Chargeblast: Block Chargebacks
by Chargeblast · launched
View in Shopify App Store ↗Reviews (49)
I’ve had the pleasure of being assisted by Lorence from Chargeblast on multiple occasions, and every experience has been excellent. He is always incredibly fast, helpful, and thorough in his explanations. What really stands out is how he takes the time to provide screenshots and visual examples, making even complex topics easy to understand. His communication is always clear, simple, and effective. Lorence is truly an outstanding professional, and I genuinely appreciate the quality of support he consistently delivers. He is definitely a great asset to the Chargeblast team!
App is great, support is great and had a problem that was easily solved by Eureka
DON'T make the mistake to install it!! It is a scam app. Please be aware, they will not let you cancel it again and continue to charge money from you without permission. Even when the alerts were not for your store you will be billed for it.
Great software. I was new to this type of service and the customer support from Franz helped me a lot, very gratefull I had him.
Developer reply ·
Thanks for giving us the chance to work through this with you, PrimeHaven. Glad our team was able to help — don't hesitate to reach out if anything else comes up.
Shermaine was awesome. Super fast at my request and took care of what I needed! Thank you!
Developer reply ·
Thanks for giving us the chance to work through this with you, FLOWPOUCH. Glad our team was able to help — don't hesitate to reach out if anything else comes up.
Excellent support! Franz was very professional, patient, and answered all of my questions clearly. He helped me set up Chargeblast correctly and guided me through every step. Thank you for the great support!
Very easy quick respnding and helpful. They help me with anyhting i need with in minutes and if.i haev an issue its resolved withen a couple of hours! Love the rates thay gave me and how their system works!!
Developer reply ·
Thanks for giving us the chance to work through this with you, Melo. Glad our team was able to help — don't hesitate to reach out if anything else comes up.
Setup in <1 week, already handled x3 alerts, and Jean was super helpful in getting my descriptors optimized for max coverage. Also super clean and nice user interface. So glad I found this service and highly recommend it to merchants focused on LTV/subscriptions.
Developer reply ·
Good to hear the alert handling has been working well for you, Manolytes. That's exactly what we built it for.
Honestly these guys are great. Super quick to respond whenever I reach out, like genuinely fast, not the usual "we'll get back to you in 48 hours" thing. They always know exactly what they're doing, sharp every single time, and they actually deliver on time. The detection rate has been really solid for me and the service works fully, exactly the way it's supposed to. No chasing them down, no half-answers, just straight to the point every time. At this point it lowkey feels like a premium service, in other words its a a luxury lol. Completely satisfied across the board. If you're on the fence, just go for it as the Chargeblast team delivers 100% of the time. K.
Amazing experience with Chargeblast. The team is super responsive experienced and helpful. Worked with many chargeback mitigation softwares and chargeblast has by far been the best in every meaningful way. Highly recommend every type of business works with them, they catch everything.
We’ve had a good experience with Chargeblast so far. Setup was fairly straightforward, and it’s been helpful in giving us more visibility into chargebacks and prevention efforts. The team has also been responsive whenever we had questions. Still evaluating long-term impact, but overall it has been a useful addition to our workflow.
What a HORRIBLE app! This app does NOT stop chargebacks and the customer service is absolutely terrible. The chargeback setup takes months to finally get setup and even then you realize they only gave you setup for ONE card type. For example you need a different setup for visa, MC, discover, amex etc. You have to beg them for help and they are not clear on instructions. Setting this up is not easy so if you are a beginner to this type of app, find another app with better customer service. I installed this app and have been trying to get help to set this up for 2 months now....safe to say i now have 2 disputes and a 30% revenue reserve thanks to their lack of a functioning app and customer service. BEWARE
Developer reply ·
Hi Covea House, we apologize for the delay — that's not the standard we hold ourselves to. Please reach out to support@chargeblast.com and we'll make sure your concern gets immediate attention.
Zander helped me set up CDRN in less than 5 minutes! Super helpful customer service.
Excellent experience with Chargeblast so far. The onboarding was smooth, support was very fast, and Russen was extremely helpful throughout the entire setup process. She answered all my questions clearly and made everything easy to understand. The app gives great visibility into disputes and chargeback handling, and the integration with Shopify has been seamless. Highly recommend for any ecommerce brand looking to better manage chargebacks and disputes.
Danica is always so helpful! If I could give 10 stars, I definitely would.
Spoke to Qi over on X, and he set me up with his lovely staff, Noura and Sheen., had a call with Noura, who was amazing and gave me good rates for the alerts. The service itself is very good, and the alerts catchment rate is far better than the previous provider i was with. Highly rated!
Janry from Chargeblast has done an amazing job helping me every step of the way. He explained everything clearly, made the integration process easy to understand, and was extremely helpful with all the connections and setup. His support has been professional, responsive, and reliable throughout the entire process. I really appreciate how patient and knowledgeable he has been. Highly recommend working with Janry!
