Panda Tea
France
Reviews (4)
Developer reply ·
Thank you for the five stars. We’re proud to support your subscription program. Ty Bailey | VP of Services
La meilleur app chat, équipe bien plus réactive que d'autres logiciels. Nous les utilisons depuis le lancement.
Developer reply ·
Hey there, Thank you for taking the time to leave a good review, happy to see our customer service app has helped you to scale your conversion rates and customer experience. Being a Crisp user for 6 years, your review means a lot to us :) Regards,
Great app that does the job for the new checkout! It was really helpful to migrate from the old to the new checkout version. Very good support, very responsive! Great app!
Developer reply ·
Thanks you for your kind words, it's a pleasure help our customers 😊
Dear SELLER BEWARE OF THIS APP. They ship features that cause lots of bug without informing the sellers. Last week our shipping software had issues because they couldn’t fulfill our orders on shopify anymore. Reason of the problem found : 7 products of our catalog had changed their location ID. We investigated and Shopify found that Printify has modified some of our product catalog THAT ARE NOT MANAGED BY PRINTIFY Without our consent or an alert, Printify has changed the location ID of SKUs, and because of that HUNDREDS of customers couldn’t have their order fulfilled on shopify and receive their tracking. This caused lots of TIME spent to resolve the issue over the past week. I sent an email on Friday and didn’t receive any answer. This isn't the first time they update their app and they have problems. Therefore : 1. We will uninstall Printify APP 2. We are stopping to sell printify products until you find the issue with a precise report. This is not the first time we have problems with printify and I find your customer service totally useless. I don’t recommend printify, they have a nice design, and look well integrated with printers, so you will find easy to create products and sell them but if you have any problem : - they will not help you (customer service without tech skills and helpless) - Never compensate you if you have issues that affect your sales/margin/customer experience (despite this is totally their fault)
Developer reply ·
Hello, We are very sorry for the inconveniences created. Seems like the location ID and SKU number change were caused by a technical issue. We have already forwarded the issue to the responsible team and they will be back to you within the next 24 hours and we will do our best to make sure that similar issue does not repeat. Thank you.
