Sufio: Invoices You Can Trust
by Sufio
View in Shopify App Store ↗Reviews (467)
Wirklich Top-Service, muss ich echt herausstreichen. Hatte eine Spezialanpassung angefragt, damit die Rechnungen perfekt passen. Wurde umgesetzt mit Freundlichkeit und Kompetenz. Große Empfehlung. Sind sehr happy.
Easy to set up and support team is very helpful, they helped me set up everything I was unsure of. Highly recommend!
Die App funktioniert einwandfrei in Verbindung mit Shopify. Für uns war auch wichtig das selbst 3 Steuersätze dargestellt werden können, auch dies klappt perfekt. Der Support antwortet schnell und effizient.
Le service client est à l'écoute et très réactif pour trouver une solution à notre problématique. Je suis ravie et je recommande l'application. Merci Lewis !
Best support 5 stars for Veronica
Developer reply ·
Thank you for the 5 stars! We’re so glad Veronika could help and make your experience with Sufio a great one. We’ll be sure to share your kind words with her!
Very easy to use and the support staff is very helpful and fast
Developer reply ·
We really appreciate your review! We’re happy to know Sufio has been easy to work with and that our team has been there when you needed a hand.
Absolutely the best service they provide, every possible glitch gets solved. Thank you Lewis!
Sufio is a great tool and with great support team. Djimi was very helpful.
Developer reply ·
Thank you for your kind words! We’re really happy to hear you’ve had a great experience with Sufio and our support team. We’ll make sure to pass your feedback on to Djimi — he’ll be glad to know his help was appreciated!
han sido mi verdadera salvación. He pasado muchisimo tiempo perdido buscando alternativas para hacer mi facturación, que era algo compleja en españa. Pero su equipo ha preparado flujos customizados para mi y me han ahorrado decenas de horas semanales de trabajo. Mil gracias!
Developer reply ·
¡Muchísimas gracias por compartir tu experiencia! Nos alegra muchísimo saber que Sufio y nuestro equipo han podido ayudarte a simplificar un proceso de facturación tan complejo y, sobre todo, ahorrarte tantas horas de trabajo cada semana. Ha sido un placer preparar esos flujos personalizados para adaptarlos a las necesidades de tu negocio en España. ¡Gracias de nuevo por confiar en Sufio y por tus palabras tan amables!
Developer reply ·
Thank you for the 5 stars! We really appreciate your support.
Developer reply ·
We really appreciate the 5 stars! Thanks for being part of Sufio.
Guter Support, schnell und freundlich Umsetzung. Rechnungsstellung funktioniert gut. Einfach Einrichtung. CSV Export möglich. Wir sind sehr zufrieden
Developer reply ·
Vielen Dank für das tolle Feedback! Es freut uns sehr, dass sowohl die Einrichtung als auch die Rechnungsstellung und der CSV-Export für Sie gut funktionieren. Besonders schön zu hören, dass Sie auch mit unserem Support zufrieden sind!
Amazing customer service! Thank you to Valery and all the team for helping me with my requests.
Developer reply ·
Thank you for your kind review. We appreciate that you took the time to let us know how we're doing! :)
Excellent support! Sebastian was incredibly helpful, responsive and solved my custom invoice request very quickly. It’s rare to receive such fast and friendly support. Thank you!
Installed the app today and the experience and support by Sebastian has been great. I recommend the app.
Developer reply ·
What a great way to start with Sufio! We’re happy to hear Sebastian helped make your setup a smooth one. Thanks for recommending us!
Great app!
Developer reply ·
Thank you for your review! We’re so glad to hear you’re enjoying Sufio and truly appreciate your support.
We have been a happy user of Sufio for many years BUT BEWARE if you export and collect prepaid duty at checkout they cannot show duty as a separate line on the invoice, but do include it in the total. It has meant we need to find another invoicing app that can handle this. updated to **** as support did come back with an unsupported fix which will do for now, many thanks
Developer reply ·
Thank you for your many years with Sufio and for updating your review. We’re sorry this limitation caused disruption to your invoicing workflow, but we’re glad our support team was able to find a workaround that helps for now. We truly appreciate your patience, understanding, and continued support.
