FromPicToArt
United States
Reviews (34)
Great service, thank you
I would give 10 stars if possible. The app works 100% perfectly. Customer service is top-notch, responds quickly, and has helped us many times with bot attacks. I am very satisfied!
Nice app, easy to use, very friendly customer service.
The app doesn't work at all, just horrible
Nice design, but doesn't work with my dawn theme
Used to be a great app, but now their customer service is terrible. I've contacted them five (!!!) times through Shopify, and they still can’t find my email. Complete letdown. I can’t recommend them—there are far more reliable apps out there.
First of all, this is a helpful app for SEO. Second, its customer service is fast and helpful. However, sometimes this app feels outdated. It offers AI features for SEO titles, meta descriptions, social titles, and social descriptions. But, strangely for 2025, these features are limited. If you work with large catalogs, the system will block this function after while which is annoying. This needs an immediate fix. It feels like working online in 2010, not 2025. The app also checks your product descriptions for many SEO issues you might not even consider, which is great. I wonder why this app, already using AI, cannot rewrite product titles and descriptions for best SEO practice. This would not be a huge leap. Many AI tools on the market already offer this functionality. So, my dear Yoast Tech Team, I would be happy if you could improve your app in this way. This could truly be a game changer. It could make your app a real SEO weapon.
Developer reply ·
Thank you for sharing your review with us. We truly appreciate both your kind words and your constructive feedback. Please allow us to offer some clarification: a) AI Spark Limits: We currently offer unlimited AI usage within time-based limits (minutely, hourly, daily, monthly) to prevent misuse and ensure fair access. That said, we do plan to introduce higher-tier plans with more generous limits, especially for power users like yourself. b) AI for Titles and Descriptions: You're absolutely right, AI Optimization and rewriting for your content is a natural next step. While this feature isn’t available yet, it is actively in development. Our goal is to deliver a solution that automates effectively while staying aligned with SEO best practices. c) False Warnings: We understand how disruptive these can be. In most cases, false flags occur when content is added from external editors or AI tools that include hidden formatting or code, affecting the functionality of our app. This is something we identified based on the last email you sent us, so our team will be reaching out to you via email shortly with more specific details and next steps. Once again, thank you for your feedback. It genuinely helps us improve and prioritize what matters most to our users. We are committed to making this app the SEO powerhouse you described, and we’re excited to show you what’s coming next.
This is the third time the app stops working, which is very frustrating. What is so complicated about creating a properly working app?
Developer reply ·
Thanks for your feedback. Just to clarify for anyone reading this, the app is built as an App Block, which means it is fully embedded inside Shopify and rendered by their system. There is nothing on our end that can stop working unless something changes in your theme or within Shopify itself. It is possible this review was meant for a different app. If you are still experiencing an issue, we strongly recommend contacting our support team first. Posting a one-star review without reaching out can seriously harm small businesses, especially when the problem might be unrelated or easily resolved. We are here to help and would be happy to assist you.
I tried this app, and it failed every time. The translations were always incorrect. Customer service wasn’t helpful at all. I have no idea why some users give them five stars.
Developer reply ·
Hey Tom - I'm sure you saw our support team and developer who both had a lengthy back and forth with you trying to figure out and resolve your issues. We even offered to do a live screenshare to debug what was happening to see if it's something on our end or with your setup. Please feel free to reach out and let us help you resolve the problem. We really want to see it work for you just like it works for all our other customers (seriously!).
Horrible app. It never worked properly. I have no idea why it has 5 stars here. I’ve asked for support many times but never received a response. I can’t recommend this app or the team behind it. There are many more reliable apps you can use instead.
