BrickShell Cases
United States
Reviews (4)
App is incredibly buggy and their support teams are misleading as is their options for how discounts are calculated. The "minimum cart value" redemption is reviewing the total for the specific discounted item in the cart, instead of the value of the ENTIRE cart as is logical. So if you want to allow a customer to redeem a free item, but only if their cart value is over a certain threshold, it calculates the threshold based on the total value for of the free item sku in the cart. What's worse is they promised a fix for weeks and then decided they didn't want to fix it.
Fantastic app with all the bells and whistles you could want (maybe some you didn’t even know you wanted ;) ). Best part is the support. We had a few configuration issues and the support went above and beyond to get it fixed in a timely manner. Nothing is as important in an app than support.
Developer reply ·
Thank you so much for the great review! We’re thrilled to hear you’re happy with both the features and our support team. Always here to help!
Your pricing model is insane. $70 for multi box shipment, and you STILL charge per label for bring my own carrier? The integration still failed as well. I tried to close my account that was created 30 minutes ago and got a message about "outstanding balance". I never shipped anything, just started the "free trial", what balance??
Developer reply ·
Thank you for your feedback. We're sorry to hear that we couldn’t meet your expectations on this occasion. Our Support Team have tried reaching out to you via email but haven't heard back yet. Please reach out to us so our team can look into this for you as a matter of priority.
This does not work on new shopify it seems.
Developer reply ·
Hi there, This is Jonas from BSS Commerce. We are so sorry for the inconvenience that you were facing with our app. In fact, our app can work with all themes. However, there are quite many themes on the market at the moment and with many customized theme, we will need to setup manually. This might be your case and that's why it wasn't working properly yet. OR you might haven't enabled embed app within your theme yet then the app wasn't working properly either. If you can give us another chance by reinstalling the app, we will for sure prioritize your case and help you with all the setup to revise your experience with us. In case you change your mind, don't hesitate to contact us via our Live Chat, at our email support-sbc@bsscommerce.com or WhatsApp +84 98 760 2961 / +84 86 201 4916 and our agents will be there!
