← Apps

Inkybay ‑ Product Personalizer

by ParseLab, LLC · launched

View in Shopify App Store ↗

Reviews (166)

★★★★★
Shopify

I have been very satisfied with InkyBay. I have needed assistance a few times with the initial setup and troubleshooting, and every time the support team has been incredibly fast, friendly, and knowledgeable. The app works very well and offers a wide range of features. In my opinion, the value for money is excellent, and I highly recommend InkyBay to anyone looking for a product personalization solution for their Shopify store.Olen ollut erittäin tyytyväinen InkyBayhin. Olen tarvinnut muutaman kerran apua käyttöönotossa ja erilaisten ongelmien ratkaisemisessa, ja asiakaspalvelu on ollut joka kerta erittäin nopeaa, ystävällistä ja asiantuntevaa. Sovellus toimii hyvin ja tarjoaa paljon ominaisuuksia. Mielestäni hinta–laatusuhde on erinomainen, ja voin suositella InkyBayta lämpimästi kaikille, jotka tarvitsevat tuotteiden personointiratkaisun Shopify-verkkokauppaan.

Developer reply ·

We truly appreciate you taking the time to share your experience. It’s inspiring to know that you’ve found InkyBay to be a valuable solution for your custom business. Not only for the product customization feature & overall app performance, but also for the positive experience you've had with our support team whenever you've needed it. Thank you for staying with us and for your continued trust.

Björnskog · 4 months using the app
★★★★★
Shopify

This app does everything and makes setting up my store so easy. The issues I have come across have been resolved in the first chat. I would recommend inkybay to anyone. It is well worth the subscription.

Developer reply ·

Thank you so much for your kind words! We are glad to hear our product personalizer was helpful and made your product customization journey and store setup easier. Our proactive support team is always ready to assist you from the very first chat. Your recommendation means a lot to us. For any further assistance, please reach out. And keep exploring more of our personalization features as you continue growing your custom business with InkyBay.

C4 Design Studio · 6 days using the app
★★★★★
Shopify

★★★★★
Shopify

An sich kein schlechter Konfigurator aber es gibt sehr häufig Probleme mit den Download Dateien der erstellten Designs. Für eine professionelle Verwendung sehr sehr aufwändig da man immer mit dem Support Kontakt aufnehmen muss. Der reagiert zwar schnell aber man muss immer warten und das ist dann eben für eine regelmäßige Nutzung mit einigen Bestellungen am Tag sehr nervig. Für jemanden der nahezu keine Bestellungen hat mag es gut sein.

Developer reply ·

Thanks for sharing your experience with us. We agree that it’s inconvenient to go back and forth with the support team for design file downloads. Even though we respond very quickly, you are right to be frustrated. However, our print-ready files are usually downloaded quickly, and it takes a maximum of 10-15 minutes if customer-uploaded files are too large or have complex designs. During this time, a processing notification is shown so you know the file is being prepared. Since our print-ready files contain all sorts of order information and come out as production-ready files for every printing type, it takes some time for the server to process it all. Also, if you find the wait unusually long, you can request to reprocess the order file right from the dashboard. That said, we are truly sorry about your experience. Although this time is needed to prepare large and complex files properly, we understand how frustrating the wait can be during busy production hours, so faster large-file processing remains a key focus for us. We truly appreciate your feedback, and we are constantly improving our product personalizer to provide you with the best experience. We really hope you will consider exploring our product configurator again as we continue making the app smoother and more reliable.

TDM.jetzt · About 1 year using the app
★★★★★
Shopify

I swear if you can avoid this app, do so. This is a real review. I run a high paced print shop and their app was only fine for single orders. Not high volume. As soon as the file was too large or complicated or any file a customer uploaded that was actually of good quality, their app wouldnt allow me to download on the backend. Then i have to wait 24 hours for them to email me the files (when i can reach out to the customer faster and get it printed). Customers can upload their images, but they dont allow you to download it on the backend. So you are basically paying InkyBay for nothing. Then they pretend like the issue doesnt exist, even though I have brought it up nearly every day for 2 months. They say "it looks good on my end" when its not their end im worried about. I need it on my computer not theirs. I finally decided today to cancel it. I have used this service with nothing but headaches and fear if it will work today or not. And thats not something worth paying for. LISTEN FOLKS THERE ARE BETTER MORE RELIABLE CHEAPER SERVICES OUT THERE. DONT TRUST THIS ONE. IF YOU DO, YOU WILL SEE WHAT IM TALKING ABOUT AND REMEMBER I WARNED YOU.

Developer reply ·

We understand that managing a fast-paced print shop is not easy, and it requires speed and reliability. However, we would like to address that InkyBay generates print-ready files in SVG, JPG, PNG, PDF and EPS formats, containing all order details and customer-uploaded images to help automate the production. These files are usually processed quickly, but large or complex files can take a maximum of 10-15 minutes, during which a processing notification is shown. During this time, files provided by customers are converted into a vector format and prepared to be suitable for any type of printer, so our server takes some time. While this processing helps ensure the files are ready for production, we understand your frustration. This is why we’re actively working to make large and complex file processing faster and smoother We truly appreciate your feedback, and we are working diligently to make our product configurator smoother and more reliable.

Amess Creative · 6 months using the app
★★★★★
Shopify

De nombreux problème remontées de la part de mes clients. Les produits ne s'ajoute pas aux panier, mais malheureusement les techniciens ne trouve pas le problème. Je dois donc tout refaire et trouver une autre application

Developer reply ·

We appreciate you taking the time to share your experience with us. We understand how frustrating it must have been for your customers to face such an issue and how disruptive this was for your business. In some cases, a buggy or improperly coded theme can interfere with app features. Issues can also occur when the setup is incomplete, such as when the app embed is not enabled, or when another app with similar functionality creates a conflict. Either way, our support team can manually review the store setup, identify the issue, and help resolve it. We regularly assist merchants with these types of configuration and compatibility concerns at no extra cost. InkyBay also comes with a 21-day free trial so you can fully test this product customization software for your print shop. If setup takes longer than expected, we can also help extend the trial when needed. However, we truly appreciate your feedback, and we are sorry the experience was not smoother. We hope you might give InkyBay another try and let our team help you get everything set up properly.

FLOCAGE ELITE · About 1 year using the app
★★★★★
Shopify

Quick and helpful support!

