VivaRays
Canada
Reviews (6)
Great as a beginner app! It's just that there are limited features if you have multiple products to be auto-fulfilled
Developer reply ·
Thanks for leaving a review, I think now we can help you with auto-fulfillment, please reach out to us and let's dig into it together. Looking forward to hearing from you, Anton on behalf of Courses Plus team.
DO NOT USE THIS APP - avoid at all cost- read full review, it will save you thousands of dollars. I had an extremely disappointing experience with this app and its support team. After uninstalling the app, I discovered that a cloned product remained active on my store, allowing customers to purchase an offer that should have been automatically disabled upon app removal. This resulted in financial loss as some customers took advantage of that and orders hundreds of the product for FREE!( up to 3000 USD!) When I reached out for support, instead of acknowledging the issue, they repeatedly sent policy articles and denied responsibility. I followed all their instructions to DISABLE the offer before removing the app, and even redownloaded it to verify—confirming that the offer was indeed deactivated. Despite providing clear proof, including video evidence, their team refused to take accountability or offer a refund for the losses caused by their system. If you're looking for an app that values transparency, reliability, and customer support, I strongly recommend looking elsewhere. This company has shown a complete lack of authenticity and accountability, leaving merchants to deal with the consequences of their technical failures. Would give zero stars if I could. Avoid at all costs
Developer reply ·
Hi VivaRays, The situation occurred due to the failure to follow the removal instructions provided via multiple channels, including in-app, email, and live chat. BOGOS has consistently communicated the importance of disabling offers before uninstalling the app. Our app can not control orders or products once uninstalled, as we lose all permissions to affect store data. The financial loss was not caused by BOGOS but by failing to follow the removal process. We understand the frustration, but our policies and system behavior are transparent, and we provide ample guidance to prevent such issues.
Love this app and the impeccable support - shout out to June, Christy, Tommy and Gwen! They made it all easy for our affiliate program! Great job UpPromote and kudos to all tech reps! Thank you very much!
Developer reply ·
Thank you so much! It is a pleasure assisting you. We really appreciate you taking some time to share your feedback. We will keep trying our best to contribute to your success. Please feel free to reach us at support@secomapp.com or via the in-app chat channel in case you need a hand.
Support is fantastic! They'll never let you down. Kudos to Gena and Juan! Love this superb app! Woot woot!
Amazing support! Will never let you down anytime! Ashriya, Mark and the rest of the team are super helpful! Wonderful experience as always.
amazing customer service, very patient, and explains clearly all the steps, Thank you so much, highly recommended!
