is that once the dashboard is locked, you can't even properly access your previous metrics and historical data. We were also told to purchase a Nitro Commerce subscription to identify anonymous visitors. After purchasing it, they couldn't properly connect it with Bitespeed. We ended up having meetings with the NitroX team, which ultimately resulted in a technical ticket being raised with Bitespeed — and still no proper solution. Overall, it was an incredibly frustrating experience with poor performance, poor communication, poor support, and very little accountability after payment. My strongest recommendation: DO NOT WASTE YOUR MONEY OR TIME ON BITESPEED. If you're a Shopify store owner considering Bitespeed, don't even try it. Look for alternatives. Based on my experience, I would not recommend this service to anyone. -10/10. Absolutely not recommended.

We had been struggling to find a one stop solution for all our marketing needs & we’re so happy to have onboarded BiteSpeed! The platform is smooth, with a very user friendly UI/UX that makes things easy to navigate. But what really stands out is the team — they’ve been incredibly helpful, responsive and supportive throughout the onboarding process. Really happy with the experience so far and excited to see what we can build together!

Bitespeed has been really useful for us in reaching our large offline customer base through WhatsApp. The better delivery rates have been more actionable for store campaigns and reactivation. It’s been a practical win for our CRM efforts.

Bitespeed has truly helped us level up our business. A special shoutout to Payal for her guidance in helping us make the most of the platform. The weekly meetings have been incredibly valuable and insightful, they give us a much deeper understanding of our customers and help us continuously improve our retention marketing efforts. We hope to achieve greater targets together. Highly recommend Bitespeed to anyone looking to strengthen their retention marketing!

Our experience with BiteSpeed was extremely disappointing. We were associated with BiteSpeed around 15 months ago, and unfortunately, the experience was not good. Their communication and support were extremely poor we often had to repeatedly chase the team for responses and follow-ups while we were working. Eventually, we decided to discontinue the service. What has been even more unprofessional is the way they have continued to approach us after discontinuation. Despite clearly not being interested and blocking their numbers, we continue to receive unsolicited calls from different numbers, often repeatedly and without any prior scheduling or consent. They have also been contacting the founder directly through different numbers. We have made it clear that we are not interested in continuing the association, yet the calls and messages have continued. In our view, repeatedly contacting the founder of a company from different numbers after being blocked is highly unprofessional and shows a lack of respect for clear communication boundaries. Based on both our experience with the product/service and the follow-up approach after discontinuation, we would not recommend BiteSpeed. For anyone from BiteSpeed who would like to reach the founder directly, here is Vinayak’s number: +91 85880 48086.

Bitespeed is a user-friendly platform with a smooth interface and useful AI automation capabilities. It makes customer communication more efficient and helps streamline engagement through a simple and easy-to-use platform.

We have been using BiteSpeed for a year now, and it has genuinely helped us streamline our WhatsApp communication and improve customer engagement. Best part is that managing conversations has been very easier without requiring human intervention. The team is also very helpful. Specially Payal, our Account Manager, who has been incredibly supportive throughout. She’s always been proactive, quick to understand our requirements, and has made effort to help us grow our business with creative strategies. Overall, BiteSpeed has been a valuable addition to our business!

As a startup brand, Bitespeed has been really helpful. From onboarding to growth of the account everything is taken care by the team personally. Special shoutout to Payal and Somaiya, they have been extremely helpful. Looking forward to continue working with them.

It helps solve our purpose of retention marketing and the support team is also quick to resolve our issues.

Bitespeed has been a reliable platform for managing our customer communication and engagement. The automation features are easy to use and have helped streamline our day to day workflows. The support team has been responsive and helpful whenever we needed assistance.

Highly satisfied with the services provided by Bitspeed.

BiteSpeed has been a great addition to our Shopify store. The platform makes WhatsApp marketing, customer engagement, and automation much easier to manage from one place. The campaigns are easy to set up, and the ability to engage with customers at different stages of the buying journey has been especially useful. The support team has also been responsive and helpful whenever we needed assistance. Overall, BiteSpeed is a reliable solution for Shopify brands looking to improve their WhatsApp marketing and customer engagement.

