Fuel: Print on Demand

DO NOT USE THIS APP. Worst customer service in the history. Long shipping time. Gives you a daily excuse on why your item isn't shipped yet. After digging deeper, I realized their items are shipped from CHINA while pretending to be from US. BE AWARE. STAY AWAY FROM THIS APP. They are not transparent about their shipping at all.

NTO Sports is very excited to work with Fuel for all its Apparel needs. They have time and time again shown me that they are my right choice. The customer service they provide is excellent.

Overall great experience with Fuel. Couple features need improvements and I have conveyed that to the customer support team. I'd definitely recommend it.

Received excellent customer service from Claudia when I had issues with some products. Other reps have also been very courteous and helpful. Overall a great team to work with. Thanks!

I highly recommend this POD company. The app is pretty simple to use, and we have many satisfied customers who have purchased t-shirts printed by Fuel POD. Issues don't happen often, but when there has been an issue, they are great to work with ensuring a satisfied customer in the end. I cannot say the same of some other POD providers I have used.

I've been using Fuel on Shopify for months, and it’s been a game-changer for my store. Uploading designs and setting prices is super easy, even without much tech knowledge. The product variety is excellent, and the print quality is spot-on—vibrant colors and sharp details every time. Plus, customer service is top-notch, always responsive and helpful. If you're after a reliable, hassle-free print-on-demand partner, Fuel is one of the best options to go for.

This app is great and the merchandise is very affordable. I have been using the app for a number of years and they have never let me down yet. Customer service is top notch

I gave them 2 chances and they cancel orders without telling you leaving upset customers. They lock my account saying my own custom designs are trademark violations. Even though they are clearly not. I have recommended this app to a lot of customers but have now got them all using custom cat which is much better and has MUCH better customer service and USA products. AVOID FUEL!!!

Using Fuel app has been an excellent experience so far. I appreciate the help and support I have received from these guys.

Flawless experience so far, can't complain. I recommend Fuel 100 percent.

Smooth integration with my stores and an impressive range of products for outdoor and fitness niche. Good profits as well. I love it.

I love Fuel the most among other apps I am using on shopify. When I narrow it down to print on demand apps that I have considered or am currently using, Fuel is best suited to my specific needs and I'd relying on these guys for most of print orders.

Amazing app for my merch business. Very easy to apply my design ideas to a wide range of products. Very satisfactory experience so far.

Feature rich and yet very easy to use POD app. Highly recommended!

Fuel exceeded my expectations. My stores mainly sell t-shirts and this app has the best product selection and very competitive pricing. Thank you!

Very satisfied with this app. Top notch print quality of all the providers tested so far. Also, no one else could beat them on price. Thank you.

Absolutely amazing experience so far. Very easy to add my designs to products, attractive profit margins and a very helpful customer service.

My store has been using Fuel for over 300 orders now, and, overall, I'm very happy to continue to use them. They are the cheapest and also the fastest fulfillment company I've used, sometimes shipping orders out within 2 business days, which, if you know anything about this industry is really good. While Printful still have better flat mockups than Fuel - Fuel are growing and improving all the time. Their support are friendly and their engineers get the job done if you have some technical issues. Overall, if you are looking to make your apparel store much more profitable than with Printful or Printify - Give Fuel a go, and start banking more profit ;)

I installed and checked at least 5 POD apps but Fuel fulfills my business needs in the best way possible so they are going to be my number one print partner. Not just that, I advised my close family members who are also opening shopify stores to check out Fuel.

Fast and friendly service with great products.

Great customer service, beautiful printed shirts, trustworthy

Very easy to use with great customization options. Customer service is also prompt and knowledgeable. Outstanding experience so far.

Great find! They responded to my email almost instantly. Extremely amazing app features and very impressive product range. I hope to use them as my main print partner.

I've been using these guys for years and migrated over to shopify on their recommendation. Love it so far.

Received awesome support in setting up my store even beyond the Fuel app itself. Amazing tools to finalize your designs and very attractive profit margins.

Good service

Fuel is the backbone of my online business venture. I am very happy so far with the service quality and app features. Highly recommended!

