UpPromote Affiliate Marketing

Just upgraded from free plan today. Have not started using yet, hence the 4 stars. Customer Support from Tanie was great helped resolve the issue. Hoping to get some referrals with using the program.

Evans I'll give 5, but the app itself tbh is a 4

Customer support is really fast to help, need a few minor work arounds if you're not willing to move off the free plan initially - but all doable.

Great app for starting your first ambassador program. Has all the basic functionalities you'd need to get your program off the ground and running. The biggest plus is the excellent customer service. Maya, in particular, is speedy, efficient, and willing to help with any question. It lacks some of the more advanced features you see in competitors', but you can't beat the price, especially if your only motive is to get an ambassador program out there and not waste any time. We were with a competitor previously, and their customer service would take days to respond, with very little action. We really appreciate how quick everyone is to help here!

UpPromote is great! The site is easy to navigate, and the resources it offers are great. It has been great so far building our affiliate program with it. Mina from customer service has been SOOO patient and has been sending us the info we need while guiding us.

Mina with support team is really helpful and on the spot on getting issues resolved. Support team overall has been great.

This app has been great (: Mina is such a big help!

So far so good! It's very simple to set up. Mina helped me do exactly what I wanted!

Good app but too expensive with the monthly fee plus overriding commission on sales. I had to remove it and went with another app.

Nice app! I’m using the free plan, but I miss many features that are only available in the professional plan (which is very expensive for me now). For example, I can’t download invoices for my payments. However, the customer support is very fast and responsive — thank you, Mina, for your help even during the weekend!

This app has been great so far. It's been a really great experience so far. The support is amazing!! Mina helped us today and it was super easy to get things sorted. I will say, it's not as clear/organized as it could be for set up. I think for what we're paying monthly it could probably have some more detailed features such as for gifts and motivation I'd love to see some more automatic structure around bonus commissions - like setting them up for a 2 week period that automatically turns off after a set time.

Nick should get paid more, he's the best staff member by far and will go out of his way to help you. 4 stars though because there is some sneaky paywalls in this app that you'd never guess was there until you're fully invested. Tread carefully.

They provide good support. If you have an issue they will work with you to resolve it quickly.

ESEPCIONAL

MIa in support was very helpful.

Barney helped me a lot with adding commissions for our designers as well as our affiliates.

great experience and very polite to me and resolve my query within seconds the all team is cooperative and very polite .

Worked with Barney and the service was good. Responsive, clear and willing to work together to figure out any issues or concerns.

Tommy est un personnel très réactif, à l'écoute. Je le recommande

Friendly and Fast Support

It's too early in my experimentation to give 5 stars - I'll upgrade it later once I'm convinced that everything works perfectly.

Still testing but loving it so far

I still didn't use it but the settings are easy and quick. I needed some help to embeb it on my page and Tanie was really really helpful and kind. The only BUT I have is that this when you used shortcodes to design the page it provide info in English like the shortcode "cookie" provides "30 days" so it'll be better if cookies shows just 30 and you can add days, días, jours, or whatever you need.

Online support is readily available and so helpful!! Thanks, Tommy!

It was good experience as my problem was a bit complicated. I would say Barney was very helpful to the point where he got on a Google meet call to help resolve my problem. . Nice work!

It has a lot of features that can be challenging to configure but their chat function is connected to a support team that is responsive. Tanie was really helpful in quickly finding a solution to our issue.

I had some difficulties at first, not due to the app, but due to my not familiar with the interface. I worked with Stark and he was VERY helpful!

Haven't fully utilized the app yet, but the customer service while we get everything set up has been great.

The app performs quite well. I think it would be good to improve some details, but I don't know if it is technically possible. So congratulations to those who created this app and grateful for helping small brands. The service via chat is very good, especially there is a guy named Nick and a girl named Tanie who are always making an effort to respond and give clear solutions, his helps make understanding the app simpler. Thank you!

On aime travailler sur UpPromote pour notre marketing affilié et nos ambassadeurs de marque! La plateforme est facile d'utilisation et le service à la clientèle est rapide! Il manque quelques éléments de développement pour notre programme qui devient gros, mais c'est super pour commencer un programme affilié.

Nick has been incredible! I’ve been searching for an app that offers a free trial without heavy limitations, and UpPromote has exceeded my expectations. However, what truly stands out is Nick who has patiently solved every single question, issue and customisation. I must add, the reason it didnt receive 5 star, is because there are a-lot of styling and mobile compatibility issues. Logo, style and resizing that makes the user journey look really awful. I have spent hours (with the helpful) support team to solve these issues which are rather basic styling issue that should just work. Also making Font styling (size and format) available to the user to edit would make the processes easier. Thank you

Please, contact me! I was very happy with this app but now I can enter in the app, there's an error apparently. I can't find a way to contact you because the login is not working

It was so close to good! Really great portal and extensive configuration - managed to get the portal, sign in, all pages, and functionality working exactly how I wanted them. Unfortunately, only got purchase tracking to work when Shop Pay was used, but not when regular checkout was done - we admittedly have a strange website setup.. Tested and tried for a while, couldn't get it going. Besides that, the upgrades are far more expensive than the alternatives, which offer perfectly competitive features.