We are very happy with the service provided by BiteSpeed. The platform has been easy to use, reliable, and has helped us improve our customer communication and engagement. The support team has also been responsive and helpful whenever we needed assistance. Overall, we’ve had a great experience with BiteSpeed and would definitely recommend their services to other businesses looking for an effective customer engagement solution.

BiteSpeed is incredibly quick, easy to navigate, and offers one of the best services out there. The platform is intuitive and efficient, and the team is extremely supportive and responsive. Special thanks to Payal and Ojaas for always being so helpful and making the overall experience seamless!

Excellent App! All in one! Loving the App, it's been 1 year we're using it. Delivery Rate is high & Team is very supportive!

It has been just a short while since our brand on-boarded, but we're already starting to see great results. The team is incredibly hands-on with the various processes and helpful in solving our queries then and there. Thank you, Karen Rawlin Regards from team töhl

We’ve been using BiteSpeed for our D2C business, and it has been a really useful platform for us. What we like most is that we can manage multiple customer engagement activities in one place — from WhatsApp marketing and automated messages to AI calling and customer communication. We’ve tried using different platforms for these requirements, but managing multiple tools can become complicated. BiteSpeed has helped us bring many of these activities under one roof. Another big reason we’ve continued with BiteSpeed is our POC, Payal Ji. Whenever we face an issue..whether it’s related to campaigns, messaging, integrations, or any new requirement...she is always available to help. Even when something needs to be checked with the internal team, she follows up and makes sure we get a proper resolution. For a growing D2C brand, this kind of support makes a big difference. Having a platform is one thing, but having someone who actually takes ownership when there is a problem is equally important. A big thank you to Payal Ji for always supporting us and being there whenever we need help. We’re happy to continue our journey with BiteSpeed and look forward to exploring more of what the platform can offer as we grow.

So far, the experience with the team has been awesome. Their support, especially Payal, our account manager, has resolved our queries swiftly. Highly recommended app

We’ve had a seamless experience with Bitespeed so far. The platform offers a good range of features, and the integrations are easy to set up, use, and modify based on our requirements. The overall experience has been smooth, and whenever we’ve faced any issues or needed support, the team has been quick and responsive. Overall, it has been a reliable platform for managing our customer communication and journeys.

We’ve had a really good experience with BiteSpeed at Boldcare. It’s easy to use, makes WhatsApp campaigns and automation simple, and has helped us improve customer engagement and conversions. The support team is also quick and helpful. Overall, a reliable platform that we’d definitely recommend for WhatsApp marketing.

Excellent support in scaling the brand .

We’ve had a great experience using this app for managing WhatsApp customer communication and follow-ups. The app is easy to use, reliable, and has been helpful in streamlining our customer engagement. The overall functionality and support have been good, and we would definitely recommend it to other Shopify merchants looking for a WhatsApp communication solution.

BiteSpeed has been an absolute game-changer for our store's operations. It hasn't just boosted our marketing efforts; it completely streamlined and automated our support dashboard, making customer communication seamless and highly efficient. A massive shoutout to Payal—she was instrumental in setting up the entire workflow and patiently helped us through every single step of the onboarding process. Highly recommend this app to anyone looking to scale their marketing and customer support!

We’ve had a great experience with BiteSpeed. The tool has worked really well for us and has made our customer communication much more seamless. What we appreciate the most, though, is the team, they’ve always been super supportive, responsive, and cooperative whenever we’ve needed help. It’s been a pleasure working with them!

We’ve been using BiteSpeed for almost 2 years now and have been quite happy with how the platform has evolved over time. The team has always been very cooperative and supportive, especially Payal, our POC, who helped us set up and optimize our customer journeys. With their support, we’ve been able to achieve some strong numbers in retention marketing as well. Overall, a solid platform with a responsive team and a good understanding of D2C retention.

BiteSpeed has been a great partner for RENÉE Cosmetics. Their conversational commerce solutions have helped us build smarter customer journeys, improve engagement, and drive meaningful business impact.