Really excited about this new business and Fuel has been the most impressive app so far. I am looking forward to start selling my shirts.

Very easy to work with Fuel so this is my second store where I'll be using this app as my main printing partner. Overall an outstanding experience!

The staff at Fuel has been amazing to our team; they get things done, make things right, follow up, and offer advice on things to sell. I couldn't ask for a better POD vendor to work with. I don't understand the negative reviews. I'm happy, my customers are happy. Keep the Fuel tank on full! =)

Be forewarned. This company censors your free speech. They will randomly cancel orders and not even email you. They have become political and they are also now using AI to go through your designs. They earned hundreds of thousands of dollars from our company over 11 months. Now, they want to be the police of what you can and cannot create (even if you have a graphic artist). I used to be a HUGE fan, but my loss of customers has been so great because of the way they have handled things and small businesses can't take their delays and censorship. My company can take the nearly $100k that Fuel earned from our sales and give it to a provider who will not censor based on whomever is printing the apparel.

Support rất nhiệt tình, fuel cần cải thiện thêm về thời gian sản xuất và giao hàng nhằm tránh sự chậm trễ đến tay khách hàng!!!

FUEL failed to meet our high professional standards and is no longer our exclusive vendor for Fitted Crew T-shirts, 50/50 Hoodies, and 15 oz Mugs. This POD vendor is not worth the effort for the following verifiable reasons: Their quality control department has been found lacking, their support team inept, and their app full of fatal flaws that will make your business fail. I do not recommend FUEL as a business partner in the POD market. 1) T-Shirts and Hoodies were far too often shipped with misprints, wrong prints, missing prints, wrong product blanks, and wrong product sizes. Customers would get the wrong size print other than what was mocked up. 13" large on the back would be printed 11.5" instead to save ink. Wrong print on the back with the correct print on the front. Inconsistency in specific print location as per the mockup generator. Gildan blanks swapped out for Jerzees blanks without communication or permission or a refund for the difference in blank price. Mugs arrived broken as they were missing protective packaging or were shipped using inferior packaging materials. 2) Fuel would print shipping labels within two days, but production would occur 5-7 days after the order was marked fulfilled - when contacting the shipping agent, USPS/UPS would state they did not have the package in their possession. Fuel also never allowed for size changes when a customer ordered the wrong size as they've already printed the shipping label. Orders couldn't be canceled or changed as a result. 3) Their mockup generator would have color selections for products they did not have in stock or keep stock on. Production times would become up to 12 business days on certain colors and sizes as they waited for blanks to arrive. They would print a shipping label to maintain their production time claim even though their facility still wouldn't have any blanks in stock at any of their printing facilities. 3) Fuel support staff would only politely respond with auto-generated replies - "I'm sorry...." They often ignored requests or questions and I'd have to ask again when looking for order updates on messed up orders or orders that had too long of a production time. These things happened far too many times and at my expense. My profit margins verifiably decreased 30% after switching to FUEL. The only thing about doing business with them was their low prices - of which they sneakily increased their shipping fees to increase their profit during COVID-19. They have two packages sent instead of one when customers ordered a T-shirt & a Hoodie combo and claim they were produced at different facilities. (not good for the environment or for our budget). When asked to disclose their facility location as proof, they ignored all requests. I do not believe their print facilities are located in the continental United States as result. For all of these verifiable reasons, I'm cutting my loss and moving on to a new POD vendor to further grow my graphic design business.

This app by far, has the simplest setup for your print-on-demand needs. Rather than setting up each apparel, for example, if you have a design that you require a t-shirt, hoodie, crewneck for, you can do it all at once on Fuel. Their service is amazing, very quick to respond with any issues I had. I have tried so many and this stands out by far both for cost and ease of setting up your products. They also only use quality carriers rather than these unknown foreign carriers you've never heard of. Since Covid, deliveries are obviously outside of their control but Fuel are sympathetic and helpful every step of the way. Coming from a business that has tried more than 20 print-on-demand suppliers, I promise you, you won't be disappointed!

