Sunny Garden Market

We had an issue early on where a feature we'd specifically asked to be turned off stayed active and we were charged for it. Chargeflow fixed it quickly and refunded the charge. Since then, their team has been very helpful with setting up our account and investigating issues stemming from our Shopify Payments configuration. The alert feature seems to be working well, and has helped prevent a few chargebacks over the last months, which is exactly what we were looking for.

It took their support team 12 days and several exchanges including a call with a sales rep to give my question a final answer. Their free plan is extremely limited, it imports random shipments and doesn't let you test anything properly. Yet they expect you to pay 99$ to use an app you weren't able to test. We're going to use Aftership, who have fast support and a lot of features. We’re very sorry to hear about your experience and totally understand your disappointment. Our team has followed up directly and are taking active steps to make sure this doesn't happen again. If you ever decide to give Loop another shot, we’d love the opportunity to work with you again and make things right.

Not working properly. For many orders it's just not showing any tracking updates, although these updates are properly showing on all other tracking apps (like 17track.net). Customer service is dismissive. I'm paying for an app that's not working, but they maintain that they can't refund me because "the app is working". In the meantime I'm getting emails from customers saying that our tracking page is useless because they can't track their order.

Great app! The free plan has enough features to let you properly test it. Also customer service is excellent. I had a small issue with the "Notify me" button and Pearl from support fixed it in no time. She also gave me helpful tips and helped me implement them. I 100% recommend this app

1) Widgets are super slow to load on your website, leaving a blank space during up to several second before they appear. I contacted customer service, who are nice people. But 15 days later the issue still isn't resolved. They only suggested I speed up my website. BUT my website is already fast and it wouldn't solve the issue anyway because the delay appears after the website is loaded. Disappointed. 2) Also, the UX on the back-end is quite terrible.