VastroPrint · About 2 months using the app
★★★★★
Shopify

This app is great. It's very flexible with many awesome features to run a custom print shop. Very user friendly. It's a lot of backend work. the support is awesome and very responsive. Any little idea I think of while editing they can try to add or implement to the store. They send helpful videos to show me how to make the necessary adjustments if its simple tasks but when I ask for something bigger like building a seperate clipart page that takes my customer directly to the designer they can do the work for me instead of me tring to code and write a new page. The support is speedy and any out of the box idea can be explored with this app.

Developer reply ·

Thank you so much for such detailed feedback. It’s great to hear that our product customizer is flexible and user-friendly; this is exactly why we work relentlessly. Our support team is ready to answer all your queries. Please feel free to reach out for further assistance and enjoy exploring more of the app!

June's Tees & Things - Custom Printing · Over 2 years using the app
★★★★★
Shopify

Noah and his friends very polite and helpfull Thank you for everyhing

Developer reply ·

Thank you, T-shirt Center, for your kind words. Our dedicated support team is always ready to help you. We truly appreciate you taking the time to share your experience with us. Please feel free to reach out to our product personalizer team for any future assistance.

tshirtcenter · About 2 years using the app
★★★★★
Shopify

Developer reply ·

Thank you so much for your kind remarks! We heartily appreciate your support and love to hear more about your experience. For any questions or suggestions about our customization features & functions, please reach out to us. We're always here to listen and assist you.

MIXORUS · About 5 hours using the app
★★★★★
Shopify

Developer reply ·

We are delighted to see our Product personalization app being helpful to you. Your reviews truly motivated us to work diligently and improve constantly. For any queries, please reach out to us; we are always prepared to assist you.

The Label · 3 months using the app
★★★★★
Shopify

The app can be a little challenging to figure out but with the right customer support (specifically Anthony), it becomes much easier to understand and use for your exact needs.

Developer reply ·

We’re pleased to hear that our support team has been helpful. Since we have packed our Product Designer with vast features for your convenience, it can sometimes be a little challenging to grasp. However, we are always here to attend to all your queries. Please contact us if you encounter any further difficulties.

GAF HUB · 2 days using the app
★★★★★
Shopify

The app is very good, I'm sure I'm only using a small portion of it's capabilities at the moment. The customer support team is very helpful.

Developer reply ·

Thank you for this thoughtful feedback! It is a great pleasure to hear that the product customizer app and our support team could be helpful to you. If you are looking to explore more of the app, we would be really happy to help you with that. Please contact us if you have any further queries.

Custom Design Prints · Almost 4 years using the app
★★★★★
Shopify

Customer Support is live 24/7, and the people who assist me on there is very patient and helps me every step of the way.

Developer reply ·

Thanks a lot for your kind words. We are pleased to hear your positive experience with us. Such words keep us moving forward and stay on track! For any further queries or assistance, please reach out to us. We are available around the clock to help you.

Prinkgo · About 18 hours using the app
★★★★★
Shopify

I'll be honest with you. I think this is the best customer service I've ever had. Noah and Rayne solved everything quickly and incredibly effectively. It's a pleasure to work with a company like this. I can't recommend them highly enough. Thank you very much!

Developer reply ·

Thank you so much! It’s great to hear you had such a positive experience with our support and that everything was sorted out quickly and just how you needed it. Your feedback really means a lot to us, it keeps us motivated to keep doing our best. If there’s anything else you need, just let us know. We are always here to help.

Winkula · 2 days using the app
★★★★★
Shopify

I'm writing to express my disappointment regarding our scheduled onboarding meeting. While I appreciated the detailed responses to my initial questions and was looking forward to getting started with Inkybay, the experience with our scheduled call was far from satisfactory. I stayed up until 9:30 PM PDT for our meeting and waited for ten minutes, but no one joined, and I was kicked out. This lack of punctuality has significantly impacted my initial impression of Inkybay. Given this experience, I'm finding it difficult to fully trust the assurances provided in your previous email. Reliable onboarding and support are crucial for my small business, and this no-show has raised serious concerns. When I initially spoke to customer support, I was offered a plan fo $19.99 only to be charged $49.99. Be careful. They will scam you out of your money. Now I have to fight with my bank and Shopify to get my money back. I will never use this app again. FRAUDS!!!

MiMi's HandCrafted Gifts · 22 days using the app
★★★★★
Shopify

The level of support I've received in this trial period has been phenomenal. Each person is responsive and helpful. I'm very happy with the app so far and I expect that will continue.

Buttonworks.com · 14 days using the app
★★★★★
Shopify

awseome customer service , very helpful and app works great , you will be happy with the app and the customer service.

iwearmylogo.com · 2 months using the app
★★★★★
Shopify

As a brand new user, trying InkyBay, the service level has been top notch on both of my questions.

Developer reply ·

We truly appreciate you sharing your experience! We're really glad we could help you get started. If you ever need any help, please reach out to us. We’d be happy to help!

MemorialButtonsFast.com · About 20 hours using the app
★★★★★
Shopify

great tool for apparel customization

Developer reply ·

We really appreciate your feedback. Great to know our product customizer tool is working well for your apparel customization. Being able to make custom changes easily really helps. If you ever need help, just let us know. We are here to support you!

Bham Stamped Custom Prints · 3 months using the app
★★★★★
Shopify

The Inkybay team has been incredibly friendly and highly professional. Every time I faced an issue, they were quick to help and provide support. The app works great, and the best part is that it’s highly customizable to suit your specific needs. I would especially like to thank Ryan, Orrel, Noah, Hendrix, Anthony, Jeff, and the entire Inkybay team for their outstanding service!

Developer reply ·

Thanks so much for your kind remarks about our product customizer app and your appreciation for our team. We're glad knowing that our app with product configurator greatly benefitted you with all that amazing customization features. It is satisfying for us to know that our support team could guide solutions to you with professionalism. From the entire team of InkyBay, thanks again for your recognition and we sincerely appreciate it. If you need any further assistance at any point of your InkyBay journey, we're functional around the clock to help you.

Coastal Cowboys · About 1 month using the app
★★★★★
Shopify

10/10 Recommend for all custom printing businesses! The support for all problems is insane. The will make custom video to explain in great detail solutions to all your problems. Don't become scared of the prices. When you factor usability, customer services and speed this is a super cheap alternative allowing your business to scale!

