ShipEZ‑ Shipping Rates & Rules
by Smartive · launched
View in Shopify App Store ↗Reviews (36)
No support response, no one to book, no one to email, tried changing plan and it didn't work
Developer reply ·
Hello Nordic Chems, Thank you so much for taking the time to share your feedback — it truly means a lot to us, even when it's difficult to hear. We are sincerely sorry for the experience you had. You deserved prompt, helpful support, and we fell short of that. Please know that your feedback is not taken lightly — it helps us grow and do better. We really value you as a merchant and we would love the chance to make things right. Please don't hesitate to reach out to us directly at sales@smartive.io — we will make sure your case is handled with full attention and care. Thank you again for giving us the opportunity to improve. We hope to hear from you soon!
We have been trying to reach out to them; however, no one has replied to our emails. We are just wondering if the company is still active, as it is also not possible to book a “Schedule a Call” appointment through their website.
Developer reply ·
Hello Tokyobike オンラインストア , and thank you for flagging this — we're truly sorry for the trouble reaching us. We recently had a technical issue with our chat box and our "Schedule a Call" booking, which is why your messages didn't get through. We're fixing both now. We are very much active and ready to help. For now, please email us directly at contact@smartive.io or sales@smartive.io and we'll prioritize your case right away. We'd genuinely appreciate the chance to make this right.
We've been unable to reach anyone at Smartive about set-up. We've tried emailing contact@smartive.io and using the chat but have struggled to get any assistance. 5-Star reviews seem fake.
Developer reply ·
Hello Paragon Company Store and thank you so much for reaching out — we're truly sorry for the frustration this has caused. This is absolutely not the experience we want for you. We recently ran into a technical issue with our chat and booking, and our email replies have been slower than they should be, which made us much harder to reach. We're working hard to fix both. Since contact@smartive.io didn't get through, we'd love for you to email us at sales@smartive.io — a member of our team will personally reach out and walk you through your set-up, step by step. We can assure you our reviews come from real merchants, and we completely understand the doubt when you haven't been able to reach us. We'd be so grateful for the chance to turn this around for you.
Developer reply ·
Thank you so much for the 5-star rating! We really appreciate your support.
The app is great and fits our business requirements perfectly. It calculates shipping costs very quickly. Also, the technical support is excellent—very helpful and prompt.
Developer reply ·
Thank you so much for your wonderful review! We’re glad to hear the app fits your business needs and that the rate calculation works quickly for you. We truly appreciate your feedback, and we’re always here to help whenever you need support.
This app changes the entire shopping experience. Brian, my man to solve all these crazy problems. I subscribe to this app forever as long as my store exists.
Developer reply ·
Thank you so much for your amazing review! We truly appreciate your support. I’m very happy to hear that the app has helped your business, and I’m always here if you need any assistance.
The service is awesome and the support is very helpful.
Developer reply ·
Thank you very much for your kind words! We’re glad the app is helping your store, and we truly appreciate your trust and support. If you ever need anything, feel free to reach out anytime.
Smart-Shipping-Rates has been a huge help for our store. The setup was straightforward, and the app handles even the more complex shipping scenarios without any issues. I really like how flexible the rate rules are — it lets us create shipping options that match our actual operations instead of being stuck with Shopify’s limitations. The calculated rates are accurate, fast, and show up cleanly at checkout, which gives customers a smoother experience. Support is also responsive and helpful whenever we have questions. Overall, it’s a solid app that delivers exactly what it promises. Highly recommended!
Developer reply ·
Thank you so much for your great review. We’re really glad to hear that the setup was smooth and that the app is handling your complex shipping scenarios well. It’s great to know the flexible rate rules are helping you match your real operations. We also appreciate your feedback on the speed and accuracy of the calculated rates. If you ever need help or want to refine your setup further, we’re always here to support you. Thanks again for recommending our app.
Fantastic support and an outstanding app. Brian assisted me throughout the setup process and took the time to explain everything in a clear and simple way.
Developer reply ·
Thank you for the great feedback! I’m glad I could help with the setup. If you need anything else, I’m always here to support you.