Update as of june 2022: FUEL POD used to be good, right now, they are atrocious. So many delays with shipping times. They'll give some updates about their shipping times being 3-5 biz days when they fully know its not true. So many other reviews of them being absolutely bad in recent months.

Great customer service and very fast response time! I'm happy with all orders from Fuel. I intend on growing my business across my multiple websites with Fuel for years to come! => Update: No respect for customers. Not respecting the Seller. Increase Ship unreasonably. Increase Base cost unreasonably. Austria Long production.. Quality is not good.. Ship is expensive..

Orders over last 2 months have taken 8+ days to ship with at least one order taking 17 days to ship from the payment date. Support is slow and not helpful. My last orders are now at 10+ days post payment and i am being told they are waiting on blanks! Do yourself a favor and go with someone else.

They are doing aweful now, we have to wait over 10 business days for our orders be shipped out, and when they ship out, they split customers order and send multiple pacakges, that's painful for international customers, especially it's higher chance to get lost in transit. We have bad reviews complaining the long time waiting, customer get tired of, so do we. Super tired of this shity service, even in last year Christmas they are not as aweful as this......

Update (4/1/2022): Fuel used to be fantastic for its price offerings, but today prices rose as much as 30% on some items. As someone who buys blanks for a living by units in the thousands, I know the rates they can get them for. Super unfortunate that we will be taking our business elsewhere now for majority of our items. Update (1/8/2022): I want to to love this POD vendor so badly since there rates and interface are good, but it seems like every month theres a new issue. Lately they have been sending emails to our already massively jammed email inbox when something is out of stock, and they only give you two days to respond. They used to just put it in the "error" category and it was so much easier, we would swap it for a new garment on our own. Instead, we miss some of the emails, don't realize orders are cancelled, and then customers are mad they have to reorder (and we had no idea for weeks). Also - they are way behind the ball compared to other POD vendors when it comes to adding more variety. For instance, they only have 2 "low tier" hoodie options, when for most sellers those are the most profitable items. I have asked for over a year for them to offer a mid tier/top tier hoodie blank. Also - don't even thick about doing hats or beanies with them - they take weeks to produce and by the time they get to production, the color is 9/10 times out of stock. We just today switched to a new vendor for hats and beanies because this was a daily issue. Update (12/9/2021): Quality seems to have improved, have had under a .5% return request rate over the past few months. My only complaint still is the major out of stock problems we face with items like hats, select colors of blanks, etc. Lastly, and most importantly, they have a very limited selection compared to every other POD vendor. They only offer 2 hoodie blanks... like come on there are hundreds of blanks out there that could easily be stock, especially a "better quality" one compared to Gildan. We still have to use other vendors to get those nice hoodie items, and therefore charge our customers who buy multiple items for shipping twice since it cannot all be done on FUEL. Update (6/19/2021): Quality is not good, had an issue last week and this week. Made a 13 item order, and 8 of them are faulty. Not sure how 8 faulty items are able to sneak by quality control, that must not even exist. Print on them is off centered, front and back, as well as sizing wrong on many of the items. Should not have to worry that my clients are going to make a big order and half of it be faulty. Get what you pay for, now looking for new POD vendor. Update (6/16/2021): Finally, things are mostly back to normal. Shipping is back to normal speeds, MOST items ship within 7 days. Sometimes faster. They did just raise shipping prices which is unfortunate but its the way of the world. Going to keep my rating at 4 stars permanently until they expand their product offering in the categories that matter to the influencer business such as sweatpants and shorts. Also, limited products in the hoodie section (top sellers for influencers). Wish they had a garment like Independent Trading Co or another midweight hoodie, the blanks are only a few dollars more wholesale. A lot of their competition offers it and sadly we have to use them for those products, and therefore have to charge our customers for shipping twice, damaging the customer experience. Would love everything under one roof. Another feature that is needed, custom neck tags. Our business is going to be at the point within the next 3-4 months where we require custom neck tags to uphold the brand identity as we hit new follower milestones, so hopefully they adopt it soon or we will have to jump to a new platform that can accommodate our growth. Update (6/4/2021): Fuel seems to have fixed the MAJOR issues they were having with production, hopefully that does not happen again. If it does, will definitely be my last straw with their service. That being said, they have returned to normal fulfillment times. It seemed like only when I mentioned that I was so unsatisfied that they started to care about giving me updates about the 30 day delays. I had to ask for refunds for old orders when as a company that should be automatic. They need to focus more on being customer centric and I think then they could become a top POD company, but they are long from there. I should not have to ask about refunds for things that should be so obvious especially when we do over 10,000 products a year with them. They also need a wider selection of products to compete with the other POD companies. For hoodies (top seller) they only sell "low tier" hoodies, and do not sell shorts or sweatpants of any kind. Those are major staples in our industry and are now getting those made by the thousands by an overseas vendor and using a 3PL. Wish I could have everything in one platform. Update (5/6/2021): Wanted to give them the benefit of the doubt, but we officially hit having orders that are 30 days old, which is completely unacceptable. No clue how it takes 30 days to put an item in a printer. We have started to shop around for a new vendor, but the process of transferring all our orders would be a pain. They refuse to issue refunds for super old orders as an apology which is crazy, so I decided to refund the customers that are this overdue at my own expense, and eat the cost of the item since I still want them to receive it and provide good customer service. Hopefully they can return to normal turnaround times soon or else we will be forced to leave Fuel out of respect for our customers. Original Review: Quality: Not bad for the price. The print comes out right 98% of the time. We have shipped over 7,000 items from them this year and I would say we had issues on about 100 of them. Shipping: Shipping, especially international, can be super slow. Some international shipments take at least a month for delivery. Domestic can be quick, depending on where it ships from and if it is DHL ecommerce or USPS Priority. Turnaround time: This is my biggest complaint. Sometimes they ship stuff out in one day, sometimes it takes a month. We currently have 8 orders that are almost 30 days old. That is not acceptable for any business, and I wish they would recognize that and give some refunds like any other proper business would do. Customer Service: Respond pretty quickly, but sometimes they have a hard time understanding what I am asking for. I think the customer service is international based. The App: The app must be accessed through Shopify, you cannot access it on a standalone website. The system is relatively dynamic, but when you try to change existing items, etc, it gets pretty complicated. Luckily their FAQ gets updated somewhat frequently. Overall: If they could just fix their turnaround time, or at least be sympathetic to their customers when they get promised from customer service that are not kept, they would be able to compete with the big players in POD. I work with other clients that could bring them thousands of orders per year each, but I am refraining from bringing them over to the FUEL because of turnaround times.