BiteSpeed is a very useful platform for managing customer communication and automated journeys. The platform is easy to use, and setting up campaigns and workflows is quite smooth. The support team is also responsive and helpful. Overall, it has been a great experience working with BiteSpeed.

We’ve had a really good experience using BiteSpeed for our WhatsApp marketing. The platform is easy to use, effective for running campaigns, and has been helpful in improving our customer engagement. A special mention to **Cyrus, our Account Manager**, who has been very supportive and responsive throughout. He understands our requirements well and is always available to help whenever we need assistance. Overall, BiteSpeed is a great platform for WhatsApp marketing, and we’re happy with the support and service we’ve received.

This is a best app for automation whatsapp/sms/email broadcast and journeys. Has really helped us to keep existing customer purchasing automatically and AI caller is Gold-mine. I would say must try it.

Really happy with BiteSpeed! It’s easy to set up, works seamlessly with Shopify, and has made engaging with our customers much more effective.

Excellent WhatsApp marketing and customer support app! Really happy with the app so far. It’s very useful for recovering abandoned carts and connecting with customers directly through WhatsApp. The setup is easy, the features are helpful, and the support team has been responsive whenever we needed assistance. It has made our customer communication and follow-ups much easier. Definitely recommend this app to Shopify merchants looking to increase conversions through WhatsApp

Took a long time to drop this review in order to test as many services offered by them. Tried quite a few of them and they all seem promising. UI is easy to understand in most of the cases. Have also seen them roll out newer features and connect to discuss those. Must say the best thing about them is their team, what a lovely bunch of people to interact with – especially Payal helps drive the account in the most helpful way. Cool headed and helpful always. The response time is great (I hope it stays that way)

We got onboarded to bitespeed for our chatbots on both instagram and meta. The transistion of this was very clean and there was no issues. A great team if any help is required. They help instantly and resolve any issues in the fastest way possible. Taking about the app, its a very clean dashboard and the support inbox has added features compared to other integration tools. Special mention to Cyrus from the bitespeed team for this seamless transistion and helping us out on any issues that we faced.

Bitspeed's WhatsApp API and automation have been a total game-changer for our growing D2C brand! The team is super easy to work with, always available to answer our questions, and our account manager Payal even helped us develop innovative marketing strategies we never would've thought of.

BiteSpeed has been a great addition to our online platform and has helped us effectively acquire and engage new customers. The platform has been very useful in strengthening our online customer journey and driving conversions. The BiteSpeed team is extremely helpful, professional, and responsive. They are always willing to understand our requirements, provide guidance, and support us whenever we need assistance. It has been a great experience working with the team, and we truly appreciate their efforts and support. We look forward to continuing this association and achieving even better results together.

This app is a game-changer for managing customer interactions. The WhatsApp chat feature makes it super easy to assist customers in real time, improving engagement and conversions. Highly recommend it for businesses looking to enhance customer support and boost sales!

Absolutely love this app! It’s been a game-changer for our store. The WhatsApp integration works smoothly, making it super easy to recover abandoned carts and stay connected with customers in real-time. The bulk messaging feature saves a lot of time, and the review collection system has helped build strong social proof. Setup was quick, and the interface is very user-friendly. Support team is also responsive and helpful whenever needed. Highly recommended for any Shopify store looking to boost conversions and customer engagement!

We've been using Bitespeed for our WhatsApp management, and the experience so far has been excellent. From automating customer journeys to managing broadcasts, everything has been smooth and effective. The platform is user-friendly, reliable, and has really helped streamline our communication flow. A special shoutout to Divyam, Ojas & Harshwardhan from the team—he’s been incredibly helpful throughout, always responsive and proactive in resolving any issues or queries we’ve had. It’s rare to find such solid customer support, and that really sets Bitespeed apart. Highly recommended for any business looking to scale their WhatsApp engagement!

Didn't think of writing this review. But the sales team has literally ghosted me after selling the services, even though the flows are not working due to some backend issues at their end they are not willing to give refund and postpone onboarding which wasn't expected. We are in peak season and the support times are just terrible a simple reply takes 24 hrs from the support team.