Developer reply ·

Thanks for the 10/10 recommendation and your detailed remarks about our Product Personalizer app. We're delighted about your feedback. This, for surely will motivate us in developing more unique ecommerce solutions to easify your shopify business. We believe not only the products should be personalized but also the support to you should also be personalized according to issues faced. Feel free to reach out to us whenever you feel the need, our live support team is always online to help you with any concern regarding the app and it's usage.

SOYT Printing Company · 7 days using the app
★★★★★
Shopify

Amazing help support. They really help very quickly and solved my requests. Thank you Anthony.

Developer reply ·

Thanks you for your kind remark about our live chat support, it is delighting to know that Anthony could solve your requests faster. Your feedback helps us to reevaluate our commitment and efforts made for innovative ecommerce solutions. So, if you face any further concerns about our product personalizer app - InkyBay, feel free to contact us in the live chat.

mypressy · About 16 hours using the app
★★★★★
Shopify

First time user but, with some help of Noah, which made some changes it works perfectly. for our store, still in free trial mode but, it is looking good and the support is very quick

Developer reply ·

Thanks for your kind feedback regarding our Shopify product customizer app. We're glad knowing that you got the right support for your best InkyBay experience from Noah, and we believe we're going miles together. Moreover, our support team is always online to guide you, so don't hesitate to reach out to us through live chat.

De Kleren · 12 days using the app
★★★★★
Shopify

this app works great for customized products, and the customer service is so fast and good

Developer reply ·

Thanks so much for your kind remarks, we are beyond thrilled to know that you find InkyBay apps useful for your stores customized products. This is also satisfying to know that you find the customer service fast and well capable to solve your issues. Our support team is active all around the clock so whenever you face any issue feel free to reach us through live chat, email, or schedule a live meeting.

SpacyGas · Over 2 years using the app
★★★★★
Shopify

Great App with great , greater Customize Service. They solve nearly every Problem. So i really recommend this app.

Developer reply ·

Thank you for your kind remarks, we are delighted knowing that you found each InkyBay feature impactful to your business. It is also pleasing to know that the robust customization option we developed could solve your issues and our customer support could help you with solutions needed. Our support team is active around the clock, so when you face any further issue, be reluctant that when you reach them, they will help you solving that.

Navigi · 5 months using the app
★★★★★
Shopify

Just downloaded this plug in today. So far, I like what I see. Customer service is great.

Signs by fds · 2 months using the app
★★★★★
Shopify

Excellent customer service team. Very swift and responsive. The app has all the features I want and the team is kind enough to help me customise it in order to best suit my needs. Very satisfied.

Developer reply ·

Thank you so much for your feedback. We're delighted to know that you found the app, with its robust features, very useful for your business. Your kind feedback is invaluable to us and helps us improve. It is also satisfying to know that our support engineers could serve you and meet your needs. Your satisfaction and trust in the InkyBay app really inspire us to innovate solutions to practical problems. Should you have any further issues at any point in your InkyBay journey, don't hesitate to reach out to the InkyBay live support team. We are active and ready to assist you around the clock.

Reluxe · About 6 hours using the app
★★★★★
Shopify

THE SUPPORT IS EXCELLENT. Works for my screen printing business. great app!

Developer reply ·

Thanks for your kind remarks about our Product Personalization app. We're absolutely delighted to hear that InkyBay is perfectly aligned with your printing business. Your feedback motivates us to develop more solution-based tools to help you. We're also thrilled to know that our technical support team could serve you excellently. If you need any assistance at any point in your InkyBay journey, don't hesitate to reach out to us. We're always here to assist you.

Bon Clothing UK · 6 days using the app
★★★★★
Shopify

We've only been using this app for a few days, but it was exactly what we've been looking for. We are a print shop and this is PERFECT for our needs. We wish we would of found this sooner. Support has been amazing, with a chat feature to chat with someone right away. Honestly, we have no complaints. Other apps seemed to be more for POD sellers, this is perfect for print shops actually doing the production.

Developer reply ·

Thank you for your kind words! It's truly overwhelming to know that InkyBay is the perfect partner for your print shop. Your valued remarks inspire us to strive for improvement every day. We understand how frustrating it can be when you don't have the right tools to solve your problems, which is why we continuously seek opportunities to develop and introduce solutions that meet your needs. We're also delighted to hear that our support engineers were prompt and well-equipped to answer your queries and resolve issues. If you need any assistance at any point on your InkyBay journey, please don't hesitate to reach out. We're always here to help.

Fancy Fanny · 1 day using the app
★★★★★
Shopify

Customer service has been a great experience. They take care of every problem or request. This app is way better than any other customizer app on Shopify!

Grey 51 · 3 days using the app
★★★★★
Shopify

Bannerfi · About 17 hours using the app
★★★★★
Shopify

amazing and best support i ever see...! We are in switzerland but this Inkybay its realy the best!!!!

Developer reply ·

Thanks for your kind feedback and sweet remarks about the Inkybay support team. We are delighted that you're getting the best support from Switzerland. Your satisfaction with using the app and getting the top Shopify help for InkyBay is our priority and encouragement to do better every day. If you need any further assistance at any point, we're always here.

Printery · 13 days using the app
★★★★★
Shopify

Great live service every time i have an issue it is resolved.

Developer reply ·

Thank you so much for your kind words! We’re thrilled to know that our live support has resolved your issues promptly. Our team is dedicated to offering the best support possible, and your feedback motivates us to keep improving. Be assure that we're here whenever you need us!

Safety Vest Warehouse · Over 4 years using the app
★★★★★
Shopify

This app covers a LOT of ground for product personalization and I'm so happy with all the assistance that I've gotten through the chat support! It's been fantastic!

Developer reply ·

Thank you so much for your kind feedback! We're delighted to know that you're enjoying Inkybay's features. We're also pleased to know that our support team has been very helpful to you. Your satisfaction means everything to us! If you need any further assistance at any point, we're always here to help.

River Ink Printing and Signs · 8 days using the app
★★★★★
Shopify

Very comprehensive app that meets all my needs, with impeccable service. I highly recommend it

Developer reply ·

Thank you for sharing your feedback about the InkyBay app and our technical experience team. Your observation inspires us to continuously improve and make your business operations smoother. If you ever encounter any issues with the app, please don’t hesitate to reach out. We’re always here and ready to assist you!