Can't edit invoice templates for different countries haha
Developer reply ·
Hi there, While Sufio doesn’t support completely separate invoice templates for each country, invoice content can be customised based on the customer’s country and other conditions. For your store, our team has worked with you to implement the country-specific setup you needed, including reverse-charge wording for EU customers outside Germany, billing address adjustments, and HS code display. We’re glad we were able to get these requirements resolved and that you later confirmed everything was working as expected.
Developer reply ·
Thank you for your 5-star review! ⭐ We appreciate your support.
Developer reply ·
Thank you for the 5 stars! ⭐ We're happy to have you with us and truly appreciate your support.
Great app with top-class support. The team went above and beyond to understand our use case and ensure everything worked exactly as we needed. Special thanks to Sebastian, our customer support advisor, for being so accommodating and helpful throughout. Highly recommended!
Developer reply ·
Thank you for your kind review and recommendation! We’re very pleased to hear that Sufio met your needs and that our team was able to support your specific setup. We’ll be sure to pass your feedback on to Sebastian. He’ll be happy to know his help was appreciated.
$7 starter plan not possible not an option once installed, credit notes only in profesional plan. Still founding out how to cancel and remove this app.
Developer reply ·
Thanks for the feedback. The $7 Starter plan is listed on the plan selection screen in your Sufio account, below the larger plans. A full breakdown of which features sit on which plan, credit notes included, is on our pricing page at sufio.com/shopify/pricing, as well as inside your Sufio account. We'd have been glad to walk you through any of this had you reached out. Happy to point you to the right plan, or to help you cancel cleanly if Sufio isn't the right fit for your store. Either way, drop us a line at support@sufio.com and we'll take care of any additional questions you might have.
I was able to setup the whole invoicing, template, credit notes and automatic emailing in just about 30 minutes. I was quite stressed about on how to actually integrate an automatic invoicing solution to our Shopify store but Sufio provided the exact solution I needed! And just the day after, I jumped on a call with an expert from their team to make sure everything was set up correctly and make some small changes. It has been so simple! Thank you
Developer reply ·
Thank you so much for sharing your experience with us! 🌟 We're so glad to hear that setting up Sufio was smooth and straightforward, and that we could help make the invoicing process feel easier from the start. Thank you again for your lovely feedback and for choosing Sufio. We truly appreciate your support!
De app doet wat het moet doen. De klantenservice is fantastisch. Je krijgt erg veel technische ondersteuning. Doe zo verder zou ik zeggen!
Developer reply ·
Hartelijk dank voor uw mooie review! We zijn blij dat de app doet wat u nodig heeft en dat u tevreden bent over onze klantenservice en technische ondersteuning. Bedankt voor uw vertrouwen. We blijven ons best doen!
Developer reply ·
Thank you so much for the 5-star review! We appreciate your support and are happy to have you with us.
Very good customer support
Developer reply ·
Thank you for your kind feedback! We’re really happy to hear that you had a great experience with our support team.
Einfache Erstellung von Rechnungen, gutes Optik, aber Textänderungen in den Kundenbriefen und Gutschriften erfordern sofort ein Upgrade auf ein für kleine Firmen sehr teures upgrade. Kundenservice ist super.
Developer reply ·
Vielen Dank für Ihre Bewertung und Ihr Feedback! Es freut uns sehr zu hören, dass Sie die Rechnungserstellung mit Sufio als einfach empfinden und mit der Optik der Dokumente sowie unserem Kundenservice zufrieden sind. Wir verstehen natürlich auch Ihren Hinweis zu den Textänderungen in Kundenbriefen und Gutschriften. Einige erweiterte Anpassungsmöglichkeiten sind je nach Funktionsumfang in höheren Plänen enthalten, da sie zusätzliche Flexibilität und individuellere Anpassungen ermöglichen. Ihr Feedback dazu wissen wir sehr zu schätzen und nehmen es gerne mit auf. Vielen Dank nochmals, dass Sie sich die Zeit genommen haben, Ihre Erfahrung mit uns zu teilen!
