Asklayer Survey & NPS for pros
by PEAKDIGITAL · launched
View in Shopify App Store ↗Reviews (56)
After testing most of the similar options in the Shopify App Store for a multi-page customer feedback survey, we ultimately chose Asklayer as our solution. Anthony, the founder, was instrumental in helping us tailor the app to our needs and was incredibly responsive to feedback on a couple of features. His support exceeded modern expectations, going above and beyond, which we deeply value.We plan to continue using Asklayer for future customer outreach campaigns and highly recommend it to others looking to implement similar improvements on their sites.
good and personal, responsive support - even helpful to uncover misunderstandings
Developer reply ·
We do indeed have a free plan, on the pricing page, don't select a plan. Just go ahead and hit "I will decide later" and it will as it says let you decide later by putting you on the free plan.
Not at cheap as others and it shouldn't be. Asklayer is amazing.
It is very useful, but quite expensive.
Developer reply ·
Hello and thank you for the 5 stars! We've had a few users mention they would like more features at a lower price point - so we listened! We're launching new unlimited and unlocked plans in just a few days time :)
I tried three of the cheapo survey apps before giving up and paying for this. You get what you pay for, it's true!
The app works well and has been easy to use for our needs. We’ve used it for a simple post-purchase survey to find out how customers heard about us, and it performed exactly as expected with no issues. Since we used it during a free promotional period, I can't speak much to the value for the money, but based on our experience so far, it seems like a solid tool for basic survey needs.
Developer reply ·
Thanks for the kind review!
元々はCRM向上のために、チェックアウト完了画面でのアンケートに導入しましたが、使い勝手が良いので他にも様々な場所にアンケートが設置でき、非常に便利です。 日本のスタッフの方がいるので分からない時も安心して聞けますし、 困ったことや要望にも迅速に対応いただきました。非常に助かりました。
Developer reply ·
高評価いただきありがとうございます。 CRMの改善に役立てられますよう鋭意アップデートを重ねていきますので、今後ともよろしくお願いいたします。
Absolutely love this app! It does everything I could possibly want it to do, is fast and user friendly, customizable, and the support is friendly. There's no reason to use any other paid app out there.
Easy to navigate and has and warm and friendly vibe!
Wonderful app and great support from the team.
Developer reply ·
Thank you for the 5 stars, It’s much appreciated!
Easy to set up and get insights from your customers.
I tested lots of survey apps and this one takes the crown! Very easy to use, lots of customization options, great reports, and the support is just stellar! I asked for a feature I was missing and they added it the next day! Highly recommend.
Developer reply ·
Thank you for the 5 stars!
Très facile et complet
Developer reply ·
Thank you for the 5 stars!
There was a bug and the support team fixed it within 30 minutes. Amazing!
Developer reply ·
We're happy the support worked well for you!
Works with flows and has a lot of options like sending surveys via link.
Developer reply ·
Thanks for the 5 stars.
The app works well and the support is attentive and quick to resolve
Developer reply ·
We appreciate the 5⭐️ and your contribution of the pt-BR locale!
使い勝手が良い
Developer reply ·
高評価レビューをいただき誠にありがとうございます!ぜひAsklayerをご活用いただきさまざまなお声を拾っていただければと思います!
C'est vraiment Top cette application! nous l'utilisons actuellement en Post Purchase pour savoir par quel levier les clients arrivent chez nous et ca nous aide à diriger nos publicités. Nous allons tester les autres options pour voir toute l'étendu de cette application. Merci à vous
Developer reply ·
Thank you for the 5 stars! Much appreciated.
非常にわかりやすいUIで、簡単に購入後アンケートを実装できました。Googleアナリティクスなどでは拾えないデータや意見を収集できて非常に助かっています!
Developer reply ·
高評価レビューをいただきありがとうございます!購入後アンケートは特にShopify Flowとも連携できるなど幅広くご利用いただけます。今後ともよろしくお願いいたします。
It was the only survey app that I could set up easily and still have flexibility
Developer reply ·
Thank you for the 5⭐️ our team appreciates it!
The app works not perfecty in the backand (sometimes you have to open the surveys twice to edit something), but the usecase und the information you get from the customers is very useful. The app for free is easy 5 stars ;)
Developer reply ·
Thanks for the 5 stars ⭐️ Sorry to hear you ran into a bug! Our support team will reach out to you about it, if you can give them some info they will sort it ASAP.
I just recently installed the app to use the post-purchase survey feature. Overall it was easy enough to setup. I did have to contact support for a couple of questions, and they responded quickly to help fix the issues. Hopefully it works well going forward.
Really nice App! Great overview. Builded in smoothly! I can highly recommend. Many nice options like different questions on different URLs. So important!
A great place to build a survey. I had some queries and got fast and useful feedback. The only thing missing for me is a question where you can rank the answers, and this doesn't exist. The team are adding it to their backlog though, so it's great that they're taking the feedback. I can't complain!
Developer reply ·
Thanks for your review! We will indeed add that question type and your actionable feedback is much appreciated.