Do not waste your money with BITESPEED. Their sales team will harass you every 3 to 4 hours, calling constantly and forcing you to buy their 3-month advanced plan. @Manav Waddy @Suhasini Vamapalli MAKE SURE YOU DO NOT GET TRAPPED BY THESE 2 PEOPLE; THEY WILL ONLY OVERCOMMIT. It's been a month now, and 1 month's money is wasted... The moment they receive your payment, they completely disappear.I have paid for a 3-month subscription, and now I am getting absolutely zero support. They have not been able to fix a single technical issue or concern. No one calls back, and no one cares. They are only active when they want your money. Worst experience ever.

The customer support team is terrible, and the product has too many bugs! The moment you pay for their '3-month subscription', you lose all the tech support from them. You keep struggling to reach the POCs, to get their tech glitches solved, but it keeps on stacking on a WhatsApp group with 40 other people, where no one cares to respond.

very disappointing 1st impression, I do not understand how they are so recommended when their own customer service in so poor.

Horrible Experience with the the platform! 25+ People act As POC and replies are so SLOW! I would really suggest go with smaller companies who have just started they'll give better services!

BiteSpeed consistently delivers a 10X+ ROI through their WhatsApp and SMS journeys. Their broadcasts and abandoned cart recovery messages drive exceptional returns, while order update messages have helped us automate order tracking for our customers. It has become a key channel for both driving revenue and improving post-purchase experience, at scale.

The product is good, helps with various features, the pricing can be a bit affordable , rest team is supportive and quick to resolve things

I had an excellent experience with Bitespeed! Their platform is incredibly intuitive and easy to use, making it simple to manage and scale our operations without any hassle. The features are thoughtfully designed and truly cater to business needs, saving both time and effort. What really stood out to me was their customer support—responsive, knowledgeable, and genuinely invested in helping us succeed. Any questions or issues we had were resolved quickly and efficiently. Overall, Bitespeed has been a game-changer for our workflow. Highly recommend it to anyone looking for a reliable and powerful solution!

I am in When you Going to be

Review from Team Bohairmia – BiteSpeed WhatsApp Marketing We’ve had an excellent experience using BiteSpeed for our WhatsApp marketing at Team Bohairmia. From day one, the platform has been intuitive, reliable, and incredibly effective in helping us connect with our customers in a more direct and meaningful way. What really stands out is how seamless it is to create campaigns, automate flows, and personalise messaging at scale. The engagement rates we’ve seen through WhatsApp have far exceeded traditional channels, and BiteSpeed has made it simple to track performance and continuously improve our approach. The customer support has also been outstanding — responsive, knowledgeable, and genuinely invested in helping us succeed. It feels like we’re working with a partner rather than just a service provider. Overall, BiteSpeed has become a key part of our marketing strategy, helping us drive stronger relationships, increase conversions, and deliver a better customer experience. We highly recommend it to any business looking to maximise the power of WhatsApp marketing. — Team Bohairmia

I have been using Bitespeed since November and they have helped me alot. The communication has always been fantastic and they have always guided me the right way. My ROAS is good and massively improved since switching. The onboarding was helpful and they set up all my flows, importing them from my original platform. They get back to me quickly and are always there to help when needed.

ABSOLUTE SCAM - KEEP AWAY. Whatever you do do not go with these. They will sign you up and then try to charge you more saying they need more money from you. I am a tiny shop. Also they hijack your Whatsapp number and ignore any messages to get the number off their system. BE WARNED ABSOLUTE SCAMMERS. I am reporting to Shopify to remove them.

We had a really great experience with Bitespeed, especially during the onboarding. Everything was smooth and easy to set up. Big thanks to Manav and Kaushambhi for being super helpful throughout they were always available and made the whole process hassle-free. The most surprising part was the AI voice calling, we got 12+ ROI and 11.11% conversion, which we honestly didn’t expect. We’ve tried a lot of different tools before, but never seen this kind of performance. The voice sounds very real, and it actually works. Definitely something we’ll keep using and recommending to other brands.

