Dropshipman: Easy Dropshipping
by Dropshipman · launched
View in Shopify App Store ↗Reviews (324)
Website show merchandise available, when source , unable to find product. Also products are not fully synch to shopify synch.
Developer reply ·
Hello, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience and frustration you’ve experienced with the product availability and synchronization issues. We understand how important it is for your store data to remain accurate and fully synchronized, and we regret that our app did not meet your expectations in this instance. Our support team has already reached out to you via email regarding this matter, and we are committed to working closely with you to investigate the issue and find the best possible solution for your store. We truly appreciate your honest feedback, as it helps us identify areas for improvement and continue enhancing our platform. Your experience is important to us, and we hope to have the opportunity to restore your confidence in our app. Thank you again for your patience and understanding. We look forward to resolving this issue with you.
Compared to other apps, some significant functionalities are missing. While the support agent has been great, my original account manager, Kathy, who did well, has left the company. I now have a new manager, but I'm not completely satisfied with the transition. There's considerable room for improvement within the team. I plan to revisit my review once these improvements have been made.
Developer reply ·
Hello Très Elite, Thank you for taking the time to share your experience! We appreciate your feedback and we're continuously working on enhancing our product to meet the needs of our users. Your insights are valuable to us as we strive to provide the best experience possible. Thank you again for your support! Best regards, Dropshipman Support Team
Update: I have been with this app for over 6 months now and I my say I am extremely disappointed. Processing and shipping orders is taking 21-30 days to deliver which is a false statement of them claiming 16 days. Even though customer service is nice, then are not reliable and cannot answer basic questions. I have had to refund 5 orders because they took too long to process orders. This beyond frustrating. During the holidays it's even worse, the warehouse abruptly stops working despite processing orders before their deadline. The only reason why they are still better than Oblero is the customer service. Even though they are not helpful at least you don't have to wait 3 weeks to get intouch with someone.
Developer reply ·
Hi Lybra,👋😄 We are so happy to hear you are enjoying the app! Thank you so much for taking the time to write us a review. We really appreciate it. I wish you all the best and don't hesitate to reach out if you need help! 🙆♀️ Best regards, Dropshipman Support Team