$5 for one shirt plus $3 for each additional. This is greed, this is robbery! If they do not change this, do not use them!

We're just getting started adding print on demand products in out store to grow our small business. So far I've been very happy with not only the pricing in comparison to other POD apps but also the customer support has been all you can ask for. Fast, professional, and helpful.

Best POD company on the Shopify platform. That they carry Comfort Colours sets them far above all the other available PODs, and when compared to the ones that carry comfort colours, their prints are superior. Even after the discounted price, they are still much cheaper than their competitors, while also having a smooth app and customer service is top-notch as well. Overall, I am extremely satisfied with FUEL so far. I am thrilled to see how this app and service grow in the future.

I had not received payment from PayPal due to some issues at the customer's end. However, the auto fulfillment option had placed the order for production. On request, the FUEL representative was prompt enough to cancel the order for production. Otherwise, in case of any delay, the product would have been shipped without the payment received by me.

Fulfillment time is usually pretty good. Product selection is decent and support is responsive. However, on multiple occasions, my customers have received the wrong color shirt due to an automated substitution rule they have, which can’t be disabled. This even occurs when multiples of the same shirt are ordered in different sizes, so the customer receives 2 completely different looking shirts. There’s also no notification of this happening, so it’s not until the customer complains that I am aware. For me, the color of the shirt is specific for the design. For that reason, I will be moving to another POD partner where I can be more confident the correct item will get sent.