Developer reply ·
We have responded to your email. If you haven't received it, please feel free to reach out again. Please note that Google Analytics may not capture every sale on your store. This limitation is due to browser security settings, which can block tracking. If tracking is blocked, the sale will not be recorded in Google Analytics. Our app’s functionality is limited to installing Google Analytics, and we have no control over how it operates. Additionally, if your Shopify store has GDPR settings enabled, tracking will only be allowed after the customer explicitly accepts cookies. We strive to provide the best possible support and transparency about how our app works. If you found our explanation helpful and feel your concerns have been addressed, we would greatly appreciate it if you could update your review. Your feedback is invaluable in helping other merchants understand our app and its capabilities, and it motivates us to continue improving our services. Thank you for your understanding and for giving us the opportunity to assist you!
First of all, the customer service was friendly and helpful. However, the app didn’t impress me much. Several training sessions were necessary to get the app on track, and I still noticed incorrect communication between the app and my customers. Another negative point is the price. Depending on the size of your shop, it can become a significant monthly expense. After the trial period, the app counted one sale, but when I checked the details in my backend, it was doubtful that this single sale came through this app.
Great customer service. Helpful to index products fast on Bing.
Developer reply ·
Thank you for the wonderful review, Tom! We’re delighted to hear that you found our customer service helpful. We believe that InstaIndex will continue to make indexing your products on Bing faster and easier. Your feedback is greatly appreciated and helps us continue to improve our service. Thanks again for choosing klipp.tech!
Great customer service, and great help for SEO
Developer reply ·
Thanks for your feedback! We're glad you liked our customer service. We understand your concerns about pricing and are always looking for ways to improve value. Your input is invaluable. - Kevin & Booster SEO Team
WARNING!! Please read until the end. Very, very bad experience. This app is free, but it is not worth a penny. The right-click function doesn't work. Even when you enable "disable right click," everyone can right-click on your website. I contacted customer service and asked them to fix that issue. After a while, I got an email with a staff access request, which was a bit strange because all my other apps always only ask for collaborator access. I accepted their staff member request and realized that my shop had almost stopped 15 minutes after they logged in. The speed was plodding. I immediately contacted customer service and asked for help because my business was hurt. It took almost 24 hours until Scott responded, which was too long. If app developers offer their app to customers around the world, a customer service response must be in a timely manner. Scott asked me for staff member access!!!??? I responded that I had already given them staff member access and explained that they were already working on my site. It is now 4 hours ago, and nobody has responded or tried to fix the mess. Stay away from this app. I definitely CAN NOT RECOMMEND this horrible app and the very bad customer service because they don't care about your business.
The app doesn't work properly. Right-click is still enabled even though it is set to disabled. I don't trust this app.
Nice app and very friendly customer service. But it is too expensive. This app alone costs more each month than my Shopify license.
Very slow customer service. I am waiting two days now for support. Not acceptable. Options are a crucial part of a shop, and customer service must be faster in case of issues. If you offer your app worldwide, then you have to offer worldwide customer service as well.
Developer reply ·
Dear FromPicToArt Store Owner, We sincerely apologize for the delay in providing you with the support you deserved. It's truly regrettable that there was a miscommunication within our team, resulting in us missing your last email. Please accept our deepest apologies for this oversight. We've reached out to you via email to clarify the situation and address all your concerns regarding our app. Although we know that our response comes later than it should have, we genuinely hope that you would consider giving us another chance to make things right. Your feedback serves as a vital reminder for us to continually improve our support procedures. We have already taken immediate steps to prevent such lapses from occurring in the future, so that we can serve you better. Thank you for bringing this matter to our attention, and we look forward to the possibility of restoring your trust in us. Best regards, Easify Team.
Horrible customer service. They never answered my presale questions—no help, nothing. I can't recommend this app. Stay away and pick another app. There are much better ones with better service.
Developer reply ·
Apologize for your bad experience. We are slow to reply due to China Holiday. I see that you only installed the app for 5 mins. We will roll out the live support for future customer support. Agaian, sorry for your bad experience.
Always fantastic, fast, and competent service. They do a great job and help us save a lot of time with our posts. Highly recommended!