PERSONALIZZ · About 1 hour using the app
★★★★★
Shopify

great and helpful , answer the question in second ~~~~

852on9design culture · 22 days using the app
★★★★★
Shopify

Sehr zuvorkommender Support, lässt sich Zeit und schreibt sehr schnell zurück. Die App selber hat ein wenig ein Darstellungsproblem im Backend dass ein Teil in Englisch und Deutsch angezeigt wird aber man versteht es schon. Ein absolutes Must Have für alle die costum Produkte anbieten wollen

Developer reply ·

Thank you for your kind feedback! We're delighted to hear that you've had a positive experience with our support team and appreciate the quick responses. We appreciate your note on the display language in the backend, and we’re always working on improvements to ensure a seamless experience. It’s fantastic to know that Inkybay is helping you offer custom products effectively and is a must-have for your business. If you have any further feedback or need assistance, please don’t hesitate to reach out. We’re here to support you and truly value your trust in Inkybay!

Veos · About 16 hours using the app
★★★★★
Shopify

Great app to work with!! Support is awesome and it works very well for personalized tumblers!!!

Master Holder · 8 months using the app
★★★★★
Shopify

Jesun was brilliant helping me to build my products and to get the finish for the Customer screen. The app is great and will really help my Customers to design products themselves in colours they like. Thank you for your help Jesun

Developer reply ·

Thank you for sharing your wonderful experience! We're delighted to hear that Jesun was brilliant in helping you build your products and perfect the customer screen. It's fantastic to know that Inkybay will make it easy for your customers to design products in the colors they love. If you need any further assistance or have more feedback, please don't hesitate to reach out. We're here to support you, and we appreciate your trust in Inkybay!

CoutureToYourDoor · About 1 month using the app
★★★★★
Shopify

I absolutely love the this app. Tried four other apps before finally finding Inkybay. It has all the features I was looking for. Really helps when offering customization for my customer. Plus Inkybay's customer services is knowledgeable and quick to help. Other apps I was waiting 12-24 hours before hearing back from their customer service.

Developer reply ·

Thank you for your amazing feedback! We're thrilled to hear that Inkybay has all the features you were looking for after trying other apps. It's great to know that our app is helping you offer customization to your customers effectively. We're especially glad that you've had a positive experience with our customer service team and that we've been able to provide the timely support you need. Your satisfaction is our priority, and we're here to ensure you have the best experience possible. If you have any more questions or need further assistance, please feel free to reach out anytime. We appreciate your support of Inkybay!

Black Box Engraving · 8 days using the app
★★★★★
Shopify

Outstanding live chat support and video tutorials. After trying multiple product designers, we are very pleased with Inkybay! I highly recommend this app to retailers looking for easy product customization options and retailers that need an option for high volume sales. 5 Stars all the way!

Candle Bliss · About 2 months using the app
★★★★★
Shopify

Tech support is so amazing was able to fix all of my concerns in a very timely manner. This app so exceeds my expectations.

Epic Marks · About 18 hours using the app
★★★★★
Shopify

The tech team is always friendly and happy to help no matter what. It makes the app 10x better. Highly recommend.

Odcaf Express · 4 months using the app
★★★★★
Shopify

I am so pleased with the support that I have received from customer service. Every issued that I had with settings, customer service were willing to help. I am forever thankful. Inkybay customer service team is awesome!

Design It Stylz · Over 4 years using the app
★★★★★
Shopify

This is indeed an amazing app. It meets all my needs! Also the support team is super helpful, help me fix all my issues promptly!!!

Wowtechpromos · About 2 hours using the app
★★★★★
Shopify

Just started using Inky Bay, super helpful support team and very intuitive interface. Excited to keep using it!

shopkleindesigns · 39 minutes using the app
★★★★★
Shopify

The app is very good and the support is amazing. My only complaint is very minor and it is that it seems very specificly designed for certain products like garments. It takes a bit of creativity to make it work with more unique products but overall it's great. I've never seen an app or a product like this with such fast support. I haven't launched this to my customers yet but so far, building my customizer has been great. I hope they continue to develop it and add more.

Scam Skate Shop · 26 days using the app
★★★★★
Shopify

Xpresso bar à vêtements · 15 days using the app
★★★★★
Shopify

J'amais été aussi bien servie sur un soutien service et donne vraiment le gout d'utiliser leur plateforme qui est génial meme rajouter un bouton devis c'Est tellement apprécier je recommande se plugin qui est super bien fait et le soutien techniques est juste woow

Impression J'en ai plein ma tasse · 2 days using the app
★★★★★
Shopify

Very helpful customer service Viyana was able to solve all my problems in a timely manner!

Big Dogs · 3 days using the app
★★★★★
Shopify

Pretty robust platform with an amazing support team that can quickly help you to find what you're looking for and modify the app if need be

Developer reply ·

Thank you for your feedback! We're glad to hear that you find Inkybay to be a robust platform for selling your customized products and that our support team has been quick to assist you in finding what you need and modifying the app as necessary. If you have any more feedback or need further assistance, please don't hesitate to reach out. We're here to help and appreciate your support of Inkybay!

BRINY · Over 1 year using the app
★★★★★
Shopify

Wonderful Customer Support, I was assisted throughout and made the interface very easy for me to use and work with. It even has a Quote Page Section with the design lab. Very innovative, I highly recommend!

Developer reply ·

Thank you for your wonderful feedback! We're thrilled to hear that you had such a positive experience with our customer support team and that they were able to make the interface easy for you to use. It's great to know that you find our Quote Page Section with the design lab innovative. Your recommendation means a lot to us. If you ever have more feedback or need further assistance, please don't hesitate to reach out. We're here to help and appreciate your support of Inkybay!

Custom Boards UK · 3 days using the app
★★★★★
Shopify

Customer service is fantastic. Answered me within 5 seconds on a Sunday night. I didn't end up using the product because it didn't fit our needs but I was able to figure this out within 5 minutes of talking with their customer service because of how fast they were. Too bad! If this works for you you'll love the customer service.

DezLin · About 10 hours using the app
★★★★★
Shopify

I recently reached out to the Inkybay Support Team for assistance, and I must say, the experience was top-notch. The team was prompt, knowledgeable, and incredibly helpful.

