Ecolife®
United Kingdom
Reviews (5)
Je recommande à 100% cette application. Hyper utile pour créer des landing page et les personnaliser comme on veut. De plus le service client est irréprochable.
Developer reply ·
Merci beaucoup pour votre avis généreux. C'était très gentil de votre part. Soyez assuré que nous continuerons à améliorer nos services pour les précieux utilisateurs de PageFly comme vous. Encore une fois, merci pour les mots affectueux que vous avez partagés et merci d'être la meilleure partie de PageFly. Si vous avez des questions ou des préoccupations, n'hésitez pas à nous envoyer un message dans la fenêtre de chat en direct. Nous sommes toujours prêts à vous aider ! Passez une bonne journée et prenez soin de vous ! Boo | Équipe PageFly
I've been using the "InCart Upsell" app for about 6 months now. Initially, it seemed to meet my needs, but recent issues have entirely marred my experience. For about two weeks, whenever the app's offer is displayed, my website's screen goes completely black, rendering navigation absolutely impossible for my customers. It's a real nightmare for an online store owner to witness such a bug, especially knowing the value of every single visitor. Beyond this major glitch, I'd like to highlight that the installation of the app on the theme is far from intuitive. I spent a lot of time figuring out the process, mainly because there's no tutorial provided to guide users. For a paid app, this is simply unacceptable. But the most frustrating point remains the customer service. Every time I've attempted to address the issue, I've been given the same answer: "The issue will be resolved." Two weeks later, I'm still waiting for a solution, while my customers encounter a black screen and my conversion rate plummets drastically. I'm genuinely disappointed and can't recommend this app in its current state. I hope the developer takes this feedback seriously and works swiftly to improve the user experience.
Developer reply ·
Hi Ecolife, We're so sorry that you've had this experience. The issue you are facing is specific to the Safari browser. When your cart drawer opens it displays a cart overlay screen which should disappear after the drawer is closed. That action works seamlessly for Chrome, Opera, MS Edge, and Firefox events while our offers are being displayed. Debugging an issue like this takes a good amount of time, we recommend that you reach out to your theme developer who can investigate how the cart drawer overlay reacts with Safari compared with other browsers. Regarding the installation flow, we will be implementing an entirely new process for the application which will make this much easier and more intuitive. That said, we do provide helpdocs and offer free onboarding sessions with our customer support team. Again, we’re very sorry for the experience that you’ve had and are committed to making this right. Additionally, while we do recommend that you reach out to your theme developer as the most effective next step, we will continue to investigate the issue on our side and contact you if we are able to resolve it on behalf of the the theme developer.
I am thrilled to share my positive experience with the Beprofit application. After experiencing some issues with adding shipping profiles, I contacted their customer support and I must say, I was pleasantly surprised by their quick response and willingness to solve my problem. Their customer support team worked closely with me to understand the issues I was facing, and they quickly provided practical solutions to solve the problems. They also updated their application to include the option to add shipping profiles once again, which greatly improved my management of shipping costs and various delivery channels. Now that the issue has been resolved, I can say that the Beprofit application is an extremely efficient and user-friendly accounting tool. It offers advanced features for billing, transactions, and general accounting, while remaining affordable for small businesses like mine. I am very satisfied with the Beprofit application and I highly recommend this application to all entrepreneurs and professionals looking to manage their accounting efficiently. Their excellent customer service is a true bonus, as it shows that they really care about their customers and are willing to work hard to solve problems.
Developer reply ·
What great feedback to receive! We're so appreciative that you took the time to share this wonderful review with us and the community! Thank you for trusting us, we're here in case you need anything :)
