The Art of Cross Stitch

So far so good, customer service is great in lending a hand, the interface is easy to use and I'm looking forward to MIDA fixing my bot issues.

Easy to use and very clear user interface. So much customization to help me figure out every single aspect of content creation to help boost SEO, faced a few snags but Joseph Kim helped so much in figuring things out.

I've been using this app for 6 months now and i think every online store should have it as a necessary part of operation. Being able to block insane surges of sudden visits for example today from Singapore with isp Alibaba (US) Technology Co., Ltd. is so helpful. They are very quick to respond as well when you have questions and need help.

After a few months with this installed , had a customer messaging me asking why i have not responded with their form upload request. Checked the app and saw that even though its enabled, its still asking to be enabled. Worked once when I installed after received no more submissions. Uninstalling as this not reliable. Update: Noted, let me try again.

Tried the free plan for a few months before now stepping into the paid plan. Mohamed is amazing in helping me get my footing as there were a few things to work around. Still getting it all up and running, but so far the experience is solid enough to invest in the upgrade fee. Update (9 July 2025) --> Thank you Andrew for making it look sooo aesthetically pleasing on my website :D and for going above and beyond to even catch a few more things to make it better.

I'm writing a more updated review after using this app for a few days and was given it for free for lifetime. I'm forgoing the free offer to write this review and will be uninstalling the app shortly. Customer service is helpful and earnest but I do find that asking for collaborator access to my store for every small issue is a little jarring. First issue I faced was the word Redeem not being in one line for the widget and the M falling to the 2nd line. There is no ability in the app to resize the font. Changing it to Claim worked for me but Customer service needed collaborator access to check on it. it's a size issue, i don't think you need to access my coding for that. 2nd issue was i marked positive for guests getting points. but after a few orders , some were guests some with accounts, orders were paid and marked fulfilled no points were entered and i had to do it manually. Chloe wanted access to check which this time I get it but I'm already a little turn off by this app due to other limitations. I am not able to export or import customer data on my own, i have to request support to do this. Entering points for 2000 over customers was exhausting, i have to open one by one, to go back to the first page, navigating to the next page again and again. I think the app has promise but though i was given it for free for lifetime, this is a huge commitment. once the customers are earning and redeeming, it would be hard to get out of and if I have not much control and I have to ask CS for every single thing, this is becoming a chore. Update: Thanks Jennie for the clarifications, I do appreciate your explanations on why the collaboration access was necessary. I wish your app all the best.

First impression is wow! App is pleasing to the eye, and I love a good UI, the fact that it can be integrated with Judge me, even better. Customer service is amazing in helping me import all my customers past purchases into points in just minutes over me slogging to do it one by one. So far, experience has been really good, easy to customize and tweak to fit my website, and one day if this helps my business, i'd be happy to move to the paid plan :)

I've been using this app for free for a few years and today wanted to look for a google pop up login, tried another app that didn't work and uninstalled. and then lo and behold saw that this app which I've always had, had the same ability if I upgraded my plan so yes, I did it! thank you for giving me this app for free for years and now I'm so happy to pay for it as well. keep up the good work! Awesome. I need the payback to make sure the stability and availability of the app service.

Installed it, chose the monthly subscription and it won't go back to the page to optimize image, just stuck at the page to choose alt text and check report and subscription. There's no movement nothing. Pls refund! Update: Thanks for your reply, I think you are not understanding what I was trying to say. After upgrading, the page is stuck where it shows report and subscription. I wish I had taken a screenshot, there is no template page, nothing to fix what I want the alt text to be. I get it that it's not manual but surely there's a page where I can choose the formula of the alt text and to see its progress as updating etc. Instead I just see the plan, a report page at 0. I've uninstalled the app. Hey Thank you for your review. Since you have subscribed to our paid plan, you do not need to optimize Alt text manually. Our app takes care of everything. What you just have to do is choose your Alt Text Template, See the report every 24 hours, and Manage your subscription. The rest of our app is taken care of automatically. I hope you find this information helpful and wait at least 24 hours to see the magic. Thank you.

Apps are ok but there are some bugs like not appearing as well on mobile etc. Customer service took some time to respond even after given access to website and I'm not comfortable on leaving access for long periods of time. At the end I just forgo the app. Out of 6-7 that I bought, at the end maybe just ended up using only 1 and the rest is just a waste of money.

Amazing app, took a lot of work off my hands!

I had hope for this app when my last review app which I've used for years started getting glitchy. I can live with errors and getting help here and there, but during the 15-day trial, the entire dashboard and all my reviews disappeared and was replaced by an odd Proviews Q&A that looked like a backend interface. Their support did request for access to fix the problem at the end of the day but after 15 days, this will become a paid monthly app and for an error this big, it was hard to be confident in committing to this app for years to come. I don't really want to keep checking on an app to see if its working fine.

I just installed it, and was checking it out. Almost immediately i get a whatsapp from someone from India checking on me and my installation. I'm all for support but this is a little too intrusive. I'm not even asking for help and trying to see if it's something I want. I didn't sign up for whatsapp communication.

Very useful app for doing work that you normally will take hours or even days to do. With an easy and intuitive interface, I found it simple to navigate. I did need a little guidance and support was one of the best I've encountered! Professional and always there to help. A shoutout to Julia, thank you for all the immense help and quick support! :)

Amazing app, with an awesome support. Thank you for helping me eliminate that annoying white space and making my cart page look super good. I know I'm guilty of installing and uninstalling but I always come back for a very good reason. I can never find anything better :)

The support was good on live chat, helped me a few times quickly. But throughout my experience, the info was kind of glitchy and today the moment my ads started running after i made some changes, there was 1 click only the whole day and yet the cost went up slowly to 4.56 usd. It wasn't the cost for one click, it went from 1 dollar plus and ended up to that but still 1 click. If it's delayed reporting, how can it just affect the cost and not the number of clicks. I'm looking for a reliable ad partner long term that can work just as well as Google with transparency and I have to trust it for it to work. Had to uninstall and let this go right after.

something is going very wrong today, I can't upload any files and it keeps saying failed to publish. Update: Thank you for the quick response and fix! Everything is working great now :)

I've been using this app for years, bought a template and for the price it's a worthy investment. Very easy UI and super simple to customize. Thank you for helping my store make beautiful email updates!

Very good and stylish app, fits my store very well. Love the classy look as opposed to the cartoonish ones that other apps offer. Hello there and thanks for the amazing review! We highly appreciate it! 😊✨

I misunderstood the free plan criteria about 500 visitors a month, thinking its 500 ppl who would be messaging me. Installed on 25 mar and by 4 apr, received an email and the app turned off on my website unless I upgraded. Basically what did the app do for me within these 2 weeks. No one sent a msg, no one asked anything. But because I reach a traffic of 500 visitors be it for a minute or 2, that counts. It's a ridiculous criteria. Maybe receiving 50 queries a month would have been a fairer criteria.

I expected more for this app. Somewhere along the line, i stopped getting notifications that there are new messages, and there were so many msgs just left there unanswered. It's so easy to not see the small grey numbers at the side of your screen! Very bad for business, i must have lost some sales just because of this app. Not to mention some replies won't go through at all.

Amazing app, easy to set up, easy to navigate with a good user interface. Hopefully this will be useful longterm.

Good app, great support, very quick to help! definitely recommend for small businesses to add and use on their website. Thank you very much for your feedback 🙏We are happy that the app helps you.