DIGITAL PRINT FACTORY · 4 days using the app
★★★★★
Shopify

Edited 1 star back to 5 stars. I was able to talk to their tech team lead, and our concerns were addressed instantly. Their tech team apologized and properly explained that there was a small misunderstanding with their support team. Edited our review from 5 to 1 star. You're charging for a simple customization on the product page. They are insisting on a custom charge on simple customization, aligning the dropdown menus, upload buttons on the product options. The support staff provided exceptional service, demonstrating their commitment to customer satisfaction from pre-sale inquiries to post-installation support. Despite encountering minor difficulties during app installation and initial usage, the support team promptly addressed and resolved issues through guided video tutorials. Furthermore, they proactively communicated any missing functionalities or features to their development team for future updates. The app offers extensive capabilities, including the ability to handle setup charges per color and side, calculate run charges per print color, adjust prices based on product sizes, and provide quantity discounts. Its comprehensive features set it apart from other similar apps on the market.

Artees · 3 months using the app
★★★★★
Shopify

Edited 1 star back to 5 stars. I was able to talk to their tech team lead, and our concerns were addressed instantly. Their tech team apologized and properly explained that there was a small misunderstanding with their support team. Edited our review from 5 to 1 star. You're charging for a simple customization on the product page. They are insisting on a custom charge on simple customization, aligning the dropdown menus, upload buttons on the product options. The support staff provided exceptional service, demonstrating their commitment to customer satisfaction from pre-sale inquiries to post-installation support. Despite encountering minor difficulties during app installation and initial usage, the support team promptly addressed and resolved issues through guided video tutorials. Furthermore, they proactively communicated any missing functionalities or features to their development team for future updates. The app offers extensive capabilities, including the ability to handle setup charges per color and side, calculate run charges per print color, adjust prices based on product sizes, and provide quantity discounts. Its comprehensive features set it apart from other similar apps on the market.

Developer reply ·

Thank you for your review. It's fantastic to know that Rebecca was helpful in providing you with the best support. If you have any further questions or need any additional assistance, please don't hesitate to reach out. We're here to support you 24/7.

Discounttees · 12 months using the app
★★★★★
Shopify

the support is simply great. If I have a problem or want to have something adjusted, a message in the live chat is enough and you get help. Great program and great support. I would recommend it to anyone

Developer reply ·

Thank you for your positive review of Inkybay! We're thrilled to hear that you've had such a great experience with our support team. Providing excellent support is one of our top priorities, and we're glad that our live chat assistance has been helpful whenever you've needed it. We're delighted that you find our program to be great overall, and we truly appreciate your recommendation. If you ever have more feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help and are grateful for your support of Inkybay!

★★★★★
Shopify

very good service, oberyn made every thing to make my design lab so that i want to have.

PRINUP · 8 days using the app
★★★★★
Shopify

Have been using InkBay for a month now. Very easy to add items and take over for the items that I already had in my store. This gives the customer everything i need to run my store efficiently. The customers love the ability to customize to there liking! Customer support has been amazing too! Jeff did a great job answering my questions! Thank you!

Developer reply ·

Thank you for sharing your positive experience with Inkybay! Providing you with the tools you need to run your store efficiently is our goal, and we're glad to hear that your customers appreciate the ability to customize to their liking. We're especially pleased to hear that you've had a great experience with our customer support team, and we'll be sure to pass along your appreciation to Jeff. If you ever have more questions or need further assistance, please don't hesitate to reach out. We're here to help and appreciate your support of Inkybay!

Mondragon Laser Co. · About 1 month using the app
★★★★★
Shopify

Really like the app, I'm a bit slow figuring it out but.... There's a chat button and they are there ready to help. Plus the app loads super fast, easy to upload fonts and artwork. It will be interesting to see if this results in more customers.

Developer reply ·

Thank you for sharing your experience with us. We're glad to hear that you're enjoying the app. Our chat support is always ready to assist you with any questions or concerns you may have. We're thrilled to hear that you find the app loads quickly and that uploading fonts and artwork is easy. These features are designed to make your experience as seamless as possible. We hope that using Inkybay - Product Personalizer will indeed result in more customers for you. If you have any more questions or need further assistance, please don't hesitate to reach out. Thank you for choosing our app, and we look forward to helping you succeed!

Precisioncraft Laser · 4 days using the app
★★★★★
Shopify

The team at inkybay is the best custom service team that I have experienced on this app. We have a pretty complex customizer we are building and they were helpful with every step of the way. They are responsive, quick acting, and make sure the customer is satisfied with the result. HIGHLY RECOMMEND!!!

Developer reply ·

Thank you so much for your glowing review! We're thrilled to hear that you've had such a positive experience with the Inkybay customer service team. Building a complex customizer can indeed be challenging, and we're delighted that our team was able to assist you every step of the way. It's fantastic to know that they were responsive, quick to act, and dedicated to ensuring your satisfaction with the result. Your recommendation means the world to us, and we're committed to continuing to provide top-notch support for all your customization needs. If you ever have more feedback or questions in the future, please don't hesitate to reach out. Thank you for choosing Inkybay!

NEXTGRAVE · About 1 month using the app
★★★★★
Shopify

So far, the customer service is exceptional! They created a demo of what I would need in my store as I was chatting to them in the app, and then created a video tutorial for me to refer to once the demo looked like what I needed. I was able to follow the video easily to apply the effect to my store. Great support!

Developer reply ·

Thank you for your wonderful feedback! We're thrilled to hear that you've had an exceptional experience with our customer service at InkyBay. Providing personalized assistance, such as creating a demo and a video tutorial tailored to your needs, is something we strive for. We're delighted that you found the process easy to follow and that our support team was able to assist you effectively. If you ever need further assistance or have more feedback in the future, please don't hesitate to reach out. We're here to help and ensure your continued success with InkyBay - Product Customizer. Thank you for choosing us!

Flamingo Box Co. · About 2 hours using the app
★★★★★
Shopify

App semplice e assistenza sempre disponibile per aiutare. Ottima applicazione.

