Doggylips.Com LLC
United States
Reviews (6)
Update - have spent considerable time with the support staff over the past couple of days including video conferencing. I am very impressed with the attention they give and I believe the problems have been solved. Amazon is not an easy marketplace to deal with but CED has greatly improved it's interface and support is easily available. Thanks very much
Developer reply ·
Greetings Doggylips.Com LLC, Your words mean a lot to us. Thank you for your appreciation. Hoping to have a great business relationship with you. We always try to provide prompt support to our clients, and we try to make them experts so that they can solve their concerns in the future without anyone's help. Team CedCommerce!!
This used to be a great app with outstanding customer service. No more. Too many bugs in the app and ZERO customer service. Maybe someone else owns the company now. It deserves no stars for complete disappearance of any customer support. Do not aggrevate yourself and waste hours. Get something else. CED Commerce is much better.
An incredible time saver - just make sure you have only the specific options you want so you don't delete things by mistake. Probably wise to export everything as a back up first.
This is an update of a 5 star review I gave FUEL more than a year ago. I believe that the rating was deserved back than. Sadly, and rather strangely, in the past couple of months FUEL has gone from one of the best POD companies to one of the very worst, in every way. The biggest problem is extremely delayed orders with no explanation and apparently no caring. I still have two that are over a month old and haven't been shipped yet. Customer service used to be exceptional. Now it is almost non-existant. Yes, they usually provide initial responses reasonably quick, but they are mostly canned and of little use if not downright misleading or false. Print quality used to be reasonably good, not many complaints. But from what my buyers have told me over the past two months - the print quality is not at all reliable any more, many complain that they are washed out looking out of the box, and fade more each time they are washed. And I am aware of at least three situations where the wrong shirt was sent. Right image, but not the brand or style that was ordered, the shirt color isn't the same as what was ordered, and of course what was sent was a cheaper product. I could go on with other issues but the causes are unknown so in trying to be fair I won't mention them. I suspect one of the problems is that FUEL is relatively new, and as they grow it seems that they are incapable of handling increased work load. They aren't even issuing refunds like they used to. Come on, more than a month 'in production' and won't cancel or refund? I've been getting rid of all my Fuel listings - recreating and moving them to other POD companies, which at least thus far have been better in every way - surprisingly, even cheaper. I won't mention names because that isn't the purpose of reviewing FUEL, but if you care about your business reputation, you should use someone else. I'm spending many days deleting and recreating elsewhere, but what choice is there?
Very simple, and useful to change prices before exporting to different market places, then immediately revert back for Shopify. There are other ways to do that, but this is by far the easiest, and very inexpensive.
Developer reply ·
Thank you for sharing your experience, this is really helping us to know that this app is on the right track. Do not hesitate to reach us if you have any questions or ideas about a new feature, we are very welcome :) Thank you and have a great day! -Aldo-
This is extremely useful once you figure out how to do everything. There are lots of tutorials that are helpful. Actually I haven't had to contact customer support at all, which in itself is unusual. Mostly I use it to export products to Amazon - it's by far the best/easiest solution I've found - though you do need to make a few modifications to the spreadsheet, a few fields are missing, but as long as you are proficient with Excel, this is great.
Developer reply ·
Hello, Doggylips! Thank you so much for your kind review - it proves it's worth putting all the efforts in! Please, let us know any of the fields that are missing in the Amazon export, and we can easily add them to the export. Also, hoping you are taking good use of the ability to pre-fill the values in Metafields "amazon" namespace, and other fields, so that those values come out in those fields. Maris Excelify.io