Ali Reviews: AI Product Review
by FireApps
View in Shopify App Store ↗Reviews (1401)
Developer reply ·
Hi Kawaii Stop store, We apologize for the inconveniences you got when using Kudosi (Ali Reviews) About the "Bulk import review" button on DSers, I see that our team have asked you Collaborator Account or Google Remote with the technical team to check the issue. Could you please allow us once to check it. Because on our side, we can see the button on our test store. We have the Bulk import with AI from AliExpress for 50 products at once, have you tried it. Please let us know if you want to get more support on this feature. Additionally, I have explained more features in our live chat and it was also sent to your mail. Please have a check and let us know if you have further questions. Kind regards, Lauren from Kudosi
Victoria the support person was not helpful at all. she said "It is out of my responsibility, you should do it by yourself." instead of trying to help me out. I asked to speak with a different support person, Harwin. This person was very helpful and helped me solve the problem that I was experiencing. Harwin deserves 10 stars.
Developer reply ·
Hi Lauren, Here's Lynn from Ali Reviews, I hope you're doing fine. I would like to know if you received our previous email and I hope to get a response from you. For this case, we would like to express our sorry about our communication and attitude to customer, we'll improve our service better. It would be great if you can understand that we're willing to support you. I am looking forward to your response. Regards, Lynn
It's hard to use for someone like me. But, the rep helped me get going pretty well. It's costly for the app...
Developer reply ·
Hi Rattana, I'm Gemma and thanks for your feedback of Ali Reviews. We completely understand that costs are a big part of every merchant's decision of which apps to use. We've built our app to provide a great return on investment on all of our plans. We are confident that the app will pay itself back in full by increasing the conversion and retention of your customers. Additionally, please spend your precious time to visit our website at https://fireapps.io/blog in relation to the latest news of Ali Reviews. If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at support@fireapps.io, we are always willing to help you! Best Regards Gemma Ali Reviews - Product Reviews Support Team
I would give this more stars but took away two for not being alerted that the largest amount of reviews you can import from Ali is 10. While this works great for larger, more established websites, it's not worth it to a smaller site, just starting out, who is looking to something like this to help establish them as being reliable. It needs to be in clear language that this is only a trial and you'll only have access to 10 reviews, just for testing purposes. It does work, with a little work, just not for us beginners.
