Wild & Woolly Yarns

App overall good. Post purchase is a problem because people cannot buy more of the same product in a knitting pattern - we need the AI to recommend other products, not whats in your cart already

We initially implemented it to enhance customer interactions, but it quickly became much more than just a chatbot—it’s now an essential tool in our sales strategy. One of the biggest benefits we've seen is how seamlessly REP AI integrates with Shopify. The setup was straightforward, and with the expert support from Gabriela Smookler, we were able to fine-tune the AI to fit our specific needs. Because we understand Shopify well, we could collaborate effectively and implement solutions quickly, leading to immediate improvements in customer engagement and sales. The results speak for themselves—our conversion rate has now reached 3.9%, thanks to REP AI’s ability to provide accurate, real-time responses that guide customers toward purchases. It’s like having a top-performing sales assistant available 24/7. If you’re looking for an AI-powered solution that actually delivers results, REP AI is the way to go. It’s efficient, intelligent, and makes a tangible difference in both customer experience and revenue. Highly recommended!

We installed a new theme, and Vitals layout was a mess, but within 2 minutes, they fixed the spacing and layout issues, and all was restored. Well done, guys!!!

I could do this myself...or so I thought!! While the system was very intuitive and very easy to use, the people behind the scene - especially Andy Dang that I worked with made the difference. There was small unforseen issues we picked up, like the fact that images in variants were already in Shopify, but the main images were in VEND...this created more complexity than what a business owner like me could resolve. I decided to take a chance on the development team at LitExtension...and WOW...what an awesome experience - we took our time with the migration and made sure we have tested everything...Andy was a start...HIGHLY recommend him as he understood my limited knowledge and also mentioned some stuff I should have a look for during the migration. The process was a success...and would not have been possible without someone that actually understood the systems. WELL DONE...and THANK YOU!!