I'm new to Fuel and Shopify, so naturally, there's a learning curve with learning these apps. I've had many questions along the way and I'm happy to say that each time that I submitted a question to Fuel Customer Service, I've always gotten a swift and thorough response. It might have been the answer I wanted, but communication is so important to achieving high goals. Their attention to my questions and concerns show a real professionalism. I'm happy to do business with Fuel.

print quality is always great! Price is right! production time is fast! customer service is very responsive! Hector with the customer support team rocks! he has handled all my questions and issues ive ever had with fuel! he should be promoted! highly recommend!

I am using this app to add products to my Shopify store, its working good so far. Though I am facing some issues, not sure the problem is at their end or mine. But the integration is good. Looking forward to making Fuel my sole print provider. Do increase your portfolio of products so that I can use Fuel exclusively.

The company is great, the customer service is great and their printing quality control is great. Nearly 900 T's sold and less than 1% have had an issue related to their printing! I am very happy. But here is an issue I raised before once which I don't think they clearly understand. Due due todays logistical supply issues, often certain colors are not available. When a specific size and color are not available you get an error message on that order. At this point you have to notify the customer and then provide them with a list of colors for that size which are available. This takes going into their inventory popup, selecting the style of shirt and scrolling through a list of nearly 30 colors and 6 sizes. You then have to open another window with a sample of colors available and mark the colors off for the customer, then send the customer an email asking to please select another. It takes at least a half hour to do this and then send an email, once you get a reply then you have to go back in the apps orders program and change the color to resubmit the order. This is a big pain and time is money when you go through this process. Their site and process designers could easily create an automated reply which lists ONLY the colors available for that particular size and style shirt. This list would also need to show the actual sample colors available. Thus this could then be quickly sent (forwarded) to the customer for them to choose a replacement. My one year anniversary using Fuel was the end of May for the record they produced nearly 800 shirts for me and maybe 6 had issues with poor printing and perhaps 3 where due to my design (lines letters too small etc. Every time they quickly replied an the problem was solved by sending out a new shirt! Again my only issue is the cost for the second design image at $5 as I want to keep costs down as low as possible. December 9th, 2020 Since I restarted my store using Fuel at the end of May, as my main POD supplier, Fuel has printed me nearly 600 shirts / hoodies! About 4 of these shirts had issues with the image alignment / quality control. Additionally only 2 had issues with delivery (but these were to outside USA ) My biggest complaint is the following, in an attempt to keep the costs down and offer customers shirts at less than $20 each Fuels charge of an additional $5 for a second print on the same shirt is to me, high. Anyone can find the wholesale costs of the shirts offered and when one orders a second print, your buying the shirt again. The 5 dollar additional cost is significant and causes you to have to raise the price of the shirt 25%. It would be great if they could have some type of flexible plan that addresses these issues. I hope Max sends me an email with some ideas or offers to address this. July 20 Since May 26th, 2020 I have had over 200 shirts made by Fuel. I have yet to receive one complaint from a customer regarding quality issues (knock on wood). That says a lot! My only complaint, is that the charge for a two sided design is $5 extra. Which Is like buying the T shirt twice (I buy whole sell for special tees produced buy me so I know the cost). The $5 extra charge cuts deep into the profit margin if you are trying to keep your shirts under $20 with free delivery. I hope Fuel will reach out to me and perhaps come up with a better price? June 11 Received quick communication from Max Bhala and Fuel after raising a few concerns. I got my questions answered and for now things are going good. As those who are developing businesses know customer service is indeed the most important aspect in building and retaining customers. keith@deepseadreams.com

My partners & I have been working with Fuel for about 2.5 years now and the experience keeps getting better. As a company they strive for quick shipping and perfect quality and they hit the mark more often than not. One of the best things about Fuel is their pricing and how they allow you to actually make a reasonable profit margin with print on demand. We intend on growing our business across our multiple websites with Fuel for years to come!

Customer service is excellent. I think Fuel will soon overcome the inadequacies in the past time and return to being as great as before.

Fuel's customer service is great. I get a response usually within the hour. I can't say enough good things about this service! Great Quality and Fast Shipping

You lost my business. Shame on you for deceiving your customers. We all count on you and you have failed to deliver.