Had a very bad experience with them, On ther whatsapp group created by them, follow-up, they had more than 15 peopel and when in trouble, no one helped out. Great product, but bad support and team

Beware of these thieves! I had an absolutely terrible experience with BiteSpeed. They automatically debited money from my bank account without proper authorization, and when I reached out to them, they gave me nothing but false promises. They completely avoid taking responsibility for anything they claim they offer. Their "AI" services? Non-existent. I was sold on the idea of cutting-edge technology, but there was nothing delivered at all. I asked for a refund and, after months of follow-ups, they gave me a partial refund—hardly what I was promised. The whole process was frustrating, time-consuming, and they seem to have no interest in supporting their customers once they've signed you up. No one responds after the onboarding phase, and it's clear they just want your money. Save yourself the hassle and avoid these scammers at all costs!

HORRIBLE PEOPLE _ HORRIBLE PRODUCT! Thieves of the first order, take money money then misrepresent funds when you chase and chase and chase to take your own money back! BEWARE>>>>DO NOT WORK WITH THIS COMPANY!!!! I never give negative feedback ever....but these people have literally push me to the wall

Our onboarding experience with Bitespeed was genuinely smooth from start to finish. The platform is easy to navigate and brings customer communication and follow-ups together in a way that actually feels organized instead of overwhelming. The support during setup really stood out — things were explained clearly, questions were answered quickly, and we always felt guided rather than left to figure it out ourselves. Overall, a great experience and a tool that makes staying connected with customers much more manageable day to day.

Never use this app, and don’t be misled by the 5-star reviews. They ask for reviews while you’re still on the free trial and promise a lot of support and features. But once you actually start using the app, the experience goes downhill fast. Their customer support is extremely poor and unhelpful. The app itself is disappointing, but what’s worse is their billing and invoicing process. We recently received an email about a “pending invoice” for the trial period, even though we had already stopped using the app. We also had a deposit balance available on their dashboard, and we simply requested that it be adjusted in the final invoice. Instead of resolving it properly, they came back three months later with an invoice for the trial period and even marked invoices as paid incorrectly. After we raised the issue, they blamed it on “technical glitches.” Overall, very unreliable service and billing practices. I would not recommend this app to any serious business.

I was initially sceptical, but BiteSpeed kept offering to help without any pressure. After frustrations with other tools, I gave BiteSpeed a chance. Their team’s WhatsApp collaboration and support stood out. In just a few weeks, we saw a positive return, far better than with other tools we tried. We’ve now upgraded, thanks to Sharmi and the team. If you want to get more from your Shopify store, I’d definitely recommend BiteSpeed.

Great experience - would highly recommend. Special thanks to Aaryaman Kollara for smooth onboarding experience

TL;DR: Use any other tool that doesn't require manual intervention and has open documentation. UPDATE: From timely communication to radio silence and constant follow-ups. The team has turned into an absolute nightmare. Empty promises of providing documentation, to timely resolutions, no resolution of open issues, no userfriendly documentation/support to allow clients to DIY our own automations and flows. Bitespeed has turned into a bad decision almost immediately after the below review was left. 5 stars turned to 2 star. The team has been an absolute delight to work with. From helping setup the account, to finding ways to work with our custom applications and requirements to get the best out of the platform. Support is personal and professional with the Ayush, Manav, Aditya Ashutosh and the rest of the team finding ways to mitigate any breaks with the custom requirements and proactively suggesting fixes and automation scenarios that go beyond the standard platform support expectation. If you're evaluating multiple platforms, start with them and you'll likely end with them as well.

We stopped using Bitespeed within just 15 days due to terrible service and complete lack of communication. We opted for a higher-tier plan that included a dedicated account manager, but despite multiple follow-ups over more than 10 days, no account manager was ever assigned. This was clearly communicated to their team, and even our POC was aware of the issue. After informing them multiple times that we had stopped using the product, we are still receiving invoices every month. On top of that, different people from their team keep calling, and every time we have to explain the same story again—yet no action is taken. There is no ownership, no coordination between teams, and no respect for customers’ time or money. This has been one of the worst SaaS experiences we’ve had. Would strongly advise businesses to think twice before opting for Bitespeed, especially their higher plans.