Outstanding app and world-class support! We are a premium organic food brand from Germany and needed our invoices and delivery notes to be 100% compliant with German trade laws while keeping a highly compact, sustainable, single-page layout. Sebastian from the Sufio support team went above and beyond to help us implement a custom three-column footer and adjust the padding and margins. The support was incredibly fast, friendly, and precise. Highly recommended for any professional Shopify store! Five stars well deserved.
Developer reply ·
Thank you so much for such a thoughtful review. We’re really happy to hear that Sufio could help you create invoice and delivery note templates that fit the needs of your business in Germany. Getting the details right matters, especially when documents need to be both practical and compliant, so it’s great to know the final layout works well for your store. Sebastian will really appreciate your kind words. We’re glad he could help with the custom footer and layout adjustments, and that the process felt smooth and supportive. Thank you again for recommending Sufio, we truly appreciate it!
Easy to use and the team were very helpful in getting our invoice template set up with a few small customisations. Always responsive to emails and very happy with the app overall.
Developer reply ·
Thank you for the great feedback! We’re glad Sufio has been easy to use and that our team could help tailor your invoice template to your needs. We really appreciate your support and are happy to hear you’re enjoying the app!
We’ve been using this app for years now on two of our Shopify stores. The support is excellent and prompt, making it a valuable tool for our business. I recommend this to anyone who needs a good invoice app.
Developer reply ·
We really appreciate your loyalty over the years! It’s great to hear that Sufio has been useful across both of your Shopify stores and that our team has provided the prompt support you need. Thank you for recommending us 🙌
We had a very positive experience with Sufio and their support team. We had an urgent issue related to a custom development topic on our invoices, and the team reacted immediately. The matter was solved within less than two hours, which honestly surprised us in a very positive way. The support was fast, professional, solution-oriented and extremely helpful throughout the entire process. Especially for businesses with more individual or complex invoicing requirements, this level of responsiveness is incredibly valuable. Very impressed by the service and support quality.
Developer reply ·
We truly appreciate this feedback! 💛 It’s great to hear that your urgent invoice-related request was handled quickly and smoothly. Our team is always happy to help with more specific invoicing workflows, so we’re delighted the experience left such a positive impression.
Sufio has been an incredible application. The customer service is outstanding, and a special mention to Lewis, who has kindly helped us build workflows that have greatly streamlined our processes and added real efficiency. His support has made the experience with the platform even better!
Developer reply ·
Thank you for such a wonderful review! We’re delighted to hear that Sufio has become a valuable part of your workflow and that our support helped make things smoother and more efficient. Lewis will really appreciate the special mention. Thanks again for sharing your experience, we’re so glad to have you with us!
The team is great at Sufio. They're always there to help when we have an issue and resolve them in a timely manner. Sufio works great at automatically producing custom invoices for our customers.
Developer reply ·
Thanks so much for sharing your feedback! We’re happy to hear that Sufio is working well for creating custom invoices automatically, and that our team has been able to help whenever an issue came up.
Clean layout, easy to use & amazing support team, who can resolved issues on my behalf, without having to do a deep dive calls. Special thanks to Sebastian for his support.
Developer reply ·
Thank you for the lovely review! We’re happy to hear you find Sufio clean and easy to use, and that our support team could resolve issues on your behalf. Sebastian will really appreciate the special mention!
A very professional and user-friendly app that perfectly meets business tax needs. The features are convenient and efficient, making tax management much easier. The customer support team is also highly professional, responsive, and helpful. Highly recommended!
Developer reply ·
Thanks so much for sharing your experience! We’re really happy to know that Sufio has been easy to use and helpful for managing your business tax requirements. We also truly appreciate your kind words about our support team. Thanks again for recommending us!