Developer reply ·

Grazie per il tuo feedback positivo! Siamo entusiasti di sapere che trovi Inkybay un'applicazione semplice ma eccellente per le tue esigenze. Fornire strumenti facili da usare e un supporto affidabile è importante per noi e siamo lieti che tu abbia avuto un'esperienza positiva con entrambi. Se hai ulteriori feedback o se c'è qualcos'altro con cui possiamo aiutarti, non esitare a contattarci. Siamo qui per aiutare e apprezzare il tuo supporto a Inkybay!

digimakestore · About 2 months using the app
★★★★★
Shopify

I have to redo my rating, as the app is very unreliable and the "support" team is lacking. There are simply too many issues with the app.

Developer reply ·

Thank you for taking the time to share this wonderful review of InkyBay - Product Personalizer. We are delighted to hear about your satisfying experience with InkyBay. While the initial setup can sometimes be a bit challenging, we're pleased to learn that you were able to manage it. It's truly exciting to know that you're now ready to put it to use in real-life situations. We greatly appreciate your kind words about our technical team. We're also thrilled to hear that our support team was able to promptly address any issues you encountered within just 10 minutes. Providing efficient and effective support is important to us. If you have any further assistance, please don't hesitate to reach out. We're here to support you 24/7.

Worldoftshirts · 6 months using the app
★★★★★
Shopify

Best product customization app on this platform. Highly recommended. It's so easy to use and their customer support are top notch!

Developer reply ·

Thank you for your glowing review! We're thrilled to hear that you consider Inkybay the best product customization app on this platform. Your recommendation means a lot to us. We're delighted that you find our app easy to use and that you've had a positive experience with our customer support team. Providing top-notch support is a priority for us, and we're here to assist you every step of the way. If you ever have more feedback, questions, or if there's anything else we can do for you, please don't hesitate to reach out. We're dedicated to ensuring your continued satisfaction with Inkybay.

Customeasy.fr · 37 minutes using the app
★★★★★
Shopify

AMAZING App. I love InkyBay. I have tried so many other apps and nothing compares to InkyBay. Not only is the app amazing but their suppport blows me away. The will stick by you and insure that your concerns are taken care of. Look no further than InkyBay.

Developer reply ·

Thank you so much for your enthusiastic feedback! We're thrilled to hear that you find InkyBay to be an amazing app and that it stands out compared to others you've tried. It's especially rewarding to know that our support has made a positive impact. We're dedicated to standing by our users and ensuring that any concerns are addressed promptly. Your recommendation means a lot, and we're here to continue providing you with the best service possible. If you ever have more feedback or questions, don't hesitate to reach out. Thanks for choosing InkyBay!

Techician Tees · 7 days using the app
★★★★★
Shopify

Great Support and so fast. We´re new with Inkybay and have a lot of questions. Every question is answered and taken seriously

Developer reply ·

Thank you for sharing your positive experience! We're thrilled to hear that you've had a great support experience with Inkybay. Welcoming new users is a priority for us, and we're glad that your questions have been answered promptly and with the attention they deserve. If you have any more questions, need assistance, or have further feedback to share, please don't hesitate to reach out. We're here to help and ensure that your journey with Inkybay continues to be smooth and enjoyable. Welcome aboard, and thank you for choosing Inkybay!

Bavariastore - Drucksaal · 5 days using the app
★★★★★
Shopify

This app is fantastic! The live support is beyond great! They are always available and everyone I've chatted with is very knowledgeable and helpful!

Atomic Disc · Over 3 years using the app
★★★★★
Shopify

Greate experience with Inkybay

Developer reply ·

Thank you for your valuable feedback! It's great to hear that you've had a positive experience with Inkybay! If you ever have more feedback, questions, or suggestions, please don't hesitate to reach out. We're here 24/7 to assist you in any way we can. Thank you for being a valued merchant of Inkybay!

SewTek Designs · 2 months using the app
★★★★★
Shopify

Nice product and support. customer support always ready to help. I have contact the customer support many time they always ready to help.

Developer reply ·

Thank you for your kind words regarding InkyBay - Product Personalizer and our customer support. We are so glad you've had a positive experience with both. We take customer satisfaction very seriously, and we are always dedicated to improving our products and services. Your feedback is invaluable, and we'll share it with our team. We're glad that you've found our customer support to be helpful. It is our primary duty to make sure that our clients are always able to get the business-centric help they need. Thank you for choosing us. If you have any further questions or need assistance, please don't hesitate to contact our 24/7 live support team. We're here to support you every step of the way.

FLICK CAMERAS · 9 days using the app
★★★★★
Shopify

Really nice app and a really nice support! A great team. They help you fast with all your problems.

Developer reply ·

Thank you for taking the time to write such a wonderful review regarding InkyBay - Product Persoanlizer. It is a pleasure to hear that you found our app really nice and our support team really helpful. Our primary goal is to provide prompt and effective business-centric support to our clients. We are happy to know we have met your expectations by solving all your problems. Our dedicated team is always committed to ensuring customer satisfaction and business success with our app. If you have any further questions or need additional support, please don't hesitate to reach out. We're here to help you 24/7.

GAMECHARM · 2 days using the app
★★★★★
Shopify

A bit confusing getting started But their tech suppport is amazing - Alvin was amazing very communative as well! Thanks bunches!

Developer reply ·

Thank you for your feedback about your experience getting started with Inkybay - Product Personalizer. We apologize for any confusion you may have encountered, but we're thrilled to hear that our tech support, especially Alvin, was amazing and provided excellent communication throughout the process. Our team is dedicated to assisting our users every step of the way, and we're glad that Alvin was able to help you effectively. We greatly appreciate your kind words about our tech support. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to support you and ensure your continued success with our app. Thank you for choosing Inkybay - Product Personalizer, and we appreciate your feedback.

MLTeezUnlimited · About 17 hours using the app
★★★★★
Shopify

Just started using the app. The customer service is excellent. Looking forward to getting it all set up and can provide more feedback then.

Developer reply ·

Thank you so much for your kind words and positive feedback. We are thrilled to hear that you are happy with our customer service. Our 24/7 tech support team is here to help you every step of the way and make your experience as seamless as possible. Reach out to our team for any of your further adjustments. Thanks again and wishing you a successful business ahead.

Style Circle Embroidery · 8 months using the app
★★★★★
Shopify

Great Customer service but the customizer just wasn't working for one of my products. It is no fault of theirs as my product was difficult in terms of customizing for the end user. But I am using it for all my other products.

mypillowpeople · 3 months using the app
★★★★★
Shopify

I reached out with some technical questions, and they provided feedback within 5 minutes that helped me resolve my questions. I highly recommend their app, and their customer service is excellent!