Selina provided great service! All of the support has been really helpful. I'm still trying to understand the tool, but the support is really great.

i like your employee Barney, she is so sweet ,she help with me

There are some issues with the app itself. I created a list and sent it to customer service who said all the items I discussed they have IT working on. It has been months though and I haven't seen those changes. Examples would be when refreshing the screen it doesn't keep you on the screen you're at, it boots you all the way back to the beginning. The back arrow does the same, even though it has a back arrow for you to press when you are getting additional details on a referral, it boots you all the way back to the first page. This requires the user to have to really pay attention to the page they were on in order to get back where they were. Its a time suck. The customer service team though has been spot on and very helpful. They always take their time to really show me exactly what I need. SELINA and NICK are all I have worked with and they are 5 STARS for sure. If the app fixes the back arrow or refresh button, it would get 5 stars as well.

pretty good experience using the app so far

Love that it is user friendly and integrated with in Shopify. I love how it sends emails to Affiliate and creates coupon codes for each person for free. I wish you could for free create customize link for each affiliate instead of having to pay for this feature.

good,but price is high

Não tenho muito ainda dizer!

love the ease of use for the most part

Excellent app that seems to do absolutely everything one could hope for. Customer service is quick and helpful. I highly recommend. I only removed a star because I believe that the ability to translate the affiliate guide/forms in multiple language should be available on the Growth plan (and not only on the much more expensive Professional plan).

There are a few improvements needed to make the reporting and comms a little better, but the team at Secomapp are just amazing and super happy to help! I can't say enough about how much effort they put in to help us build the best system possible.

A little confusing but so far so good. Hoping it will help manage my affiliates better and help me save time.

So far so good. Easy set up and set up marketplace ad. All tests were successfull. Let's see how it works from here.

This Program is to help people successfuuy,I have seen great results so far. y Clothing Store is getting sales and Conversion. I have been very happywith them. Thanks UpPromote.

The information isn't always straightforward for figuring out an issue. Trying to search for the answer can also be unsatisfactory.

First try! Simple and easy to use.I will get back to write more comments if this app help to boost my business

Haven't officially started running it yet, but so far their chat support is great! The overall UI looks great as well. I hope they will add Japanese officially in the future.

Gute App für ein Affiliate-System, umfangreiche Funktionen. Ich hatte 2 mal wegen unterschiedlichen Problemen mit dem Support zu tun (Stichwort GDPR) und jedes mal konnte mir der Support zügig weiterhelfen. Wir sind sehr zufrieden mit der App.

I would recommend this app. Not sure why you ask on why not recomending the app. Beside I am new and still need to check

I still need to learn more about this and how it works. I can't really review it until I see how it works in real life when I reach out to people I want to be affiliates and help them navigate through this app to get it done.

We had some issues on setup, but UpPromote resolved them quickly once we were able to communicate with their Tech Support. We are excited to start signing up new affiliates, and will continue to update this review as we experience issues or successes. But so far, so good.

Really nice app and the customer service is awesome, too. Their people offered me great help in using this app, and a very pleasant use experience.

An affiliate was having some issues figuring out their account and the support team has been consistently helpful and available when needed. They helped me understand the process and gave appropriate info to pass along to my affiliate. Great service!

I used this to track affiliate marketing and better promote my brand. This should be a good app to help achieve my metrics

A app é muito intuitiva Tem muitas funcionalidades para programa de afiliados disponibiliza muita informação útil de análise O suporte é muito bom. Respondem sempre muito rápido a todas as dúvidas.

I just registered for this app and so far the experience has been great. Support is there 24/7 and a lot of the features that I am looking for are included in the free plan. I signed up for the marketplace and have gotten 2 applications in less than 24n hours!