The support at Chargeblast is unbeatable. The founder Qi has helped me with so many things even outside of things chargeback related which he did not need to do. Coverage and pricing is also excellent
The alerts there work perfectly better than any other provider I've tried. The prices are the best there as well and their support team is great. Janry from their team made sure to ensure everything is working perfectly in a timely manner and I now can have a peace of mind that my payment processors will be fine. Definitely recommend Chargeblast over any other provider!
worst support. still getting chargebacks without any alerts. first time support said everything is done , no need from my side. but i still got chargeback without alert and this time they said they told to put email but what is the need of email when i always refresh the dashboard. they said it might be some glitch. idk what is going on behind their screen. firstly, they said the cards will be updated within 3-4 days but i have to wait 2 weeks just to get the cards completely processed. it's been more than a month or almost month that i have installed this app. but still getting chargebacks without a single alert on dashboard. worst app on shopify tbh. may they take this review seriously. -EDIT: Proof of LIES and delayed service (Timeline inside) Edit: I am writing this after the developer replied to my previous review. I have gone through my chat logs, and their reply contradicts the evidence. The developer claims the issue was an "incorrect billing descriptor" and that their process only takes "4-5 days." Here is the factual timeline proving otherwise: 1. The "Active" Lie (Janry) You replied that the descriptor was incorrect and that's why it failed. However, on November 7, I asked your support agent Janry specifically if RDR was active. Janry replied: "I can confirm that your RDR enrollment status is already active and live in your account." Because of this confirmation, I left you a 5-star review. The Reality: It was NOT active. 4 days later (Nov 11), I received a chargeback with no alert. Why did your agent confirm it was "live" if the descriptor was wrong? This proves your team does not check the backend before giving answers. 2. The Descriptor Blame Game You claim the "Shopify billing descriptor provided during setup was incorrect." My payment method was verified and enrollment explicitly started on Oct 22 (confirmed by agent Michelle Marie). I was not told the descriptor was wrong until Nov 11, when I had to chat with agent Alexa. Alexa had to ask me for a screenshot of my settings to identify the error. Question: Who is the expert here? Me or you? Why did it take 20 days and me initiating a chat for you to catch a setup error? If your agent Janry had actually checked on Nov 7, this would have been caught then. 3. The "4-5 Days" Myth In your reply, you corrected me saying the timeframe is "4-5 days, not 3-4." Let’s look at the dates: Enrollment Started: Oct 22 (Payment verified) Michelle Marie says "submission in progress": Oct 29 Janry blames "Verifi delays": Nov 1 Actual Fix by Alexa: Nov 11 Total wait: 20 Days. You are arguing about a 1-day difference while ignoring the 20 days my business was left vulnerable because your team didn't catch a descriptor error. 4. Poor Support Response (Alexa) On Nov 11, during the critical fix, your agent Alexa stopped responding for nearly 30 minutes (12:32 AM to 12:58 AM). I had to message "are you going to fix?" to get a response. For a service dealing with financial disputes, this latency is unacceptable. Conclusion Do not blame the customer for an "incorrect descriptor" when your own staff confirmed the service was "Active" a week prior. You accepted my money and my positive review while the service was broken.
Developer reply ·
Hi there, and thank you for sharing your feedback. We want to clarify a few important points, as some details in your review don’t align with what actually occurred. First, your comment here contradicts the positive Trustpilot testimonial you posted on November 7, 2025, where you mentioned that our RDR service was “worth the wait.” At that time, you acknowledged the service worked as expected once enrollment was completed. Regarding the enrollment timeline: our published processing window is 4–5 business days, not 3–4 days. The delay you experienced was caused by Verifi’s system migration and the unusually high volume of enrollment tickets that followed. This affected many merchants globally, and was outside of our control. We informed you of this throughout the process. As for the chargeback that wasn’t captured: this was not a system failure. It happened because the Shopify billing descriptor provided during setup was incorrect. Once our team identified this, we corrected it immediately. With the right descriptor now in place, Mastercard disputes will be captured properly moving forward. We truly value your business, and we hope this clarification helps. If you have any further questions or need help reviewing your settings, our support team is always here to assist.
Stay away from this app. Horrible support. Nobody got back to me at all via email. Needed to connect one of my new payment processors and they completely go MIA mid transition. Terrible. Use chargeflow. AVOID this app.
Developer reply ·
We're sorry to hear about your experience, but we’d like to provide some context for others reading this review. According to our records, you indicated your intention to dispute Chargeblast within minutes of installing the app - before any integration or support request could be properly addressed. Furthermore, we’ve identified significant inconsistencies associated with your account that raise concerns about legitimacy. These include the use of a disconnected contact number, an address linked to an unrelated restaurant in Florida, and the loss of access to Shopify Payments - issues typically associated with policy violations or fraudulent activity. We also noticed that you've posted nearly identical reviews on other chargeback apps, each promoting a single competitor. This pattern raises questions about the authenticity and intent of your feedback. While we always welcome constructive criticism, we remain committed to protecting the integrity of our platform and the merchants who use it in good faith.
We had been looking for a good tool like Chargeblast for a long time. They promised to bring our chargeback rate close to zero, and they delivered. What they do better than any other platform I've used: a) keep it simple - they alert us of chargebacks and make it easy to resolve them b) match the alerts to transactions in Shopify, with a list of potential matches if there's not a perfect match. this was a HUGE pain for the team when we were going direct with Verifi and Ethoca c) automate refunds and/or subscription cancellations (based on our own rules/criteria) Their team is super responsive, and for the most part the tool just runs in the background and we don't have to think about it - which is the goal. Glad we found them, and highly recommend to any business with significant chargeback volume.
I've tried multiple apps to protect me from chargebacks but this is by far the best one. The team is responsive and very helpful, and the app is super easy to use. Definitely a top app.
This app saved my business from chargebacks. They completely prevented all my chargebacks and had amazing customer service. The platform is also super easy to use. I definitely recomend.