This app doesn't work. I used it for months and figured out that all my content, and I mean all my content, was stolen. For what do I need this useless app? I asked for help, but nobody answered my request. I definitely can't recommend this app.
The app doesn't work with my options/variants. It's very strange, and that shouldn't be a problem these days. Customer service was friendly but could not fix it. They asked to contact our option app developer to adjust their app so the Bundler app could work properly. That is not really up-to-date.
They only offer a 3 day free trial. I had a question and could not use the app. They never answered during the free trial, so I had to delete the app. It seems there is a problem with their customer service. Other similar apps I tried answered immediately. UPDATE 5-22-23 For 2 weeks, they have been bothering us with emails and trying to reach us via our chat, which borders on stalking. Enimoh, if you're reading this, we had reasons for canceling your app, and we certainly won't be re-enabling the app. Because of this bad treatment, I am changing my rating from 3 to 2 stars. I will also report this behavior to Shopify.
Developer reply ·
Update June 3: Tried to reach the the user via email and chat, but no response from your end. Update May 23: Thank you for the review. When we get a review, our app responsible is to fix the issue of the user, so we try our best to get it touch with the store, we are trying to reach you for last 2weeks and we didn't get any reply, and as a extra effort we are trying to reason in our ways like chat etc... Our only responsibility is to help you fix the issue, if you would have replied to the email we would not replied on other source. Thank you for the review, We had not received any emails from you. Our Support is Active 24/7 on email and 24/5 on chat. We are investigating on where we missed you, I am dropping a fresh mail. Don't worry about the trial, we will rest it.... Thank you and see you on the other side....
In my opinion the title "Install Dynamic Google Ads Retargeting Pixel & run Retargeting Ads in 2 clicks" is misleading. They only install a Javascript Code on your pages which allows you to run Retargeting ads. This app doesn't set up any ads for you. For this simple service, the app is too pricey. Installing the pixel is easy and you have to do just it once (ask Google or check Youtube for a 'how to"). This app charges you a hefty fee every month just for setting up your Javascript Code once. If you combine these monthly fees for the next years you run your business, it becomes really expensive. I can't recommend this app.
Developer reply ·
Dear FromPicToArt admin & team, I am incredibly sorry for the inconvenience caused to you from our side. I have passed your feedback to the developer team regarding the pricing. We will try to optimize it. I also tried reaching you via email but could not connect with you. It's true that the app only installs a JS code on your website. However, the same JS code sets up a great count of custom audiences in your Google Ads account based on your collections, product types, etc. Manually setting up so many custom audiences in your Google Ads account may not be feasible for you in the long run. It can also be a very time taking initiative. The app will also keep updating these audiences based on the website traffic from your target country so you can use them in your Google ads campaigns. The idea is to reduce the burden on your side. I am willing to help you use the audiences in your Google Ads account alongside your campaigns, etc., so that you can get clicks and conversions via the same. Please write back on the existing email thread if you want to try it again. Apologies, Shubham Team AdNabu
This app calls Amazon Importer. But they are not able tom import variants, only the main product. Very poor!
They just want your money. Product import is limited!!?? Why? There are better apps without limitations
After I installed the app it seemed to me that this app is not compatible with my Shopify theme. I asked for support but never got an answer. I think I will get an answer very soon after they read my review. That's the way most app customer services work today (unfortunately). Hey Tom. We received your comment only from Shopify. The answer was on the way. Happy to help walk you through the installation.
I was not sure if it is legit to use images, descriptions and headers from someone else's product. So I asked my lawyer this question: "Can I use images, headers, and descriptions from someone else's product from Amazon for my Shopify shop? After a customer orders this product in my shop I will order it on Amazon from the source of the image, header, and description. Is this legit or will I run into Copyright/product infringement issues?" Answer from my Lawyer: "Hello XXXX. Unfortunately what you describe as using images, headers and descriptions from someone else's product is going to get you into trouble. I understand that you are trying to soften the blow by following through with Amazon but that isn't going to protect you from raising Copyright infringement issues. Please note that copyright infringement carries statutory monetary penalties."