Developer reply ·

Thank you for reaching out with your technical questions! We're thrilled to hear that our team at Inkybay - Product Personalizer provided feedback within 5 minutes and helped you resolve your queries. We appreciate your high recommendation for our app and are delighted that our customer service has met your expectations. We're here to help 24/7, so feel free to reach out if you need any further assistance. Thank you again for choosing Inkybay - Product Personalizer!

BlackChurchArt · About 7 hours using the app
★★★★★
Shopify

Excellent customer service. They are always willing to assist and get any errors fixed quickly! The app has been very helpful to our business. Thanks again!

Developer reply ·

Thank you for your kind words and positive review of our app, Inkybay - Product Personalizer! We're thrilled to hear you've experienced excellent customer service from our team. We take pride in our willingness to assist and resolve any errors quickly. We're delighted that Inkybay has been helpful to your business. Your satisfaction means a lot to us. Thank you once again! We're here to help 24/7

MJ Supply · 5 months using the app
★★★★★
Shopify

The App is good, but the customer support is better. Tkey have been really patient with me and guided me in every step.

Developer reply ·

Thank you for your fantastic feedback regarding InkyBay - Product Personalizer. We are glad you find our app good, but we are happier to hear our customer service was better and they successfully exceeded your business expectations. We are always dedicated to providing excellent support to our users, and we're delighted that our team has been patient with you and guided you through every step. Thank you for choosing us and for your kind words about our customer support. If you have any further questions or queries, please don't hesitate to reach out. We're here to ensure your continued success with our app 24/7.

Plasma Local · 4 days using the app
★★★★★
Shopify

great app and great customer service, always helps you with any inquiry you have and they are available almost every day. 5 stars.

Caseqlo · 16 days using the app
★★★★★
Shopify

Ich schreibe die Review auf deutsch, da wir einen Shop in Deutschland betreiben -> print21.de. Die App funktioniert zusammen mit Shopify reibungslos. Die Konfiguration ist einfach, mit etwas HTML Kenntnissen lässt sich das Design individuell anpassen. Eine deutsche Sprachdatei ist auch vorhanden, die sich anpassen lässt. Wenn man Fragen hat, bekommt man beim Support schnelle Hilfe direkt über den Chat oder per E-Mail. Zusammenfassend gesagt, gibt es nichts zu beanstanden. Ich kann den Designer auf jeden Fall empfehlen. Mein Update nach dem wir die App seit 3 Jahren im Einsatz haben. Der Support ist nach wie vor extrem gut, die App funktioniert reibungslos, es wurde viel verbessert und optimiert. Ich kann diese App immer noch empfehlen.

Developer reply ·

Thank you for taking your precious time to provide us with a Five Star rating and overwhelming feedback. We are beyond happy to know that we have succeeded in giving you your required assistance, and how you have loved Inkybay’s features and support. Once again, we sincerely appreciate your inspiring words. We are always here to provide our clients with the best support possible and help them meet their business targets and thrive. We consider ourselves fortunate to be a part of your journey.

PRINT21 · Over 3 years using the app
★★★★★
Shopify

We play with almost all product customizer apps in Shopify Store. Our site has very complicated functions and options. We provide various types of printing services in extremely critical bulk order systems. Which is why we almost give up on any 3rd party app. But finally, we got Inkybay and were able to adapt our requirements with their wide range of customization options. Their server is also faster compared to all other similar apps. Highly recommend it if you need a super customized and branded product customizer.

InstaCustoms · 11 months using the app
★★★★★
Shopify

Alvin is a rockstar! I had lots of questions and he answered them all along with making so many changes for me. I haven't yet activated the website but so far I highly recommend for their customer service!!

Developer reply ·

Thank you for taking the time to write a wonderful review regarding InkyBay - Product Personalizer. It's fantastic to know that Alvin was able to answer all of your questions and make numerous changes to meet your specific business needs. Providing excellent customer service is our priority, and we're glad to hear that Alvin exceeded your expectations. Even though you haven't activated the website yet, we appreciate your recommendation based on our outstanding customer service. We're confident that you'll continue to have a positive business experience as you move forward with InkyBay. If you have any further questions or need any additional assistance, please don't hesitate to reach out. We're here to support you 24/7.

TheCraftpreneur · About 3 hours using the app
★★★★★
Shopify

Jeff has been so helpful!!!! He has gone above and beyond to help me with my website. If out Jeff, I would be so lost.

Developer reply ·

Thank you for your review regarding InkyBay - Product Personalizer. We appreciate your kind words and acknowledgment of Jeff's efforts. We're delighted that you have had a great overall experience with our app. Providing business-centric customer support is our motto, and we are happy to meet your expectations. Thank you for choosing our app. If you have any further questions or need any additional help, please don't hesitate to reach out. We're here to ensure your continued success with your website 24/7.

Vinyl Craft Studio · 7 months using the app
★★★★★
Shopify

Great App! we recommend it for businesses that offer custom products. Excellent customer service! We will keep working with you guys.

Developer reply ·

Thank you for taking the time to share your positive experience with Inkybay - Product Customizer. We are thrilled to have you as one of our most valuable merchants and you have been using our app for around 4 years and find it a great tool for businesses that offer custom products. It means a lot to us to have long-term merchants like you who trust our app and our team. We take great pride in providing excellent customer service to our users, and we are glad to know that our efforts have been noticed. Our team is committed to ensuring that your experience with our app is seamless and that your needs are met to the best of our ability. Thank you for choosing Inkybay, and we look forward to continuing to work with you and providing you with the best possible customizer tool for your business.

FOSMX · Almost 4 years using the app
★★★★★
Shopify

this app is great and the customer service through chat and through email is real quick, they have fixed almost everything I've asked for so far in making my theme customized for my customer thank you. *update* I have used this app for years, and it is still working well and the customer service is still amazing!!

Constantly Create Shop · Over 4 years using the app
★★★★★
Shopify

very good app, fantastic features. Sarah is very helpful and the team always help with any issues or help straight away. Couldn't recommend more.

Epictransfers · About 7 hours using the app
★★★★★
Shopify

This guys are awesome they are helping and coordinating really well. They don't give up and make new features for you to cover your needs. It is the company I was looking for this banner and sticker design tools. Thank you.

