EDIKANI
China
Reviews (3)
1. Loading is far too slow! If the network is slightly worse, the loading speed is 3-5 times slower than the old version! 2. The FAQ section only appears when customer service agents are offline, rendering it practically useless; under normal circumstances, it merely displays static, meaningless product images. 3. The AI chatbot fails to answer questions even when the relevant information exists in the Knowledge Base; it only responds if the details are explicitly described on the product page itself. This is extremely inconvenient for listing products via modular plugins. 4. It is no longer possible to customize the underlying behavior of the AI chatbot (e.g., you cannot customize the automated response triggered when handing off the conversation to a human agent). 5. The inability to customize the AI's core logic means it acts foolishly when encountering unfamiliar questions and delivers stiff, unnatural responses; optimization relies entirely on Shopify code adjustments rather than allowing for direct customization of the AI's persona or behavior.
Developer reply ·
Thank you for the detailed list. The core issue you raised, no email means no identification and no delivered replies, is what we fixed. A new Inbox setting lets customers share their name and email to start a chat, like the previous Inbox, so conversations connect to a real contact again. It is rolling out to all stores now under Sales channels > Inbox > Chat settings > Collect customer details. Choose Require name and email there (the other options are Require customers to sign-in and Allow anonymous chats). One note: this applies to chats with your team. The AI agent still answers anonymous visitors instantly, by design, so customers get help in seconds even while you are offline. We default to sign-in because it confirms the customer owns the email they leave, but you can now choose the simpler path. Your notes on SKUs and split conversations are with the team.
