Biogents Webshop For Researchers

*Great support despite some missing features* We have been using BSS B2B Quotes actively in our Shopify set-up and especially want to highlight the support team — it is truly outstanding. No matter what time we contact the live chat, we receive a response almost immediately. The support staff is always friendly, knowledgeable, solution-oriented, and genuinely committed to helping. We work with many Shopify apps and therefore have a lot of experience with different support teams, but BSS support is definitely among the best we have ever experienced. The app itself works well and offers several useful features. One thing we especially appreciate is the ability to add custom fields, such as VAT numbers or internal PO numbers for customers, which is very helpful for B2B processes. That said, there is still room for improvement regarding analytics and workflow functionality for our specific needs. For example, it would be very useful to have: * a clearer list view of all quotes * visibility of the quote value directly in the overview * a history showing when a quote was sent to the customer * better reporting and analytics features overall. Additionally, it would be much more convenient if customers could convert quotes into orders themselves. Currently, this has to be done manually in the backend, which creates additional email communication and extra work. Despite these points, we are overall very satisfied — mainly because of the exceptional support. It is rare to find such a responsive and dedicated support team. Main support agents were Lux and Sammy. But also Hugo, Emma, Jeff, and Dylan.

App has not been working for a couple of weeks. It's not loading, thus I cannot see our data/customers/quote requests, and customers cannot submit a quote request. Of course I have contacted the support via e-mail and via contact form (two weeks ago!) and - NOTHING! No reaction at all. This is the worst customer service I've ever seen! Hey team, completely understand the frustration. For full transparency, when we bought this app, the previous owner locked us out of many support platforms, and critical app functionality necessary to operate day to day maintanence. Which is why your support tickets went unanswered. We've since recovered everything, fixed the platform, and made improvements that mean outages like that one can't happen ever again. I'd like to offer you something an offer on whichever plan you're on. Email me directly at support@skylitech.com and I'll set it up personally.

The Sufio customer support - especially Michal - is awesome! Really fast and always very friendly. Thanks for your help, Michal :-) In our shop in the US I use it for the invoices and credit notes, which works perfectly. In our other two shops within the EU, I need it for our B2B business (tax exemption). Great tool!