We have implemented Shipez in our store in Mexico and, more recently, in our store in Argentina, and the experience has been excellent in both cases. The platform works efficiently, adapts to our logistics needs, and has significantly improved our shipping process. The technical support deserves special recognition: always attentive, fast, and with the same quality of service both in Mexico and Argentina. Thanks to their guidance, the implementation was smooth and any necessary adjustments were resolved without complications. We highly recommend Shipez for its functionality, reliability, and excellent customer service.
Developer reply ·
Thank you so much for your great feedback! We’re very happy to hear that ShipEZ works well for both your Mexico and Argentina stores. Thanks for trusting our platform and if you ever need support, we’re always here to help!
ShipEZ app works great! Brian helped us set up our custom shipping scenarios. Now the shipping is working as expected.
Developer reply ·
Thank you for the great feedback! Glad to hear everything is working as expected. Let us know if you need any further support.
Excellent app and outstanding team. We have used it for 4.5 months to present accurate DHL shipping rates in new markets—without a direct DHL contract and while staying on a standard Shopify plan. The app handles our 10 shipping zones reliably. Setup effort and ongoing costs are reasonable, even for smaller businesses, which opens real opportunities for international sales. Support has been exceptional: we received prompt help with configuration, including on a Sunday. Special thanks to Brian and Hana for going above and beyond. Highly recommended for merchants expanding into new countries with zone-based pricing.
Developer reply ·
Thank you so much for your kind words and thoughtful feedback! We’re thrilled to hear that ShipEZ has supported your international growth effectively. It’s been a pleasure working with you, and we truly appreciate your recognition of our team. If you ever need further assistance, we’re always here to help!
Atención al cliente de 10. Contacto vía chat súper rápido y efectivo. App muy recomendable.
Developer reply ·
Thank you so much for your kind words! We’re glad to hear the support team was helpful and the app meets your expectations. Let us know if you ever need anything!
Fantastic app with all the bells and whistles you could want (maybe some you didn’t even know you wanted ;) ). Best part is the support. We had a few configuration issues and the support went above and beyond to get it fixed in a timely manner. Nothing is as important in an app than support.
Developer reply ·
Thank you so much for the great review! We’re thrilled to hear you’re happy with both the features and our support team. Always here to help!
Brian helps upload the postcode csv file and it works as expected.
Developer reply ·
Thanks for the update! Glad to hear the CSV upload is working as expected. Let us know if you need any further support.
Very helpful and fast responding customer service, almost unlimited rule options, very happy customer!
Developer reply ·
Thank you so much for your kind words! We’re thrilled to hear you’re enjoying ShipEZ. If you ever need anything, we’re here to help!
Highly recommended app — it works flawlessly and the technical support is 10/10. The Smartive team guided us through the entire integration and setup process in Shopify, step by step. They always responded very quickly, and their work was impeccable. Definitely a reliable solution with a great team behind it.
Developer reply ·
Thank you so much for your kind words and recommendation! We’re truly glad to hear that the app is working flawlessly for you and that our support met your expectations. It was a pleasure working with you during the integration process, and we’re always here if you need any further assistance. Your trust means a lot to the entire Smartive team!
Very complex app but with huge potential. Support always responsive and kind.
Developer reply ·
Thank you for your kind words! We’re glad you find our support responsive, and we’ll continue working hard to make the app even better for you.
Fantastic app and fantastic customer service. Signed up today and had a great session with Brian who helped me with every question I had with setting up a rule for an item I was having an issue with. You won't be disappointed.
Developer reply ·
Thank you so much for your kind words! 😊 I’m happy I could help you set up the rule successfully. If you need any further assistance, feel free to reach out anytime, we’re always here to help!
I’m really impressed with the support team for this app. Their response time is incredibly fast—almost every time I reach out, I get a reply within 10 minutes or less. It feels like they’re always ready and eager to help. What’s even better is that they fully understand my needs and deliver exactly what I’m looking for without any hassle. One of the key features I wanted was the ability to set different shipping fees for each product, and the app supports this perfectly. Thanks to this functionality, I can customize shipping costs easily according to each product’s requirements, which has been a huge benefit for managing my store efficiently.