Fantastic app at a great price. The software itself is pretty intuitive and the help docs (of which there are plenty) is very good, so getting it set up has been pretty straight forward once you understand their nomenclature. When I've reached out to support, the response (via chat) has been very quick and they've been very knowledgeable (thanks Gwen). One nice feature of this software is that you can automatically move an Affiliate from one tier (they call them programs) to another based on their referrals' sales (and other options too). It would be really great if I could auto-generate a new, unique discount code for them with upgraded benefits associated with that new higher tier as well. If not that, at least give me the ability to run a report (each week, month, quarter, whenever) that showed me which Affiliates had moved up a Tier so I could manually adjust their discount code. Bottom line - GREAT app! Just needs a small tweak to be PHENOMENAL!

i DIDN'T NOW HOW IT WORK WELL, i JUST USE IT NOW, i WILL UPDATE WILL REVIEW ONCE I USED IT FOR A LONG TIME

The app works really well. It is obvious that they've been around for a while and the app is very polished. However, one of the main reasons I picked this app was the availability of a decent free plan and an affordable first-tier. However, this was deceiving. I was immediately forced to go to "Growth" because the free plan doesn't support paying with store coupons, which is the only way I want to pay. And I will quickly be forced to go to Professional because the Growth plan doesn't support Klaviyo. This was not obvious from the App Store page, so a little sneaky. And now I'm kind of committed, which I guess was the idea from the start.

Für mich als Onlineshop Betreiber ist das Thema komplettes Neuland und die Navigation wirkt im ersten Moment sehr überladen. Man muss sich die Zeit nehmen und alles Steps, die zum Glück vorgegeben werden, gründlich durchlesen. Man wird quasi an die Hand genommen und durch das Programm geführt. Ich stecke zwar immer noch im Lernprozess, freue mich aber jetzt schon es ausgiebig nutzen zu dürfen.

Have only gone through the setup process, but they make it very easy step by step. Excited to move forward and really test out the software. UPDATE: Actually, since my initial setup, I have not had the best experience. Our tracking was not working correctly upon installing your software. We have reached out to support, but it has been slow and less than responsive. Not to mention, they decided to leave for the weekend without any sort of solution for us, a brand new customer. Honestly, if we weren't so busy over the course of the weekend, we probably would have installed a new software and gone with a competitor. However, we have other priorities which have popped up in the last 48 hours. It seems by default we will wait the weekend out and give the team another day or so to resolve the issue. But its been slow and not really the best customer service thus far. UPDATE NUMBER 2: Finally got a solution. After updating my review, I promptly received more attention. I did quickly research competitors, and decided to give UpPromote another chance because it was so consistently promoted and recommended. Customer service was able to find a solution that did not require me to be awake in the middle of the night to speak with them, or downloading additional apps to find a solution... the original options given to me. It took some communication, but eventually we got it straightened out. Excited to see what the platform can offer now!

Great marketing tool! I just started with the app and already have quite a few affiliates interested.

So far so good. Installing and testing as both the program manager for the store and as an affiliate myself. Easy set up! Would give 5 stars if you were not forced to sign up to the "Professional" plan at $59.99 in order to use Paypal. That is a major drawback! At least they work with Venmo.

Great services support, have no comment anymore! just try it! Pricing is afforddable suitable for the new store.

Just started using this App and so far, so good. Will double back if that changes. I really appreciate the ease of use.

Very easy to set-up, will use moving forward and see how it performs. Adding extra characters to meet the requirement.

I used this app to create an affiliate program fast and easy process but need more detailed instructions

We are just curious to see how it works. We hope that you will send us a message when the free 14 days are over. Thank you.

It a pretty good app for setting up an affiliate program. It has helped us increase our sales for sure

App is working, but hard time to find affiliates, it will be great if you give more ideas where to find them

Easy to install but I have not used it yet. Will do another review once i have started utilising it.

So far so good. The setup is fairly intuitive and the free plan has the tools you need in order to get setup for growth. I like how its an all in one tool so far, customization was actually impressive. Only complaint is the default grammar is so very bad, I spent most of my time reviewing any outbound marketing triggers.

Great app, quick and easy to setup, the English is not perfect but can I work with it, I'm excited about what this app has to offer and help grow our business!

it's a huge time consumer to have to manually do codes on the back end. I don't think I should have got to go on, everything else works really well so far.

Just upgraded to growth plan and believe that it is a solid app; however, I think there is some work to be done on the User Interface and design for affiliates and brands alike. Not the easiest to navigate and logically understand at first, but once you get used to it, it clicks. Once they get those worked out, should be a five star experience.

We're using this app and so far so good. Easy to install, lots of configuration possible. A bit expensive for our utilization however, there's no bug this far. We'd like more reports available for our customers such as sales by products and others. Great app regardless. Don't hesitate.

SET UP WAS QUICK, EASY and LOOKING FORWARD TO GENERATING MORE PROFITS and MORE TRAFFIC, WITH THIS SYSTEM.

Easy to use and set up. I haven't left a 5 star review because the sign up page is funky looking, but it is great! Thanks for the ease.

Great little app to get you started with affiliate marketing in your store. Not quite as fully featured as others (yet), but you can't beat the price!