Ice N Fire

I would have positive review as I have used them for years. Unfortunately they just had a huge issue with there system that has deleted multiple collections and menus on our website. Now they are give me complex instructions on how to try and get it back to the way my site was set up. I am a small company and do not have the time to read all these steps and possibly screw up my site even more. I feel you all should log in and correct the issues you caused. I would avoid this app if these kind of issues concern you.

I have been using a different app for a number of years and just made the switch. So far they have been excellent. Way better and faster customer service and helping me learn how to fix problems myself. Keep up the great work! ** Update 9/22/2023 I will say that it has been a struggle with the transition to your new app from what you had set up before. It seemed like you may have launched before you were 100% ready but things are improving with many new features that are starting to work. Your support team are all great! They respond t messages quickly and are always willing to help us get listings corrected! SUCH A GREAT TEAM, THANK YOU! **Update. I have had to change my review over a couple of missing features. Great app but is very cumbersome when comes to inventory management and keeping offers going with FBA/FBM. This is a manual process per sku. If you have a large inventory kept in multiple places this might not be the app for you. They need to update some features and this app will be the tops. Still very helpful customer care though! ** 8/17/23 I am now updating again. With there switch over to the new "shopify connect" this app is not ready for us to use! There are many missing features from the app as it was before and new features like there MCF turn off by themselves. This screwed my inventory right up! You should not BETA test apps on your customers! Also there UI is very different not working they way it should. Please get this fixed. I would recommend avoiding there new app if you can until they get the bugs out!

If I could give less stars I would. Avoid this company! Costs way more than you may expect and after canceling with them and was told many times I wouldn't be billed as we have had difficult year, their billing department is relentlessly trying to bill me every month all year even after multiple emails from them telling me it shouldn't happen again. Research other more affordable options