This is an update of a 5 star review I gave FUEL more than a year ago. I believe that the rating was deserved back than. Sadly, and rather strangely, in the past couple of months FUEL has gone from one of the best POD companies to one of the very worst, in every way. The biggest problem is extremely delayed orders with no explanation and apparently no caring. I still have two that are over a month old and haven't been shipped yet. Customer service used to be exceptional. Now it is almost non-existant. Yes, they usually provide initial responses reasonably quick, but they are mostly canned and of little use if not downright misleading or false. Print quality used to be reasonably good, not many complaints. But from what my buyers have told me over the past two months - the print quality is not at all reliable any more, many complain that they are washed out looking out of the box, and fade more each time they are washed. And I am aware of at least three situations where the wrong shirt was sent. Right image, but not the brand or style that was ordered, the shirt color isn't the same as what was ordered, and of course what was sent was a cheaper product. I could go on with other issues but the causes are unknown so in trying to be fair I won't mention them. I suspect one of the problems is that FUEL is relatively new, and as they grow it seems that they are incapable of handling increased work load. They aren't even issuing refunds like they used to. Come on, more than a month 'in production' and won't cancel or refund? I've been getting rid of all my Fuel listings - recreating and moving them to other POD companies, which at least thus far have been better in every way - surprisingly, even cheaper. I won't mention names because that isn't the purpose of reviewing FUEL, but if you care about your business reputation, you should use someone else. I'm spending many days deleting and recreating elsewhere, but what choice is there?

Avoid this app. There are better POD companies out there. Quality, shipping time, support and every other thing is horrible.

4/6/2021 - I have stuck with Fuel thru the pandemic and tried a few samples from competitors with my business, brokenchainsapparel.com. Fuel's printing has been better than most that are close to their price point. Their printing and delivery is always within their advertised production lead times. I did have an issue with a customers chest logo not being correct. Max reached out to me right away to let me know they did find a problem within their system. He refunded me the full amount. Max kept me up to date with the investigation and solution. The one thing I wish Fuel would do is integrate live inventory so that if it isn't available, a customer can not order and then have to be told that it is currently out of stock. This would be a great feature if they could implement this. Again, the print quality has been really good other than the one issue with the chest logo. I have several of my designs that I have wore consistently for a year and the print still looks good. 5/8/2020 - 10:12 PM -Update on review: Max reached out to me and helped me make the corrections I needed which were actually on my end not theirs! The response time was amazing. I can't wait to actually start using them now. I've heard a lot of great reviews on their print quality and I am ready to see 1st hand!! Changed from 2 star to 5 star based on customer service Pricing is great but I couldn't get the products live because i kept getting the 'There are no shipping methods available for your cart or address' because I could not get the "inventory managed by" to pull up Fuel. It wouldn't even give me the option. It's like their app does not integrate well with Shopify

Every shirt/ sweater/ hat all came out absolutely perfect. We have unique colors for our brand and they were spot on with our Hue

I have worked with many other POD companies over many years. I'm a stickler for quality--that's more important to me than anything else. The ideal is a fantastic quality with a good price--but that's so hard to find. At least, it was, until I found Fuel POD. Their printing quality is some of the best I've ever seen. My designs are complex and detailed, and their prints are crisp, and really capture all of the intricacies involved. Their printing quality alone is enough to consider them a top company to work with. But, then add in that their prices are incredible. They are by far the best value of any POD company I have ever worked with. Their turnaround time is great as well, and they are very receptive to e-mails when something has gone wrong. They are quick to respond, and usually have a solution ready to go. I seem to always work with Luis, and he is incredible. I can't say enough good things about how wonderful he is. He is one of the many reasons I love Fuel POD so much--his warm, caring attitude make it easy to feel like I can reach out for support whenever I need to. Shipping this year has been a struggle with all of the delays USPS was experiencing, but they are always quick to respond and come up with a solution when something has been lost in the mail. This year has been a struggle for so many sellers with global shortages, supply chain breakdowns, and shipping nightmares. But finding Fuel POD in December has been amazing. Signing up with them was one of the best decisions I have ever made for my business. They are an incredible company who cares about their customers, and are a breath of fresh air in the POD world. Thank you for everything y'all do.