Very good app to help with invoice generation. Plenty of customization options, fair pricing and friendly and competent customer support from Sebastian when anything doesn't work perfectly. Will definitely stay!
Developer reply ·
Thank you so much for your kind review! We’re very happy to hear that Sufio is helping with your invoice generation and that you’re enjoying the customisation options. Sebastian will be delighted to know his support was helpful. We truly appreciate your trust and are glad to have you with us!
Onmisbaar in onze huidige setup. Ook heel snelle en correct werkende helpdesk. Een aanrader!
Developer reply ·
Wat een geweldige review, bedankt! Goed om te lezen dat zowel de setup als onze support aan de verwachtingen voldoen. We staan altijd voor jullie klaar!
Great app and excellent support. The team helped us customize invoice templates exactly to our needs and guided us clearly through the setup. Everything works smoothly now. Highly recommended!
Developer reply ·
Thank you so much for your kind review! We’re delighted to hear everything is running smoothly and that our team could help tailor the setup to your needs. Thanks for the recommendation 💛
Support is so efficient and so fast. Keep on the good work awesome product
Developer reply ·
Thank you for your great feedback! We’re really happy to hear our support has been fast and efficient, and that you’re enjoying the product. We truly appreciate it!
Very quick response, even quicker help, and the employee was very polite and helpful. I recommend Sufio and send my best regards to Lewis.
Developer reply ·
Thank you so much! We’re glad you had a great experience with our support, Lewis will love hearing this. We really appreciate your recommendation!
A very handy app with great customization options and excellent support. I’m very happy with the responsive and helpful support by Sebastian and Djimi.
Developer reply ·
Thanks a lot for the review! 💛 Happy to hear you’re enjoying the app. Sebastian and Djimi will love the shoutout!
Great service. Sebastian was very helpful with a small formatting issue we were having with our invoices and the team got it resolved quickly.
Developer reply ·
Thank you very much! Indeed, customization is something we take pride in and we always encourage our users to reach out and discuss their needs with us. Whether it's from the frontend or backend, we will always try to find a way to make it work :)
While many features of this app are effective, the Peppol integration is currently impractical. Specifically, the inability to pull VAT numbers directly from the order page makes generating Peppol-compliant e-invoices nearly impossible. Since compliance requires the invoice to originate from a webshop order, the current workflow is highly inconvenient and results in a high failure rate that is only discovered after the fact.
Developer reply ·
Thank you for taking the time to share this. We're genuinely sorry the Peppol workflow has let you down. You've pointed at something real, though the underlying constraint sits with Shopify's API: the VAT number captured in your Shopify admin isn't exposed in any API data, which is why no third-party app, Sufio included, can see it, sync it, or display it on an invoice. We're acutely aware of this limitation because we take compliance seriously. Sufio has actually offered ways around it from the very beginning of the app, to make sure we offer compliant-ready invoices. Capturing, validating, storing and displaying VAT numbers automatically is a feature offered well before Shopify introduced their own solution. Depending on how your store is set up, there's a good chance we can materially reduce the failure rate you're describing. I personally reviewed our conversations and didn't see you reaching out to us directly to address this. I'd love to walk through your specific setup with you—could you drop me a line at support@sufio.com? Happy to dig in. (Djimi, Head of Support)
Réponse rapide et efficace, personnel fort agréable!
Developer reply ·
Un grand merci pour votre avis ! :) Nous sommes heureux que notre service et notre équipe vous aient donné entière satisfaction.
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Developer reply ·
Thank you so much! 🙌 We really appreciate your support. Glad to hear you’re enjoying Sufio!
If you’re looking for a legitimate app to support your bookkeeping, Sufio is the one you should use. We tried several apps that only offered basic features. While those apps were essentially just PDF generators, Sufio is a comprehensive system that provides complete invoices and credit notes with all the required information. In addition, they offer extensive and fast support. We have submitted dozens of requests and questions, and all of them were handled to our satisfaction by Djimi. Big thanks to you Djimi. It’s true that the subscription costs may seem high at first, but this is actually quite reasonable when you consider the functionality, support, and wide range of features compared to competitors.
