Amplified Email & Abandon Cart

My app has completely stopped working and I've submitted a help ticket and have gotten no reply. I have enjoyed this app until now.

2 stars - Some good features like shop pops and automated recovery emails and app is very easy to use but I reported a very serious flaw in the way they take credit for "recovering" orders - even 6 months after emails are sent they claim to have recovered orders for different products. These were from my own test purchases so I was very surprised. If they are charging based on this it is simply not true! Support fobbed me off for 10 days. I have uninstalled the app. Update: After leaving my review the company has sent me several emails about the problem I highlighted. Shame it took a 2 star review to get their attention but there you go. They assure me the situation has been fixed. I can't confirm this myself as i won't be using the app now so best to check it for yourself. I do think the app is good but the way my support was handled really left a sour taste - shame.

I have just started using this app and have not seen any sales resulting from it. Also, it would be easier for me to see what is going on, if I could see the results directly on the Shopify dashboard on my Gallery. I think it is a neat idea but unless I can see sales resulting from it, I will not be able to give it a high rating. Let me run for a while longer to see what happens. Dennis