Poppy and Ross
United States
Reviews (2)
This app could have been so good for me and my shop but the fact that you have to pay in order for your customers to be able to select one option is just a rip off. That should be built in to the generic features. I wouldn't mind paying for this app, but basic things that others offer as a base they're charging for. Plus, I had to have developers fix certain things because it's not compatible with the theme.
Developer reply ·
We understand why this felt disappointing. Our app is designed to support a wide range of option setups, from simple to more advanced use cases, and some features are structured this way to keep the app stable, performant, and maintainable across many different themes. That said, we hear your point clearly. Expectations around what should be included by default can differ, and your feedback helps us re-evaluate how we position and package these features moving forward. We’re also sorry to hear about the theme compatibility challenges you experienced. Shopify themes can vary significantly, and while we work hard to support as many setups as possible, there are cases where additional adjustments are needed. Improving compatibility and reducing friction remains an ongoing priority for our team. Your feedback is noted and helps us improve both the product and how we communicate its value more clearly.
Poor experience overall and cannot recommend this app. Never works on my site and constantly disappears. When it does show up the text fields never come through on the order and will just show Textify. What??? Very poor app. Going to look for another. I need this to be fully functional as I am running a business and can't have clunky apps.
Developer reply ·
Hi, thank you for taking the time to leave a review. I was a bit surprised by your feedback, as we didn’t receive any support request from you prior to the review. If you run into any issues, our support team is available 24/7 and always happy to help — either via live chat or email. Since every store setup is unique and often influenced by other installed apps, some individual adjustments can occasionally be required, especially when it comes to variant pickers. We’d really appreciate the chance to look into this with you directly and help get everything working smoothly, rather than having this reflected in a review that doesn’t fully represent the situation. Please feel free to reach out to us anytime at: support@inspon-app.zendesk.com Looking forward to helping you get this sorted.