Developer reply ·
Thank you so much for your thoughtful and detailed review! We’re really happy to hear that Sufio is making a real difference for your bookkeeping and that you see the value beyond just basic PDF generation. A big thank you as well for the kind words about our support. Djimi will be especially glad to hear this! We truly appreciate your perspective on pricing as well. We always strive to deliver a solution that balances powerful features, reliability, and dedicated support. Thanks again, and if you ever need anything, we’re always here to help!
I gave it a try and in 2 minutes I realised this is what I needed all along. It's super clean and just does the job you expect it to. No complicated processes or anything, just cleanly handles the invoicing!
Developer reply ·
Thank you so much for your review! We’re really happy to hear it was a great fit right from the start and that everything works just as expected.
Amazing solutions. Fast customer service. Developper team also is doing magic and up for any challenge.
Developer reply ·
Thank you for the amazing feedback! We’re thrilled to hear you’re happy with both the app and our team. We’ll keep doing our magic to support you.
Application simple, efficace et support très réactif. Pour l'instant ca remplit mes attentes !
Developer reply ·
Merci beaucoup pour votre retour ! Nous sommes ravis d’apprendre que l’application répond à vos attentes et que notre support a été réactif. Notre équipe reste bien sûr à votre disposition si vous avez besoin de quoi que ce soit !
Easy to use, for a small business like me its very sufficient.
Been using this app daily and we love it and our customers love it too. Their support is incredibly helpful, and lightning fast. Highly Recommend.
Developer reply ·
Thank you so much for the kind words. We’re thrilled to hear both you and your customers are loving the app, and our team is always here if you need anything!
The first set up was very easy. Afterwards I needed some help. It was great service with rest of the integration of the app in our store. They reply and help is very quickly. We have a couple of request for some changes, and they will look into this for us. Very happy with that it will be taken into consideration for developing our wishes.
Developer reply ·
We’re so glad the setup was smooth and that our team could support you quickly. Thanks for your kind words and for sharing your ideas, we’re excited to keep improving the app with your feedback!
Never had such a quick and solving support centre before. Great service and great working app for our shopify shop. Thanks Lewis!
Developer reply ·
Thanks so much for the kind words. We’re thrilled to hear the app is working well for your shop, and Lewis will be happy to know he made a difference!
Application très bien faite et support de premier plan, parfait pour notre activité.
Developer reply ·
Merci beaucoup pour votre avis ! Nous sommes ravis que Sufio corresponde parfaitement à votre activité et que vous appréciiez à la fois la qualité de l’application et l’accompagnement de notre équipe.
Sufio covers perfectly our needs : custom flows, custom design, multi-language. Support team is also very reactive with always good advices.
Developer reply ·
Thank you so much for your wonderful feedback! We’re thrilled to hear that Sufio is a great fit for your needs. We are always here if you’d like to fine-tune or expand your setup even further!
We use Sufio for Dog with a Mission and it integrates perfectly with Shopify. It keeps our administration clean and handles our invoices automatically. What I really appreciate is their support team. They are incredibly responsive and helpful. For example, I needed a "Pay Now" button added to my invoice layout to make it easier for our B2B customers to pay, and they fixed it for me immediately. They patiently answered all my questions to get everything set up correctly. Great app if you want your invoicing to run smoothly with a helpful team behind it!
Developer reply ·
Thank you so much for your wonderful review! We’re delighted that Sufio integrates perfectly with your Shopify store and keeps your invoicing running smoothly. We truly appreciate your support and are always here if you need anything!
Very customizable app, and the team is very responsive!
Developer reply ·
Thank you so much for your review! We’re delighted to hear you’re enjoying the flexibility of the app and that our team has been responsive when you needed us. We truly appreciate your support and are always here to help!
Great app, works fine and intuitive. Did a great job to comply with new Belgian rules regarding Peppol. Also great support within 24h!