Developer reply ·

Thank you for sharing your kind words regarding InkyBay - Product Personalizer. It is great to know you found us helpful and responsive to your needs. We are committed to continually improving and adding new business-centric features to ensure our clients can access the best design tools available. It is also pleasing to know our tool has successfully met the business expectations of your banner and sticker design company. Wishing you a successful business ahead. If you need further assistance, feel free to contact us anytime. Our tech support team is available here 24/7.

bannerprint.shop · 20 days using the app
★★★★★
Shopify

I had some issues figuring out how to customize new products but there customer support helped out and resolved the issues.

RCP Drum Company · About 4 years using the app
★★★★★
Shopify

One of the best t-shirt, and any fabric design app where customer service is very good. Highly Recommended. I am glad to add this app in my Shopify Store.

Developer reply ·

Thank you for your wonderful feedback regarding InkyBay - Product Personalizer. We appreciate you sharing your experience regarding the app and considering it the best t-shirt and fabric design app. Pleased to have your kind words regarding our 24/7 tech support team. For any of your adjustments, reach out to our team. Your feedback inspires us a lot. Thanks again and wishing you a successful business ahead.

Tisheart · 13 days using the app
★★★★★
Shopify

It has everything I need to run my store: Graphic, text, color options, and pretty flexible pricing options for my customers. However, the app does give me a hard time with certain things like theme management but their staff is very helpful and solves almost every problem I encounter.

Developer reply ·

Thank you for your wonderful feedback regarding InkyBay - Product Customizer. We are happy to know that the app has all the features you need to run your store. Glad to know you liked the flexible pricing options for your personalized products. Do not hesitate to reach out to our 24/7 support team for any of your adjustments. Thanks again and wishing you a successful business ahead.

Custom Logo Embroidery · About 1 month using the app
★★★★★
Shopify

Great support! So fast and very helpful! I recommend this app if you are looking for a customize product app.

Developer reply ·

Thank you so much for taking the time to leave such a positive review! We are thrilled to hear that you had a great experience with our support team and that they were able to assist you quickly and effectively. We are proud to provide a product customizer app that meets the unique needs of businesses, and it's great to hear that you found it to be helpful. Your recommendation means a lot to us, and we will continue to strive to provide the best possible experience for all of our customers. Thank you again for your feedback, and if there is anything else we can assist you with, please don't hesitate to reach out to our 27/7 live support team.

WETROPA-SHOP · 30 minutes using the app
★★★★★
Shopify

Very good customer service. Marvic is the customer rep for me and he's very professional and patient on my request. great app for my POD business.

Developer reply ·

Thank you for taking the time to write a review regarding InkyBay - Product Customizer. Glad to hear that Marvic was able to help you and patiently fulfilled your request. Happy to hear that our app is helping your POD business. Don't hesitate to connect with our 24/7 live support team whenever you need any assistance. Thanks again for your feedback.

Alpha Prints · 1 day using the app
★★★★★
Shopify

This app is awesome and customer support is very helpful. I had no clue what I was doing and messed some things up, they were very quick to fix them and offer tips along the way. This app will for sure change your business.

Developer reply ·

Thank you so much for taking the time to write a glorious review regarding InkyBay - Product Customizer. We're thrilled to hear that our app has positively impacted your business and that our customer support was able to assist you effectively. Glad to hear that our technical support team promptly responded and fixed what you messed up. We strive to provide the best experience for our users and it's great to see that it shows. Reach out to us 24/7 for any of your adjustments.

Touch of jai · 2 months using the app
★★★★★
Shopify

This is definitely the best app for product customizing and printing solutions. This is the only app that really allows you to change the settings and editor so that it works exactly as you want and it suits your product/customers. We found some small things that we can't change ourself, customer service trough the live chat was really helpfull and the made the changes for us within minutes. Thank you!!

Developer reply ·

Thanks for your great review regarding InkyBay - product customizer. We appreciate you taking the time to share your experiences and considering InkyBay the best app for product customizing and printing solutions. Also pleased to hear that you found InkyBay the only app that really allows changing the settings and editor and works exactly as you want. Glad to know that our tech support team through the live chat recognized your small issue and solved it within minutes. We have a dedicated 24/7 tech support team. Reach out to our team for any of your further adjustments. Thank you again and wishing you a successful business ahead.

veelliefs · About 16 hours using the app
★★★★★
Shopify

Works great for what we do! The live support is top notch. Any issues we face, they resolve within minutes. Cant speak more highly of them! Definitely recommend this app.

Developer reply ·

Thank you for recommending Inkybay - Product Personalizer app. Delighted to know that the app works great for what you do. Thank you for appreciating our tech-support team. Glad to hear that our team could resolve your issues in minutes. Reach out to our dedicated 24/7 support team who promptly respond to resolve any of our client's issues. And thank you again for your feedback, wishing you a prosperous business ahead.

Shirts + Merch · 5 months using the app
★★★★★
Shopify

Best customizer app on Shopify and even better customer service. The team at Inkybay is the best support I have received from any app provider. Highly recommend!

Free Sunshields · Over 1 year using the app
★★★★★
Shopify

Capability is excellent And the support staff is even better Highly recommended Before I found this app, I tried dozens of others that did not perform well.

Developer reply ·

We really appreciate you taking the time to share your experience. Thanks for inspiring our technical support team and recommending InkyBay - Product personalizer app. Glad to hear that you found this app performing excellent after you tried dozens of apps. Reach out to our 24/7 support team for any kind of adjustments. Thank you again and may your business grow faster.

The Stitchory · 9 months using the app
★★★★★
Shopify

I have tested every app in the shopify store that allows you to have a custom product designer on shopify. inkybay is by far the best one. The support staff is super helpful and responsive.

Developer reply ·

Thank you for your wonderful feedback about InkyBay - Product personalizer. Thanks again for sharing your experience with finding the best custom product designer on Shopify. InkyBay team always tries its best to help the clients spontaneously. We are always active 24/7 for any kind of adjustments. Hope your business reaches its goal quickly.

Branded Originals · Almost 3 years using the app
★★★★★
Shopify

Live chat support was extremely helpful in getting Inkybay setup on my website! I'm happy with the product.

Open Your Closet · About 16 hours using the app
★★★★★
Shopify

The app is great , easy to use and the support is awesome, they answer instantly and are patience and very helpful.

Meira.is · Over 1 year using the app