Developer reply ·
When setting up a dropshipping store, it's important to create original product descriptions and use your own images or those provided by the supplier with their permission. This will not only help you avoid any potential legal issues but also give your customers a unique and authentic shopping experience. There are many Ai tools (include Shopify ai tool) in the market that can help you generate content for your products. For example https://www.shopify.com/blog/ai-product-descriptions Remember, building a successful dropshipping business takes time and effort, and it's important to do it the right way. Thanks
Customer Service is slow. I got many bugs. App doesn't import customization variants from Etsy and Amazon. Why?
Developer reply ·
Hi "FromPicToArt", We’re sorry to hear that you weren’t satisfied with your experience. We have tried to reach you with no luck. We would really appreciate it if you could get back to us as soon as possible so that we can settle this issue together. You can send us an email at: yuval_w@autods.com AutoDS Team
Great App for a fair price. The app is working excellently!!! Customer service is super fast and very helpful. I used the Bold Options app for a couple of months, which was the opposite: extremely expensive and with weak customer service. I highly recommend the Infinite app.
WARNING!!! This app will charge you a $550 (!!!) setup fee. We live in Online Age. I have no idea why they charge these hefty unrealistic fees. Not only that, the monthly fee is $30. I do not recommend this app/provider, the fees are unfair. There are fair affiliate platforms that only charge a fee when an affiliate has made a sale of your product/service.
Developer reply ·
Hi PicToArt, We're sorry to hear you haven't enjoyed your experience with Awin so far. While we strive to offer transparent and fair pricing on Awin, and have various affiliate marketing solutions available. Our team would be happy to discuss these with you in greater detail, and you can reach them at us-newbusiness@awin.com. Thank you, The Awin team
Marcus was fast and competent. He doubled my page speed. I would recommend this app. Thank you very much
Update 10-28-21 Unfortunately, I have to change the review I gave before after my latest experiences. After I realized the app created 2 issues in my shop I had to wait almost 2 weeks to get it fixed. This is unacceptable these days for an online shop, especially, when the app is a high-priced product. I had issues with my upload button, my customers were not able to upload their images for days. Also, my option prices showed up not correctly, so that my visitors always saw overpriced products!! Another big negative issue is, if my customers choose an option and change the quantity on my product pages, it will show a wrong price to my customers (30% less), so I will lose money and it is not trust-building. Jeff from the customer service told me, I have to go for a third-party service that could fix that. Wow, I can't believe that, I buy an option app that fails when my customer changes the quantity!!! The customer service which impressed me when I started with the app, disappointed me this time completely. Jeff was not solution orientated and it took too long for my startup. I will definitely think about changing to another option app developer.
Developer reply ·
Thank you so much for the kind review. This just makes us so happy that we were able to provide the support that you needed. Thank you for using Bold and your recommendation!
Top outstanding app and a top notch customer service as well. App works without any issues. I can recommend it to everyone
Unfortunately, it was a complete waste of time. It took me days to set up the app. Unfortunately, the app has some bugs, e.g. product prices are not transferred to the checkout page. The customer service responded relatively quickly, but could not help in most cases. The technician is booked out for days, I was told. To fix my problems I would have had to wait 4 (!!!) days. Such slow service can ruin your business. I definitely cannot recommend this app, it just has too many bugs.
Developer reply ·
Thank you for the compliment, we do our best to answer emails quickly. When I looked into our emails I saw that we always responded within a few hours answering your questions and fixing any issues you had with the app. To be clear I do see Jon had told you it would take 1-4 days to fix your incompatibility issue with your theme where our app's virtual options were not showing there. I tried to fix this issue 24 hours after you gave us access to your store but you had already uninstalled the app. To be fair to all our customers we fix the problems of our customers in the order we receive them. If you would like to try out our app again please re-install the app. Martin Relentless Apps