Developer reply ·
Thank you so much for your review! We’re glad to hear you find the app intuitive and running smoothly. It’s especially great to know our Peppol compliance for the new Belgian requirements has been helpful for your business. And of course, we’re happy our support team could assist you quickly. If you ever need anything else, we’re here for you!
We zijn heel tevreden over de customer support van Sufio. Het team reageert snel en denkt actief mee in oplossingen. Ze hebben ons inmiddels al meerdere keren uitstekend geholpen met custom aanpassingen.
Developer reply ·
Hartelijk dank voor uw mooie review! Wat fijn om te horen dat u zo tevreden bent over onze customer support. Ons team doet altijd zijn best om snel te reageren en actief mee te denken over de beste oplossingen — geweldig dat de custom aanpassingen zo goed hebben geholpen. We waarderen uw vertrouwen enorm!
Sufio est fiable, facile à utiliser et fait gagner un réel temps au quotidien.
Developer reply ·
Merci beaucoup pour votre avis ! Nous sommes ravis que Sufio soit fiable, facile à utiliser et qu’il vous fasse gagner un temps précieux au quotidien.
Developer reply ·
Thank you for your 5-star review!
If you have any problems, the team will fix it in no time. Great customer service
Developer reply ·
Thank you so much for the kind words! We’re really happy to hear you’ve had a great experience with our support team. If you ever need anything at all, we’re just a message away.
Sufio has been a great help in setting up my accounting workflows. I can download invoices for all my sales and import them into my accounting software. I also have beautiful invoices to share with clients who request them. Thank you!
Developer reply ·
Thank you so much for your thoughtful review! We’re delighted to hear that Sufio is helping streamline your accounting workflows and making it easy to export invoices into your accounting software. If you ever need help optimizing your setup further, we’re always here. Thanks again for your support!
La personnalisation du flow est très puissante dans la version premium
Developer reply ·
Merci beaucoup pour votre avis ! N’hésitez pas à nous contacter si vous souhaitez aller encore plus loin dans la configuration — notre équipe est toujours là pour vous aider
Lewis from Sufio, was very helpful by helping me to set up payment receipts ! Great experience, Thank you Lewis.
Developer reply ·
Thank you for sharing your experience! We’re so glad to hear Lewis was able to help you. If there’s ever anything else we can help with, we’re always here for you.
The best app for automatic invoices to be sent once a customer has purchased, the layout and design is fully customizable and very easy to use. The app support is fantastic, they have been so helpful when needing some customization! Highly recommend.
Developer reply ·
Thank you so much for the amazing review! We’re delighted to hear that automatic invoices are running smoothly for you and that you’re enjoying the flexibility of the layout and design. And a big thank you for the kind words about our support team — helping with customizations is one of our favorite things to do! We truly appreciate the recommendation and are always here if you need anything!
Great app, great people. easy to install. document templates are great customization options are plenty. Adding some custom text to documents is super simple if you know a bit of HTML. Support is fast and to the point. Special thanks to Djimi and Olivia for helping us setup some custom logic to process our documents.
Developer reply ·
Thank you so much for the fantastic review! We’re thrilled to hear that you found the app easy to install and that the document templates and customization options are working well for you. We truly appreciate your support and look forward to continuing to work with you!
Great solution to go around the basic missing feature of shopify to send an invoice automatically to our customers.... Sufio has always answered very fast if we had problems configuring the invoice part. Very happy with this app.
Developer reply ·
Thank you so much for your kind words! We’re really glad Sufio is helping you bridge that gap and automate your invoicing smoothly. If you ever need anything else or want to explore more features, we’re always here to help.
We have been using Sufio for over two years, and for most of that time the invoice and credit export functionality worked smoothly. Recently, we began experiencing significant delays, with CSV export emails taking hours to arrive. Since then, Sufio has incorporated a new mechanism that has noticeably improved the process. Exports are now arriving much more promptly, and this has made a meaningful difference in keeping our workflow running efficiently. We appreciate the improvements and the continued support, as reliable performance is crucial for businesses like ours that depend on these functions every day.