Hello Team Bitespeed, I own a perfume brand and applied for a demo three times but received no response. I also installed the Shopify app, but no onboarding call was scheduled. I tried calling the support numbers (switched off) and contacted chat support, which redirected me to WhatsApp, but there was still no response. Kindly look into this and let me know the next steps at the earliest. Regards, Chirag Adonn

The Bitespeed team is genuinely helpful and easy to work with. They listen carefully, explain things clearly, and guide you step by step without rushing. Support is detailed and practical, which makes implementation smooth even if you’re not very technical. Solid experience overall.

Bitespeed Review: Extremely Disappointing Experience. I should have searched on Google "Bitespeed reviews" "Bitespeed complaints" We had a very poor experience working with Bitespeed and would strongly advise others to be cautious. At the time of onboarding, Bitespeed agreed to a platform fee of ₹13,000 per month. However, they signed us up with an automatic e-mandate without clearly explaining the deductions. From the beginning, execution was a problem. They committed to enabling a basic auto-reply chatbot within a day or two, but even after struggling with them for over two months, they failed to deliver this very basic setup. Due to their inability to complete the agreed work, we decided not to continue. Despite this, they deducted ₹26,000 for October and another ₹20,000 for November, which is far higher than the communicated amount. Ironically, even after deducting this money, their team kept reaching out to us claiming there were unpaid dues. When we escalated the issue, we were told that the previous dues were “waived off” and that if we gave them another chance, they would complete the pending work. We agreed in good faith, only to later realize that the funds had already been deducted through the e-mandate. There was no actual waiver. We repeatedly followed up with Prachi, Vidya, and Manav, but received no real support. Calls were not answered, responses were delayed or absent, and excuses like unavailability or sickness were common. Their consistent stance has been that no wrong deduction was made, which is simply not true based on the agreed terms and actual deductions. In total, ₹46,000 was deducted over two months instead of the ₹26,000 that was discussed and later agreed to be waived due to their non-performance. Even after nearly four months, the chatbot is still not active, deadlines were missed repeatedly, and we are still struggling for a refund. This experience shows poor communication, missed commitments, lack of accountability, and unethical billing practices. We regret choosing Bitespeed and would not recommend them based on our experience.

Bitespeed has been a great addition to our marketing stack. The platform is extremely easy to use, with a clean and intuitive interface, exactly what you need when things are moving fast. We were especially impressed by their newly introduced AI calling feature. As early adopters, we’ve already seen strong conversion results. Further Support/ Onboarding team deserves a special mention, quick, responsive, and genuinely invested in helping you set things up the right way. A special shoutout to Kaushambhi, who has been an incredible onboarding manager and made the entire process seamless. Overall, we’re very happy with Bitespeed and would highly recommend it to fast-growing brands.

We received a prompt resolution from the team. Really appreciate the great support and quick assistance from Harshvardhan and the team. Thank you!

Bitespeed is great! It’s very simple to use, you could learn most things in a few hours. The team is great, Eshanshi and Manav are super duper helpful and very patient.

We have been using Bitespeed for a while now, and our experience has been consistently excellent. Their broadcasts and automated journeys help us re-engage customers effectively and have contributed to strong revenue growth for our brand. A special appreciation to Eshanshi, who has been extremely supportive throughout — from creating the right flows to optimizing our campaigns. Her guidance has made the entire process smooth and result-driven. If you’re looking for a platform that truly helps in reactivation and customer engagement, Bitespeed is definitely worth choosing.

The best application so far for WhatsApp marketing and AI calling. Been with them since a month only and it's been a delight working with them specially with our Account manager Ms. Eshanshi Tyagi for her support throughout from onboarding to revenue generation, without a doubt the best provider in the industry.

great usecase , was helped by eshanshi very professionaly

The app is good and has been performing well for us, the support is very prompt which makes it easier whenever there's a problem.

Bitespeed has been a wonderful addition to our store. The dashboard is clean, easy to understand, and makes daily tasks simple. The team is quick, responsive, and genuinely supportive. Managing our WhatsApp and email marketing has become smooth and hassle-free with their tools. Highly recommend Bitespeed to any brand looking to elevate their customer communication on WhatsApp — it truly makes staying connected easier and more impactful.