THE MIGHTY HOBBY SHOP

Sorry to hear you’re not satisfied. We’ve sent you multiple reminders regarding your outstanding invoices, which primarily consist of EU taxes but we haven't received any payments. We offer many payment options, including bank transfer, PayPal, and credit card. However, you haven't made any payments towards the invoices, including both our fees and the taxes you have collected from your EU customers. Tax authorities necessitate full payment of taxes. EAS, as a third-party service provider, cannot absorb your unpaid taxes. We invested significantly in developing the leading cross-border tax solution, and we strive to provide our clients with exceptional service. We don't claim to be a non-profit organization. To sell to the UK, you were guided through the UK VAT registration process. However, it appears that you haven't completed the registration. We kindly request that you settle your outstanding balance promptly to avoid further action. We appreciate your understanding and cooperation.

Hi there, Thank you for sending in your feedback. I am sorry to hear that your experiences with our product and team have not been the experience we aim to give. If you have questions or concerns regarding replacement orders and refunds or our policies followed when approving and denying Order Issues you are more than welcome to reach out to your designated CSM directly or to our team through this link: https://route.com/help-center. We are here to help! Take care, Leea, Customer Service