The only reason they're getting a 2 star is because their prices are really good and I'm hoping the test order I made comes out great as well. It's only been 2 days since I started using Fuel and the headache is present let me tell you. My first issue came from the structure of placing a test order, there isn't any clear instructions on how to do that. There is not button or section where its dedicated towards you placing these kind of orders, its all just in the same place with no detail. Fine, I got through that part but then the most annoying issue I ran into was when my Test order came back with an "error". I messaged customer service and they got back to me the next day with a link to the amount of stock they have. In other words you'll have to personally wake up and check their stock daily and then manually update your items based on the stock they show on their storage link. While you're making the actual product it does not tell you what's in stock and what's out of stock and unlike other drop shippers they 100% allow it to be LIVE and RUNNING on your website without saying a word. What their customer service suggested to me was to replace the color with something similar or another item whenever a customer ordered something that was out of stock. If you don't email them about this they don't inform you either. Again, they do have great prices so I dealt with those issues and updated my items. I thought it couldn't get any worse until today when I noticed I missed out on 4 sales and one of my customers reached out to me letting me know what the problem was. Basically any time an item from Fuel was added to the cart and they attempted to check out it would give them a shipping error telling them they couldn't ship to their area/location. I had to go through Fuel's FAQ section and finally found an answer to this problem, at least I thought I did. Fuel provided instructions on how to resolve this issue by going into my settings and adding fuel to the other shipping settings in your account. I did that but did it solve the issue, no. I also made a shipping profile for Fuel itself and did that fix the issue, no. Now I'm here waiting for a response from customer service but in the mean time I'm going to go look for another drop shipper with equivalent prices even if its a bit higher because these issues and missing out on sales isn't worth a few less bucks. Try at your own risk, Fuel has potential to be great because they do have an advantage with their prices. If they can fix these big issues so many more people would use their services permanently as a first choice, I know I would but right now it only deserves 2 stars and that's me being nice and seeing their potential.

So far this app and service has been amazing. The app itself is a little glitchy at times but the quality of products and speed is amazing. I highly recommend you use Fuel!

Great prices and fast fulfillment. Shipping rates are inexpensive and they ship internationally. Not too much to complain about I have had a few hiccups with their inventory and some small quality issues but overall they are offering a great service at a very low cost.

I have used many POD apps and sites but Fuel is the closest I have gotten to a local feeling relationship. When I request certain items being incorporated, a conversation always ensues with Max, and I've seen multiple products introduced because of those conversations. Fuel is focused on their clients' success and their level of customer service surpasses any competitors.

Can't recommend Fuel enough. I was spinning my tires with other POD services, but kept running into the same issues. Do yourself a favor: start with Fuel. Their cost is low, the quality is some of the highest I've ever seen in POD. Paired with their *EXCELLENT* customer service, it really is unbeatable.

I use Fuel to sell merchandise (t-shirts and mugs) for my business. It's awesome to have a service that handles my orders for me, with zero issues. Great quality tees and quick shipping time. Stellar service!

I have been beyond pleased with Fuel since day 1. I have been through a number of vendors that do not compare to Fuels quick shipping and printing time along with the pricing and quality. Keep up the amazing work!

We have now done over 3000 orders in the past 2 months and they are terrible, shirts routinely take 1-2 months to deliver and customers get PISSED. There is a 1-3% error rate of misprinted graphics, crooked designs and bad prints, half prints etc. Use CustomCat, our orders have been shipping in 2-3 days and much higher quality with better automation.

So far everything has been going smoothly as we transition all our products to Fuel and Max has been very helpful on getting all our questions answered. We have not experienced the super long turn around times (only about 7 days which is reasonable considering the circumstances) and they look to only be getting better from here on out. We have worked with another division of their company in the past and the quality has always been stellar. Keep in mind Printful has a 6+ week turn around time right now and they won't even let you create new print items so not sure why some of the recent 1 star reviews recommend switching to Printful. You don't get all the bells and whistles that Printful/Printify offer but if you have any experience in the apparel industry then in my opinion this is a great option as you simply can't beat the prices & quality.

