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Australia
Reviews (5)
I have to say, the service from the Stoq team is second to none. I have too many apps to count for my shopify store, and the service from Stoq beats that of any other app I have. The team are not only quick to respond, but they seem to have a magic workaround for everything I have wanted to achieve, from adding custom links to my preorder widget to moving the pre order button on my product page that was being impacted by my shopify theme and many other requests I have made, quickly fulfilled. This is a fantastic app with great capability and makes my pre orders and waitlists a breeze. The integration with klaviyo is great. Thanks very much to the team :)
Developer reply ·
Thanks for taking the time to share such a thoughtful review! I'm so glad to hear STOQ has been a great fit for your store and that we've been able to help tailor it to your needs, from the preorder widget and button placement to your other custom requests. Your kind words truly mean a lot, and I'm happy to hear the Klaviyo integration and preorder features have made managing your store easier. If you ever need a hand with anything else, feel free to reach out anytime. Best wishes, Shihab Abir | Technical Support Specialist
I recently received my first negative review. I replied to the negative review and published it, but noticed that the store reply was not visible on my website. When I checked with Klaviyo, they advised that: "I’ve double‑checked how Klaviyo Reviews works today, and at the moment the SEO / All reviews widget on your Reviews page does not support displaying store replies. That’s why you aren’t seeing an option in the widget settings to turn replies on there. I apologise for this limitation. I can certainly flag that for my team." This is not acceptable, a business cannot allow a negative review to be published without having the opportunity to show a public reply, it just looks like the business does not care about their customers, and does not take reviews seriously. This needs to be fixed ASAP. I am actually quite shocked at this limitation, this seems like a basic, essential feature to me. Really, really disappointed.
The team are always SO helpful, every single one of them - no question is ever too much. The app is great to use, ive used it as a creator for over 6 years and am now really happily using it as a Brand owner for my own affiliates. Tommy was super helpful today :) thank you team!
This app is fantastic, worlds apart from the previous one I was using and the support is exceptional. I am a new customer, but so far everything has exceeded my expectations and I love how customisable it is and I am really excited about using it all.
I want to start my review by saying that the customer service has been exceptional, which as a new business, starting out, has been invaluable. The speed and professionalism and detail in responses has been very much appreciated - especially tailored screen recordings to help me. I find the app extremely easy to use, it has really streamlined my processes and I have been able to do everything I need to (except provide labels to post simple letters but that's not a huge deal for me, just worth noting and I believe it may be coming in the future). Thanks team for all the help and support!