Developer reply ·
Thank you so much for your kind words! I’m glad to hear our fast response time and the shipping fee customization feature have been so helpful for your store. We always strive to understand and deliver exactly what our customers need, and your feedback means a lot to us.
I am new to e-commerce and needed a shipping app that could handle multiple flat rates for freight as well as multiple rates per order. The ShipEZ app does all of this. You can get by with the starter plan for multiple rates though to have multiple rates per order, that requires the next plan up. I was having trouble understanding how to load the rates as I am very inexperienced and contacted the app company in chat. To my surprise I got a real person, and I think it’s the owner. He was extremely knowledgeable and helpful and literally loaded 96 rates for me! And it’s all working great. You don’t see service like this much and it makes a big difference for someone like me. I can’t thank ShipEZ enough and wholeheartedly recommend them as your shipping app of choice. Thanks again ShipEZ. Your efforts matter.
Developer reply ·
Thank you so much for your kind words and thoughtful feedback! We’re truly glad to hear ShipEZ has been helpful for your store and that our support made a difference. It means a lot to us, and we’re always here if you need anything. Thanks again for choosing ShipEZ!
Brian was nothing short of amazing. He was able to guide me through issues, take over when things got too technical and even make custom changes based on my needs. This is one of the best services I have received, and I truly appreciate all the time Brian and the team spent on ensuring this app does exactly what we needed. Highly recommended.
Developer reply ·
Thank you so much for your kind words and recommendation. It was a pleasure working with you, and I’m glad we could tailor the app to meet your needs.
This app is amazing. It's easy to set up, allows text translations, and even supports different currencies. But my favorite feature is the support! They reply really fast and have been very helpful. Definitely a 10-star app that has made our life so much easier
Developer reply ·
Thank you so much for your kind words! We truly appreciate your support and are always here if you need anything. 💛
Highly recommend this app! The set up and integration was very easy. We have numerous shipping profiles based on various conditions including cart, customer, product and delivery zones and with ShipEZ we have finally found an app we can use that addresses all of the conditions we need. We also have a subscription app active on our store and whilst it wasn't clear at the start if this app was compatible, it has integrated seamlessly with our subscriptions app. We did have one small issue with a new shipping profile we introduced but the responsiveness and support was second to none and the issue was resolved quickly. Thanks Brian, your super speedy support is amazing!
Developer reply ·
Thank you so much for the fantastic review and recommendation! We’re thrilled to hear that ShipEZ has been able to meet all your complex shipping needs, and that the integration with your subscription app went smoothly. It was a pleasure assisting you, and I’m glad we could resolve the issue quickly. Your feedback truly means a lot to us and helps motivate our team to keep delivering the best possible support and features. If you ever need anything else, don’t hesitate to reach out. Thanks again!
Excellent and Intelligent Plugin! The consultant helped me set up all the rules I needed, and everything runs smoothly without any issues. The plugin is incredibly smart and user-friendly, making automation effortless. Plus, the pricing is very reasonable for the value it delivers. Highly recommended!
Developer reply ·
Thank you so much for your kind words! We’re thrilled to hear that you’re enjoying the plugin and that everything is running smoothly. It was our pleasure to assist you with the setup, and we’re always here if you need anything else. Your recommendation means a lot to us!
This App is great & offers lots of flexibility. We have a fairly complex setup and on speaking with the support, we were quickly set up and ready to build our shipping rates. The customer support really was second to none - fantastic service.
Developer reply ·
Thank you so much for your kind words! We’re glad the app is meeting your needs and that our support could help you get set up quickly. We’re always here if you need anything!
Great support! Helped me set everything up how I wanted it, thank you so much!
Developer reply ·
Thank you so much for your kind words! 🙏 We’re really glad we could help set everything up just the way you wanted. If you need anything else, we’re always here to support you!
This is by far one of the most streamlined and user-friendly shipping rates and rules apps available on the Shopify App Store. The customer support provided by the development team has been exceptional—they were incredibly helpful during the setup process and quick to respond to any questions I had. It's clear they are committed to continuous improvement, regularly seeking feedback to enhance the app's functionality. Their dedication to long-term support gives me confidence in relying on this tool. The ability to precisely manage our shipping rules ensures we're charging accurate rates, avoiding losses, and providing fair shipping costs to our customers. Brian has provided outstanding support in helping me get everything up and running. His expertise and willingness to assist have been truly impressive. I'm incredibly grateful for all his help—thank you, Brian!
