MiMi's HandCrafted Gifts
United States
Reviews (2)
I'm writing to express my disappointment regarding our scheduled onboarding meeting. While I appreciated the detailed responses to my initial questions and was looking forward to getting started with Inkybay, the experience with our scheduled call was far from satisfactory. I stayed up until 9:30 PM PDT for our meeting and waited for ten minutes, but no one joined, and I was kicked out. This lack of punctuality has significantly impacted my initial impression of Inkybay. Given this experience, I'm finding it difficult to fully trust the assurances provided in your previous email. Reliable onboarding and support are crucial for my small business, and this no-show has raised serious concerns. When I initially spoke to customer support, I was offered a plan fo $19.99 only to be charged $49.99. Be careful. They will scam you out of your money. Now I have to fight with my bank and Shopify to get my money back. I will never use this app again. FRAUDS!!!
I've had limited experience with your app so unfortunately, I can't make provide a proper review. All I can say is that I can't use your app until I become a member until I explore your store for an unspecified amount of doing but I can't really explore because I can't use any features until I become a member which is odd and kinda off putting.
Developer reply ·
Dear MiMi's HandCrafted Gifts store admin, This is Sunny from the GV Gift Card Team. First of all, I sincerely apologize for any inconvenience caused. What you described is definitely not the experience we want our users to have, and I completely understand why it felt off-putting if you were unable to explore the app features properly before getting started. We would really appreciate the opportunity to investigate this issue further and help you have a smoother experience with the app. Could you please reinstall the app on your store so our team can check and verify the issue from our side? Once the app is reinstalled, we’ll review everything carefully and assist you as quickly as possible. Please let me know once the app has been reinstalled, and I’ll personally follow up with you right away. Warm regards, Sunny GV gift card team