Kandilynn's

WARNING!!! It is with a strong sense of responsibility that we highlight several pressing issues requiring immediate attention. The current performance of your platform falls significantly below acceptable standards, presenting substantial challenges for users and raising serious concerns about its reliability. Firstly, the site suffers from persistent latency issues, often failing to load altogether. Even when it does manage to load, navigating the interface is cumbersome and inefficient—an experience that wastes valuable time and reflects poorly on user satisfaction. For any organization aiming to establish credibility and leadership in its field, such technical shortcomings are unacceptable. Moreover, the reliance on generic AI-driven customer service solutions further diminishes the quality of support provided. Personalized and effective customer engagement is a cornerstone of business success, and the lack thereof raises questions about the company’s commitment to addressing user needs, especially when there are reports by other customers here that state that they have not received responses from you until days later. The products offered also fail to meet industry benchmarks, according to other reviews herein. This reported inconsistency proves the company and its products fall short of competitive standards; whether reported by us or others, the matter still stands. This misalignment undermines trust and credibility, both of which are essential for fostering long-term customer relationships and building a reputable brand. For a business aspiring to lead, it is imperative to prioritize professionalism, efficiency, and quality across all operations. This is why we cannot do business with you. Our experience with your platform has been particularly disappointing. Despite utilizing the highest internet speeds available in our area, the site repeatedly buffered and failed to load critical pages, such as the design studio and product catalog. This fundamental instability prevented us from placing even a single order, making it impossible to rely on your platform for building a reputable and successful business. Furthermore, user reviews on this portal echo similar frustrations, reinforcing the conclusion that neither the app nor the site meets the standards expected by businesses aiming to serve their customers effectively. The issues we encountered are not isolated; they are widespread and indicative of deeper systemic problems that must be addressed urgently. We firmly stand by our assessment and cannot agree with the company’s attempts to dismiss these concerns in their reply. Immediate and decisive action is necessary to restore confidence in your platform and ensure future growth. Until these challenges are resolved, we cannot recommend your site or products to anyone seeking reliability and excellence in their own business endeavors.

Great customer service. However, it would be better if the responses were more quickly rather than a few minutes in-between. It would be helpful.

This is an app for AliExpress, which is well-known for low quality items, inconsistent production, long delivery times, and excessive complaints from customers, and this is why we don't do business with AliExpress or any apps that promote them. If this app would add more EU, UK, and UAE suppliers, this might be worthwhile, but as of now, it is not very useful for us. I believe that the concept itself is good, but there just needs to be a much broader database for culminating supplier and product leads for online retailers. Hello sir/dear, Thanks for your comment. But I have to clarify that we are not just an app for Aliexpress. You can set Aliexpress as your order supplier when you connect SKU, and then our system will transfer the order to the Aliexpress supplier you choose. We also keep strong supplier resources, and we provide professional sourcing services, always wanting to help our customers find source suppliers. You can easily post sourcing requests with pictures or product links. Keeping Aliexpress vendors is an attempt to give customers more choices. We prefer our customers choose our suppliers so that we can better control the quality of products since we have QC and after-sale service with our own supplier's goods. Customer shopping experience is one of our most important concepts. If you have more questions, you are welcome to contact our agent directly on WhatsApp: https://api.whatsapp.com/send?phone=8615700183536 Best regards Bestdealer Service Team