Developer reply ·
Thank you for your thoughtful feedback and for using Sufio for over two years; we really appreciate your trust! You’re absolutely right about the recent export delays; however, we’ve been working hard on a complete overhaul of the system to make it faster and more reliable. The new version has gone live a few days ago, so you should already notice some massive improvements. Thanks again for your patience while we made these updates! Should you need further help, let us know—we're just a message away.
Excellent team! Every time we need a custom solution, they are always there to help. They respond quickly, answer all of our questions, and go above and beyond to support our business needs. We are very happy with the application; it is reliable, easy to use, and the customer service is outstanding. Highly recommended!
Developer reply ·
Thank you so much for your thoughtful review! :) We're so glad to hear you've had a great experience with Sufio. Our team is always here to ensure you get the support and flexibility you need. We truly appreciate your recommendation and look forward to continuing to support your business!
Great! App if you're looking for invoicing system and their support team are very cooperative
Developer reply ·
Thank you for your review! 🙌 We’re really glad Sufio is working well for your invoicing and that our support team has been able to help you out. Anytime you need a hand, just drop us a message.
We’ve been using Sufio for our Shopify store INSELWiNKEL (based on Spiekeroog Island, Germany) and couldn’t be happier. The team handled an individual request — adding a simple SEPA payment QR code for our invoices — within just one day. Fast, professional, and solution-oriented support. Exactly how great service should be. Highly recommended!
Developer reply ·
Thank you so much for sharing your experience! It’s great to hear that the SEPA QR code was implemented quickly and fits your needs. Fast, tailored solutions are exactly what we strive for, so your feedback means a lot to us. :)
Support is always there to help!
Developer reply ·
Thanks for taking a moment to leave us a review! 💛 We’re happy to hear you can always rely on our support when you need it. We’re just a message away whenever something comes up.
The Sufio team is an exceptional bunch! Every question or task I had they were fast to respond and delivered every time! Thank you to Lewis for always helping out! I highly recommend Sufio to any business!
Developer reply ·
Wow, thank you for such a fantastic review! 🤩 We’re thrilled to hear our team has been fast and reliable for you, and we’ll be sure to pass your kind words on to Lewis — he’ll be very happy to hear this. Thank you for recommending Sufio and for choosing us to support your business!
I was stuck with a few things that needed to be tweaked to my processes. The email support from Olivia was outstanding. Thank you Olivia and Sufio
Developer reply ·
Thank you for the lovely feedback! We’re delighted Olivia could help you fine-tune your processes ... she’ll be very happy to hear this. If you ever want to adjust anything further, we’ll be glad to assist.
Wir sind überracht mit der schnelle reaktion und die Kompetenz des Supportes. Nur zu empfehlen.
Developer reply ·
Vielen lieben Dank für Ihr tolles Feedback! 🙏 Es freut uns sehr zu hören, dass Sie mit der schnellen Reaktion und der Kompetenz unseres Supports zufrieden sind. Wenn Sie weitere Fragen oder Wünsche haben, melden Sie sich jederzeit gerne bei uns.
Je n'ai jamais vu un service client aussi réactif et efficace. J'ai collaboré avec Olivia qui a fait son possible pour répondre à mes demandes qui étaient assez élaborées et problématiques. Je recommande vivement
Developer reply ·
Merci beaucoup pour votre message ! Nous sommes ravis d’apprendre que vous êtes satisfait de notre service et du soutien d’Olivia. Votre retour nous fait vraiment plaisir et nous motive à continuer à offrir la meilleure expérience possible.
Professional, reliable, and incredibly easy to use. Sufio makes invoicing effortless and on-brand, and I especially value the localization in multiple EU languages—it makes everything feel seamless and tailored to my business. A truly outstanding app that delivers exactly what it promises.
Developer reply ·
Thank you so much for your wonderful feedback! It means a lot to us to know we’re delivering on our promise and making a real difference for your team.
Developer reply ·
Thanks so much for the 5 stars! We’re happy to know you’re enjoying Sufio.