Developer reply ·
Thank you so much for your thoughtful and generous review! We’re truly grateful for your kind words and thrilled to hear that our app has been helpful for managing your shipping rules with precision. At Smartive, we’re always striving to make the experience as intuitive and effective as possible, and your feedback motivates us to keep improving. It’s been a pleasure assisting you, and I’m very happy to know that the support was valuable. If there’s anything else you need in the future whether it’s a new feature, configuration help, or just a question, please don’t hesitate to reach out. Thanks again for your trust and support!
The app is easy to use and the developers were very responsive and patient in helping to solve the problems I was having. Recommended!
Developer reply ·
Thank you for taking the time to leave such a thoughtful review! We’re really glad to hear that the app has been working well for you and that our team could support you effectively. Your feedback motivates us to keep improving don’t hesitate to reach out if there’s anything more we can do for you!
This app is very comprehensive for setting up shipping rates for your website. Beyond what the app can offer, customer service is truly exceptional. We highly recommend getting this app.
Developer reply ·
Thank you so much for your kind words and recommendation! We’re thrilled to hear that our app and support team have been helpful for your business. If you ever need any assistance or have suggestions for improvement, please don’t hesitate to reach out. We’re always here to help!
挺好用，设置简单
Developer reply ·
Please allow us to reply in English. Thank you so much for your kind review! We're glad to hear that you found the app easy to use and the setup straightforward. If you ever have any questions or suggestions, feel free to reach out — we're always here to help!
Very helpful support and integrates the shipping rates we want on our store :)
Developer reply ·
Thank you for your kind words! We’re glad to hear that our support was helpful and that the app integrates the shipping rates just as you need. If you ever have any questions or need further assistance, feel free to reach out. We’re always here to help! 😊
Absolutely amazing customer response and support. We have unique and complex business rules that involve third-party apps for product options that generate products dynamically with multiple shipping profiles by product type. The live chat/customer support was super responsive, and they have gone above and beyond with implementing custom functions to support our business (and others in the process) so new product data can sync for calculated rates. They also went into their app and set up test scenarios for the unique business rules we have in place so we could see how it needed to be set up since it is not a typical use case shown in the documentation (quantity-based by profile/zone, but also flat cost per item after a threshold). I can't recommend them highly enough!
Developer reply ·
Thank you so much for your kind words and detailed feedback! We’re thrilled to hear that our app and support team were able to meet your complex business needs. Our goal is always to provide flexible solutions, and we’re glad we could implement the necessary customizations to support your unique shipping setup. It was our pleasure to assist you, from live chat support to setting up test scenarios for your specific use case. We truly appreciate your trust in our app, and if you ever need further assistance or enhancements, we’re always here to help. Thanks again for your recommendation!
Great easy to use app. Customer service is also very quickly, friendly and professional. If you need to create custom shipping rates based on different conditions, this is the app to choose.
Developer reply ·
Thank you so much for your kind words and positive feedback! We’re thrilled to hear that you find our app easy to use and that our customer service has met your expectations. Providing flexible and reliable shipping solutions is our top priority, and your support means a lot to us. If you ever need any assistance or have more ideas to share, feel free to reach out. Thanks once again for choosing our app!
Outstanding functionality and exceptional customer service! While Shopify’s shipping options offer a decent baseline, they lack the customizability that most businesses need. I’ve tried every single shipping app available, and this one is BY FAR the best. Shipping isn’t a one-size-fits-all solution, and this app gives you the tools needed to achieve anything. I HIGHLY RECOMMEND!!!!!!
Developer reply ·
Thank you so much for your amazing feedback! 🎉 We’re thrilled to hear that our app has been able to provide the flexibility and customization your business needs. Shipping can be complex, and our goal is to make it as seamless and efficient as possible for every store. If you ever need any assistance or have feature suggestions, feel free to reach out—we’re always here to help! 🚀🚀
