Hardware Decor
United States
Reviews (6)
Hardware-decor.com is thankful for the developers at intuitive shipping. Since shopify only seems to calculate shipping by weight (you know, like back in the 80's), store owners must reply on apps to get the job done, especially since shipping has been calculated by volume and length for several years now. iNTUITIVE SHIPPING SUPPORT, WHEN NEEDED ARE QUICK TO RESPOND AND ARE HELPFUL.
Developer reply ·
Thank you for taking the time to share your feedback. We’re glad the app has helped bridge the gap and provide the flexibility needed to handle more complex shipping requirements. It’s also great to hear our support team has been there when needed. We appreciate your kind words and your trust in Intuitive Shipping. If you ever have questions or need assistance down the road, don’t hesitate to reach out. Best regards, Ron Anderson Technical Strategist
Support is top notch. Occasional time zone delays, but that's just how things are now a days. We have been using powerful Contact From Builder by Globo for several years now. We also have been using their other apps, such as - Search and filters: https://apps.shopify.com/product-filter-and-search - Upsell and cross-sell: https://apps.shopify.com/partners/globo when support is needed, which has not been very often, then are quick to respond and make sure our requirements are met as needed.
After setting up and on their settings page, they had a link at the bottom that said visit our site. After clicking got multiple trojan warnings from malwarebytes for the site that was trying to load. the page trying to load was not synctrack, maybe their page was hacked? or something else, I'm not taking the chance.
Developer reply ·
Hi there, Thank you so much for taking the time to share your experience. We’re incredibly sorry to hear about the trojan warnings you encountered. We understand how concerning and frustrating that must have been, and we truly appreciate you bringing this to our attention. Please rest assured that our team has investigated the issue with utmost urgency. While it appears this may have occurred during a brief system maintenance window, we’ve since taken every necessary step to ensure the issue is fully resolved. The security of our users is something we take very seriously, and we’re committed to maintaining a safe, reliable experience for everyone who uses Synctrack Returns. We want to make things right and offer our sincere apologies for any stress or inconvenience this may have caused. That’s why we’ve sent you a detailed email directly explaining the situation further. We’d be so grateful if you could take a moment to check your inbox and reply to that email whenever you have a chance. We’d love the opportunity to regain your trust and show you the experience we always strive to deliver. Thank you again for your feedback—it helps us improve and grow. We're here if you have any further concerns.
POOR Product rollout! Programming experience over 30 years and took me a day and a half to re configure the template we use. The Shopify Help Center documentation is inconstant: 'weight' variable' to be changed to 'grams' for some reason, then farther down is says change 'grams' to 'weight' . Proofing and ask the question 'WHY' do we need to change the variable name seems to be a needed thing. Also, WHY would you put pricing on the shipper template? Also, one of the reasons you say the changes were needed was to save paper and ink. Well, Your new invoice template was printing a blank sheet of paper before printing the invoice. I expect better quality control from Shopify and feel bad for the MANY that now have to pay someone to try and RE Fix their templates so they can become usable again.
Developer reply ·
Hi there. Thank you for taking the time to leave your feedback, we truly appreciate it. As I can completely understand the impact of this change, I've gone ahead and shared your feedback with our developers. We are however, always working to improve platform and appreciate you sharing those points. - Blair, Shop Support
Support is quick to respond to any issues that arise. They way our site is designed along with Wholesale Pricing app, we can cater to both Retail and Wholesale customers on the same site without having a special place for wholesalers to shop.
Works well, and easy to configure. We needed to control small items or items that were being dropped ship which had other shipping fees we had no control over. By requiring a minimum purchase, it helped mitigate the costs.
Developer reply ·
Hi Hardware Decor Team, Thank you so much for your encouraging words. We're super excited to hear that our Shopify plug-in helped you mitigate the costs. We always ensure that our customers have a great experience with us. We really appreciate you for sharing your honest feedback with us. Have a look at our other apps too. We're sure they could become helpful to you & your customers. MageComp Shopify Team
