The Pleasure of Writing
United States
Reviews (6)
We operate an online retial store in combination with a Marketplace. I came across this app and it seemed to offer the option enabling a potential customer to make an offer for a product. Critical is that I can select certain products or groups - Offerly does exactly that. Offerly has nice customization options such as popup on exit - or inactive time. The app is atable and I'm looking forward to more customer interactions. Although I've set it to auto accept or auto decline -which doesn't leave any additional work for me.
The app is great for a marketplace environment. We have been using it for around 2 years now. Most of the user interface is self explanatory. It gets a bit tricky if you want to integrate this with Shopify. We've had issues with Metafields not synching with Shopify Metafields for at least 6 month. After several back and forward we discovered that the synch fails if a metafield in shopify is assigned to a product category. In order to synch data entered into the Webkul fields to shopify we had to remove al shopify assigned categories. Now a metafield for T-shirt size will also show up for Heating supply products. I hope that Webkul development can take a few moments out of there schedule and ensure full implementation with Shopify Metafields.
Developer reply ·
Thank you so much for sharing your valuable feedback and for being with us for the past two years. We completely understand your concern regarding the metafield synchronization with Shopify. The main issue here is that currently, we do not support custom fields based on taxonomy. The setup you are using relies on Shopify’s taxonomy structure, which is why the synchronization isn’t working as expected. That said, we’ve noted this as an enhancement request and added it to our to-do list for future development. In the meantime, we would recommend enabling the Manage Product Taxonomy Category Configuration feature. This will help ensure that once full compatibility with Shopify Metafields is implemented, your products will already have the necessary taxonomy assigned. We truly appreciate your patience and understanding, and we’re committed to making the app even better for you and all our marketplace users :)
Installed the app a couple of Month ago - and recently i noticed that the Mobile part did not add insurance to the cart. When I contacted support they analyzedand discovered an issue with my theme and went all out to fix the issue. What I really liked is that they took ownership and worked on a solution. Well done. !!
Developer reply ·
Thank you so much for your kind words and for sharing your experience! 🙏 We're glad we could identify and resolve the issue with your theme. Our team always aims to take full ownership and ensure everything works smoothly for your store. If you need any further assistance, we're always here to help. 🚀
I've been using this app for about 2 years. Everytime I run into an issue or have a question i receive excellent support. Can't say that for much of the expensive apps.
The app is really helpful in creating an enhanced shopping experience. We use it to create gift suggestions allowing customers to pick and choose. The implementation is straight forward. What I was really surprised is the customer support - that goes as deep as making changes in my setup on the fly. No wait 24h - I got Kate responding within 2 minutes. So yeah a big thank you.
Developer reply ·
We'll inform Kate about your appreciation. Thank you so much for your positive and kind review about the app and support, and for reminding us how enjoyable writing can be.😊
Reinstalled the app after a theme switch. All historical information was still available and setup was a breeze. Support responded in under a minute and did the customization for the new theme in an instant. Great experience
