TinyScopes
Canada
Reviews (5)
The developers have made great strides in addressing previous issues with this app, including fixing the threshold currency conversion and improving discount accuracy when using third-party bundle apps. These updates have significantly improved its functionality for international stores, making it easier to set accurate reward thresholds. However, a new issue has come up: when an upsell product is added through the cart, the checkout button duplicates, showing multiple checkout buttons with conflicting prices, especially problematic on mobile. I appreciate the quick response from the team on prior fixes, and I hope they resolve this duplication glitch soon to further enhance the user experience. Overall, the app has strong potential, but a few more adjustments are needed to make it ideal.
Developer reply ·
Dear TinyScopes, Thank you so much for your detailed feedback and for highlighting both the strengths and the areas of improvement. We're thrilled to hear that you appreciate the UI of our app! I wanted to inform you that we've implemented support for multiple currencies, so the free gift threshold can now accurately reflect different currencies like GBP, AUD, and others, to prevent discrepancies. Regarding the bundle discounts, we are actively working on ensuring better compatibility with third-party apps, and we'll reach out directly to help ensure everything works smoothly on your end. Additionally, the integration of express payment options is in the final testing phase, so you can expect to see that feature available very soon. I've also sent you a follow-up email to discuss these points further and ensure we're addressing your concerns effectively. Thank you again for your patience and support, and we look forward to continuing to improve our app!
This would go down as one of the worst apps ever due to the customer support lying to me, I just got accidentally charged for 2 apps but after contacting their customer support I got refunded even though my trial period was over, I remember last week when same thing happened with this app the customer support guy lied to me that there was no refund option and made me switch to another plan with no refund option, plus once u re-installl the app your subscription would be gone
Developer reply ·
Hello friends at TinyScopes, As was explained, it wasn't the end of your billing cycle yet and so Shopify did not give us the option to provide you with a refund. Instead, we credited you the app charge to remove it from your Shopify bill. Please review Shopify's limitations on refunds here: https://shopify.dev/docs/apps/launch/billing/refund-app-charges#limitations Specifically, limitation #1 which states that: "You (app developers) can only refund charges that the merchant has paid for. If an app charge hasn't been paid, then you can credit the charge to remove it from the merchant's bill." We regret that this Shopify limitation made for an unpleasant experience. If you require any additional assistance, please reach out at any time, and we'll do our best to help. Sincerely, Chris @ Propel Commerce
This is the best app ever, I have tried other bundle apps and nothing comes close, I had issues with payment but Darius from support team helped me when I thought there wasn't any solution, I have tried 7 different bundle apps and this one outshines them all, especially in terms of compatibility with other apps like cart drawers. No matter how many stores I will be running in future, this app is going to be my preference when it's about offering quantity breaks!
