Knits and Pieces Annapolis, MD
United States
Reviews (2)
We have a small business - and had difficulty finding a program that could allow us to embed a calendar on our website to offer classes and events. Cowlander not only has met our needs, but has provided us with excellent customer service - in real time - not next week, and by a chat that is live, not a bot! We've been consistently impressed.
This USED to be a great program. Now, there are glitches all the time, and no one able to help you in real time. When I am trying to get merchandise to my customers, dealing with AI (which has not been successful to date) is not a reasonable option, nor is filing a report - which will take days to get a response on. It's been more than 7 years since I began using Shippo, and right now, I am eager to find a different provider. From the reviews, I can see that i am not the only one with issues.
Developer reply ·
Hello, We’re really sorry to hear about your experience - this isn’t the kind of frustration we ever want our users to experience. Unfortunately, we're unable to find your account by your review name. We'd love a chance to help - please contact our support team here: https://support.goshippo.com/hc/en-us/requests/new. You can let us know you're following up on a review and we'll be sure to look into your request further. Thanks again for your feedback. We’re actively working to improve, and your voice matters in that process.