I've been using two other services to get started with my Customer Dirt Track Racing Shirts and apparel. I stumbled on Fuel by accident and after getting a sample I made the switch. I've actually started making some money with the low prices. My first year with the other services I barely made $400. My first month with Fuel I've made over $1200. On top of the $$$$$, the print quality is better than the other services I used in the past. Brighter and more crisp prints. a little larger back print area and very quick responses. I am more than pleased and my customers are as well. HIGHLY HIGHLY recommend! ****taking this all back. They were great for the first 30 day trial. after that a major drop off. They won't contact you back and will send out terrible product. They can't get an order out of the shop in under a month. before you try them, check out the BBB and you'll learn everything you need to know. TONS of filed claims against them. https://www.bbb.org/us/in/indianapolis/profile/custom-shirts/ooshirts-inc-0382-90017749

Hello Fuel team if you don't want to complete the orders and ship it even after a month, then please close the business and don't waste our and your time. I hardly write bad reviews, but this app is not professional at all. At first Max was replying to all my inquiries, but now he is just ignoring my messages. I can see he's reading my inquiries but basically ignoring it. I hope i can post snapshot of our conversation, lots of one way questions without any answers. Do us a favor, please close your business. Thank You

*UPDATE* Changing from 5 stars to 3 because after a month or 2 of wearing one of the test shirts I had printed, I noticed the print started cracking and flaking. Not a huge amount but, honestly, when trying to grow an apparel business any amount is too much. All the other positive things remain true but I may just end up finding a new pod service for the time being over this. Made a switch from Printful to Fuel and so far have not been disappointed. Before I go on, it must be noted that the printed colors from Fuel were nowhere near as vibrant as Printful's printing. Having said that, Fuel offers low enough prices that I was able to significantly reduce prices for my customers while simultaneously increasing my profit margin. The quality of products is mostly on par with Printful, though with less options. Oh, and the excellent shipping speed must be noted. Its my understanding Fuel uses expedited shipping at no extra cost (or something like that). Im looking forward to more improvements on Fuel and definitely looking forward to having more options in products but for the time being Im definitely sold on Fuel. PS - *Dear Fuel, add leggings!*

So far I like their products a lot. I had some issues with the quality of the heat press transfer and they said they would send out replacements. Right now though the shipping time is extremely delayed. Currently I have 2 orders in placed May 11th and they are still unfulfilled and it's May 29th (13 business days). So be aware of that. I'm hoping things turn around though.

Very fast shipping and great customer service, highly recommend for all pod stores, will keep using this app in the future.

Fast shipping and great customer service! Highly recommend for new users and giant sellers. Waiting for new product lines coming

App has been great overall. Pricing and service is strong. Most importantly shipping speeds are great for my customers.

I love this app.. easy to upload designs..enough products to get something started.. and they are fast. Best customer service I have encountered so far as well. Print looks great. Cannot wait to grow my business with them!

The prices and everything are great, but at first when I had orders come in they would not sync with the app, so I tried manually putting them in and that did not work either. The support is unavailable on the weekends which was a little frustrating, but once I was on with them on Monday they smoothly helped me fix the issue. Once the company grows and so does the support team I am guessing these issues will be ironed out.

I have not received my order yet so i cant tell on quality or turn around time but i can say is that the app is so easy that it makes you overthink i did something wrong. With other apps i tried they seem like a cluster. Chat support is also by far the best experience and most helpful. They literally have an eye on it seems like. -Good job-

Honestly this is by far my favorite POD app to use. The customer service is really quick and has helped me tremendously. One thing I will hope they come up with is a better grid system for laying our logos but its a minor thing.

I have already recommended it to some of my friends in the biz. This company is off to a great start. The prices are insanely good. Places for improvement; a better design UI and more products to choose from. Try it with a few products and see if you like it. My .02

HIGHLY recommend Fuel for shop owners looking for great UI, convenience, and cheap custom on-demand printing. Will be using them to print swag for my business!

This app is undercooked and needs more time in the oven. No custom mockups which means my products will look identical to everyone else who uses this app, inability to adjust sizing of designs on apparel, and no way to import products that already exist in my store. This app provides no value to me in it's current state.