Treshers
United States
Reviews (5)
Any application, no matter how feature rich or flexible, is only as good as support that comes with it. Well, for Amazon Integration Plus, the support used to be decent but lately it went down the drain. I have several cases opened, the oldest is almost for two month. The issues keep piling up. I can’t get a response from support on any on them. Not peep. Very frustrating. Perhaps it is time to look for an alternative app.
Developer reply ·
We are sorry that you got that feeling, our support is based in the Americas, Europe, and Asia. Regarding the SKU, there are many ways to make them match, as it is a huge App, it would require our support and your patience. This is why our support is free.
I've been using the app for 4+ years. Used to be a great app but the recent updates turn it into total crap. The users on shared workstations can't print anymore . Tried to get assistance from support only to be told that "Because of the changes made to this version of ShipStation Connect, we recommend only having one user logged in at a single time " - hello, 1992 is speaking .
I am using the app for little over 6 months, enough time to get good impression of its pros and cons. After being bitterly disappointed with other Ebay integration application before, I stumbled on this one – and it is a keeper! What a like about this app: • It works with your existing Ebay Business policies. You can still create and manage your business policies on Ebay. • You can still edit your listings directly on Ebay if needed. The listings are not locked. • The application workflow is a bit cumbersome and complex, but that allows application to be quite sophisticated and flexible The application support team deserves special mention. Support is fast, responsive and knowledgeable. On two occasion when I ran into an issue with the app, the problem was escalated and quickly resolved by the developers. I wish more companies would have support as good as these guys
Developer reply ·
Greetings Treshers, Thank you for sharing your kind words with us here. At CedCommerce, we are passionate about providing satisfactory services to our clients. For the new sellers, ebay or can say all Marketplace required too many settings & business policies, but once you set up everything, the seller starts receiving the orders. When any seller gets connected with CEDCOMMERCE, we assigned a personal account manager who assists them on each step and always answers each query. We always welcome you to, without any hesitation, reach out to us whenever you need any assistance from our side. Stay connected !! Team CedCommerce
If you make a mistake to let the app "automatically" import your shipping settings, it will completely wipe out all shipping settings you may created manually. Also, the imported settings will not be applied to Shopping actions (the app does not know about shopping actions, because, like many other apps provided by Shopify it is about 18-24 month behind in functionality). As the result, you will be completely screwed! Bottom line: the app provides limited functionality and causing a lot of harm
Developer reply ·
Hi, I'm Cíara from the Shopify Support Team, thank you for letting us know how the app worked for you. It is true that if you select automatic shipping settings, we wipe what's in your Google Merchant Center account, and we can definitely make that more obvious, and I'll pass that up to our team. We don't support Shopping Actions because right now it's only available in two countries, but we do support Surfaces Across Google, for free listings on Google. I'm going to follow up with you via email to make sure we can do everything possible for you. Cíara | Shopify Support
Certainly a good app to start with your store optimization, but there is a room for improvement: - recommendations on image compression - recommendations on using canonical URLs