App used to work perfectly fine, but since today we get the error that we have reached our limit even though we should have 45 invoices left according to the app. Support has not responded within 6 hours, the only work around is to upgrade and pay more.... Quite disappointing experience
Developer reply ·
Thank you for your feedback and we're really sorry for the frustration this has caused; especially when you just needed to get a couple of invoices out quickly. To clarify what happened: Your plan includes 50 invoices per month, and you’re absolutely right that the app showed you have 45 invoices left. However, the invoices you were trying to create are for orders from previous months (where your account already generated invoices for thousands of orders between April and July). Once the monthly limit was exceeded in those past months, the system can’t retroactively create new invoices for that period on the same plan; even though your current month still has allowance left. I completely agree this can feel confusing from inside the app, and we’re already looking at how we can make these limits clearer so it doesn’t feel like you’re being blocked unfairly or pushed to upgrade. We’ve reached out to you by email with a proposal to temporarily increase your invoice limit at no extra cost, so you can issue the two invoices you mentioned without needing to upgrade your plan. If you reply to that message, we’ll be happy to sort this out for you right away and make sure everything is working as you need. Thanks again for sharing your experience; it helps us improve both the app and our communication. 🙏
Great application and even greater support. These people really provide an answer not just a reply. Highly recommended
Developer reply ·
Thank you for the awesome review! We’re so glad to hear that both our app and support team hit the mark.
Sufio solves all our complex invoicing needs. We had an extremely tight deadline to solve UK vat invoicing issues, and Lewis was very quick to understand our needs and delivered a custom solution in no time, so we made our deadline. Could not be more happy with a Shopify app than what I got with Sufio. Highly Highly recommend getting this if you have complex or even simple invoicing needs.
Developer reply ·
Thank you so much for your detailed and thoughtful review! We’ll definitely pass your appreciation on to Lewis — he’ll be thrilled to hear it. :)
Great app—works perfectly and does exactly what it promises. The support team is fast, friendly, and very helpful. Highly recommend!
Developer reply ·
Thank you for the great review! We’re happy to hear that Sufio works exactly as promised for you and that our support team has been fast, friendly and helpful. Your recommendation really means a lot to us. 🙌
Great app, Fast support and really good features. Highly recommend
Developer reply ·
Thanks for the great review! We’re thrilled you enjoy the features and our fast support.
Developer reply ·
Thanks so much for the 5 stars! We’re happy to know you’re enjoying Sufio.
This app is very good. The team is very helpfull, and also very fast!
Developer reply ·
Thank you for your review! We appreciate your kind words. If there’s anything more we can do to improve your setup, just let us know.
Excellent customer service and a wide range of custom invoice templates to suit EU tax systems.
Developer reply ·
Thank you for your kind words! We’re delighted you’re enjoying our customer service and that the invoice templates are working well with EU tax requirements. If you ever need further customisation or changes, please don’t hesitate to let us know.
I am not only extremely satisfied with the app itself but also with the outstanding support team behind it — especially our account manager, Lewis!! These are people who genuinely treat your problems as their own and go above and beyond to resolve issues and provide assistance. Their dedication and service truly deserve respect and recognition. It is a great feeling to work with a team we can genuinely count on.
Developer reply ·
Thank you so much for this amazing review! 💛 We’re especially happy to hear that you feel genuinely supported by our team. We do our best to treat our customers’ problems as our own, so it’s wonderful to see that come through in your experience. It’s a pleasure working with you, and we’re proud to be the team you can count on.
Does exactly what it is supposed to do. Fast. Clean, good looking invoices.
Developer reply ·
Thank you for your review! We’re glad to hear Sufio does exactly what you need and that you’re happy with the speed and look of your invoices. If you ever want to explore more features or customizations, we’re here to help.
Very helpful customer service and good solution for our three different B2B stores!
Developer reply ·
Thanks a lot for the great review! We’re so glad to hear that Sufio is helping you manage your B2B stores and that our team could support you along the way.